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Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. The role of a call center manager is complex and challenging. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. Hassan Alnassir. Ben Winter.
JustCall
JUNE 26, 2023
In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. This is where real estate text message prospecting scripts can be a game-changer. This is where real estate SMS marketing comes into play.
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ProProfs Blog
JANUARY 7, 2020
Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . The success of your business will depend on how skillfully you handle your customer service problems. All of them have been around since the concept of commerce started. Fast forward to 2020. And rightfully so. .
Kayako
SEPTEMBER 20, 2017
From a team perspective, you cannot introduce live chat assuming that most conversations can be dealt with by using scripted responses as a quick crutch: Almost 40% of consumers find scripted, impersonal responses the most frustrating. And 43% of businesses confirm their customers cite this as the most frustrating thing.
Callminer
JULY 23, 2019
The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.
JustCall
APRIL 3, 2023
So, how can businesses create exceptional experiences that keep customers coming back? According to a study by PwC, 73% of consumers cite customer experience as an important factor in their purchasing decisions. A positive customer experience is no longer just nice to have; it’s a necessity. Let’s get going.
JustCall
JUNE 17, 2021
Customer Complaint Types & Situations-How to Handle Them? A customer blames a product for failing to fulfill their needs while it turns out they just don't know how to use it properly. When we created our e-commerce website, we wanted to resolve that issue by incorporating a live chat directly on our site. Delay in Shipping.
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