aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling hitting or exceeding their revenue targets, compared to just 50% of those who didn’t. . But what does a successful hybrid-ready sales strategy look like? In the U.S.

Sales 62

Sales CRM Scripts Coaching 62

JustCall

MARCH 28, 2023

A sales workflow is the overarching plan or process that sales teams use to achieve their sales goals. It encompasses all the sales operations — from getting leads to closing deals. For sales leaders, a well-thought-out sales workflow helps maximize sales potential and boosts team efficiency.

Sales 52

Sales Coaching Feedback Surveys 52

COPC

MARCH 11, 2024

Below, we present the culmination of our insights with critical questions that leaders need to consider throughout the employee lifecycle. Having sales experience does not mean one excels at sales.) What does the coaching process look like? Did we mistake any “experience proxies” for actual skills?

Call Center 98

Call Center Gamification Coaching Employee engagement 98

Balto

MAY 12, 2022

The modern contact center strives to be more efficient, more productive, and more profitable than ever, so it’s no surprise that leaders turn to tech to boost performance. In the coming weeks, we’ll uncover how lazy AI negatively affects different facets of the contact center; today, we’re discussing sales outcomes.

Contact Center 52

Contact Center Sales Scripts Call flow 52

JustCall

SEPTEMBER 8, 2023

As a part of the launch, we also introduced several new advanced AI capabilities. AI has been taking the world by storm and for all the right reasons. Generative AI, sentiment analysis , and other such advanced functionalities have been instrumental in improving the way we work. What’s New with JustCall iQ Plans?

Scripts 52

Scripts Coaching Analytics Sales 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. Analyzing extensive datasets to forecast trends. Customer health. Upcoming renewals.

B2B 91

B2B CRM Enterprise Upselling 91

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

JustCall

MARCH 9, 2023

Deploying the services of an artificial intelligence coach is a thing now. Organizations are using an AI call coach for sales reps looking to improve their job skills and enhance their training. In fact, middle-ranked agents are incrementally benefiting from an AI coach to improve their performance.

Coaching 52

Coaching Call Center Construction Best practices 52

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Balto

MAY 10, 2022

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money. The annual sales competition pits teams of students against one another in a tournament style pitch-off for the chance to win a $3,000 scholarship. We didn’t go easy on them.

Sales 52

Sales Contact Center SaaS Coaching 52

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

JustCall

APRIL 28, 2022

And that’s what many sales and customer support teams are doing now. The system analyzes the overall interaction and unearths deep insights for the sales and support teams. ” Analytics – This component provides insights into the recorded calls. 6 benefits of voice analytics for sales and customer teams.

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

And that’s what many sales and customer support teams are doing now. The system analyzes the overall interaction and unearths deep insights for the sales and support teams. ” Analytics – This component provides insights into the recorded calls. 6 benefits of voice analytics for sales and customer teams.

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

MAY 2, 2022

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. This ingenious technology utilizes artificial intelligence, natural language processing, and machine learning to fetch data from speech and provide insights.

Analytics 52

Analytics Sales Customer Service Scripts 52

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call. This is it!

Sales 52

Sales Scripts Real estate Coaching 52

JustCall

AUGUST 8, 2023

Among the transformative technologies making waves in the industry, Conversational AI has emerged as a game-changer. By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52

JustCall

JANUARY 5, 2023

Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights. Managers can use AI to search and analyze calls to acquire insight into various elements of interactions. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

BlueOcean

DECEMBER 18, 2023

For most of the history of the contact center industry, the standard for QA has been for a team lead, coach, or supervisor to review and score three contacts per agent per week. Coaches would get to know the agents on their teams. One percent of one percent… at best. These efforts weren’t useless – they were, as noted, the standard.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

CX Global Media

MARCH 27, 2018

Your biggest source of insight data is not visible. They are unable to provide data and insight that goes beyond the (less than 1% of all calls monitored) level of recorded call accuracy and confidence. This level of data capture and insight generation is Board Room worthy. From a customer effort standpoint, you’re blind.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

Balto

JANUARY 22, 2024

Artificial intelligence has turned from cutting-edge to table stakes in recent years, but not all AI is created equally. Generative AI can “generate” text or other mediums, like images or sound. BaltoGPT is generative AI trained on contact center conversations. BaltoGPT is generative AI trained on contact center conversations.

Contact Center 52

Contact Center Coaching Construction Feedback 52

Balto

JANUARY 22, 2024

Artificial intelligence has turned from cutting-edge to table stakes in recent years, but not all AI is created equally. Generative AI can “generate” text or other mediums, like images or sound. BaltoGPT is generative AI trained on contact center conversations. BaltoGPT is generative AI trained on contact center conversations.

Contact Center 52

Contact Center Coaching Construction Feedback 52

JustCall

NOVEMBER 25, 2022

Finding valuable and relevant business insights from conversations that teams have with prospects and customers is the process of conversation intelligence. Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. Conversation intelligence makes sure that every call is thoroughly analyzed.

Real estate 52

Real estate CRM Coaching Contact Center 52

JustCall

AUGUST 7, 2023

When one thinks of typical conversational AI use cases like chatbots and virtual assistants, it is easy to imagine them as customer service tools. They address common questions about product or service usage, share helpful tips and tricks, and even escalate complex queries. What is Conversational Sales?

Chatbots 52

Chatbots Sales Surveys Upselling 52

Tethr

MAY 10, 2021

We believe that contextual insight quality should take precedence over instant results, so we’ve put together a system that allows Tethr scores and insight to provide actionable information before, during, and after a call. Agents can be easily coached to consider next-call opportunities using data from their own calls.

Call Center 93

Call Center Coaching Chatbots CRM 93

JustCall

MAY 23, 2023

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. It’s time to put an end to all the chaos and help you get objective insights into your customer interactions.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. Those are concerning numbers. Agents feel like they have no autonomy.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JustCall

NOVEMBER 25, 2022

Voice recognition, on the other hand, just focuses on speech transcription, whereas speech analytics systems also offer additional emotional analysis and performance insights. For a product to be eligible for inclusion in the Speech Analytics category, it must enable: Calls to be recorded and/or monitored in real-time.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Balto

JUNE 7, 2022

an independent research and advisory firm that provides business and IT executives with the actionable insights they need to navigate technology’s ever-evolving impact on business. Over the past few months, Balto has seen unprecedented excitement around boosting agent productivity. About Balto.

Coaching 52

Coaching Contact Center Best practices Technology 52

DMG Consulting

NOVEMBER 30, 2023

AI + IA = Great CX By Donna Fluss View this article on the publisher’s website. Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics.

Average Handle Time 48

Average Handle Time Contact Center Analytics Coaching 48

Tethr

AUGUST 4, 2020

The platform delivers research-backed customer experience, marketing and sales insights that are shared across the enterprise. Tethr customers have access to the CX insights from conversational data combined with operational and outcome data in other systems to understand what’s driving business outcomes. Empower your agents.

Coaching 72

Coaching Finance Call Center Enterprise 72

Tethr

MAY 10, 2021

We believe that contextual insight quality should take precedence over instant results, so we’ve put together a system that allows Tethr scores and insight to provide actionable information before, during, and after a call. Agents can be easily coached to consider next-call opportunities using data from their own calls.

Call Center 62

Call Center Coaching Chatbots CRM 62