JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. What exactly do they do well?

Sales 52

Sales Management Morale Employee engagement 52

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

CCNG

NOVEMBER 9, 2021

So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Integrity Solutions

MARCH 9, 2022

In sales, where rejection is a part of the job even in the best of times and today’s selling environment has grown more stressful, competitive and demanding, signs of burnout are becoming more common across the profession. What causes sales burnout? To address sales burnout, you first have to understand what’s causing it.

Sales 75

Sales Coaching Multichannel Feedback 75

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

ShepHyken

SEPTEMBER 20, 2019

It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Integrating B2B customer support software with other internal systems is one way to encourage the real-time sharing of information between departments. Walk in your customer’s shoes for a moment.

B2B 270

B2B Customer Support CRM B2C 270

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

VirtualPBX

MARCH 19, 2020

Google, Slack, Trello, and Zapier mark an assortment of the big names in the field. Slack has taken the communication world by storm over the past half-decade. VirtualPBX uses channels, for instance, for Marketing, Sales, and Services teams so they can address one another throughout the day. VirtualPBX.

Accountability 133

Accountability Marketing Personalization Feedback 133

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

VirtualPBX

JULY 28, 2020

One of the most important aspects of the VirtualPBX Phone System is its extensibility through business apps – what we refer to as integrations in our website. Business integrations are ways our Phone Plans interact with other enterprise applications you may be familiar with. Salesforce CRM Integration. Amazon AWS Integration.

CRM 78

CRM Accountability Enterprise Sales 78

ChurnZero

JANUARY 20, 2021

Customer Success teams need to understand who their most successful customers are, not only to allocate their efforts most appropriately, but also so they can support marketing and sales departments in developing more successful strategies based on best fit leads. Slack makes the customization process simple. This is called upselling.

SaaS 98

SaaS Upselling B2B Metrics 98

VirtualPBX

OCTOBER 17, 2019

Want to make your call handling more efficient with real-time Zapier Slack notifications? With only a few minutes of setup, you can create a custom message for a Slack channel or individual that shows them the name and number of the inbound caller. Reaction : Zapier immediately sends a notification to your Slack account.

Management 69

Management Call Logging Accountability Marketing 69

Customer Service Life

FEBRUARY 4, 2019

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Integrate Slack with support tools. Slack has revolutionized contact center communication. Wait, what?

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Global Response

JANUARY 31, 2024

Case Study #2: A national retail chain and outsourced IT support Background : A large retail chain needed a robust IT support system to manage its extensive network and point-of-sale systems. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

outsourcing 62

outsourcing Technical Support Best practices Education 62

ShepHyken

NOVEMBER 24, 2017

Having a centralized customer service platform that is integrated directly to your social channels is a great way to accomplish this, as it empowers you to look at each item from each stream, prioritize them based on seriousness—e.g., technical, account, and payment issues first, followed by more minor concerns—and assign tickets to them.

Customer Service 221

Customer Service B2B B2C Accountability 221

Customer Service Life

APRIL 27, 2018

Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Upselling CRM Feedback 68

VirtualPBX

SEPTEMBER 9, 2021

Additionally, our platform includes a rich API and integrations with Zapier that helps teams improve our process, automate repetitive tasks, collect business data, or implement email, SMS and Slack notifications for key internal and external events. Today we are recruiting remote team members for our Sales, Marketing and Billing teams.

APIs 96

APIs Sales Marketing Management 96

aircall

AUGUST 18, 2022

The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. GSuite, Slack, and Zoom are our communication tools. Collaboration Tools.

SaaS 62

SaaS Engineering APIs Management 62

VirtualPBX

MAY 28, 2021

Business phone system integrations unite the tools you use everyday to help your team work smarter, not harder. Today’s VirtualPBX 5 blog will show you five integrations we offer that will improve your team’s productivity and enhance your workflow. Our Zapier Integration is one of most powerful integrations for business use.

CRM 59

CRM Analytics Sales Accountability 59

Answer Dash

JANUARY 1, 2019

(This article is originally published at ICMI ) Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Wait, what? How could there be anything better?

Contact Center 67

Contact Center Chatbots Analytics outsourcing 67

JivoChat

MAY 11, 2022

Pipedrive figures as one of the best CRM for startups for several reasons, it provides an easy-to-use platform that allows you to create pipeline stages according to how the sales process happens in your company. To collaborate with your team, enjoy the integration with Slack. Slack integration. 360º customer view.

CRM 75

CRM Sales Technical Support Analytics 75

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. Identifying the needs of customer-facing teams Identifying the specific needs of sales and customer service teams is crucial to empower them with the right tools that drive business growth and success. They may have a different perspective on the tools that are needed.

CRM 52

CRM Sales Scripts Analytics 52

JustCall

MARCH 7, 2023

It comes with modern capabilities that empower sales and support agents to be more productive, perform optimally & achieve their goals faster. Some of its features include sales dialer, multi-level IVR, conversation intelligence, call recording, call forwarding, SMS automation, custom workflows, and live tracking.

Customer Service 52

Customer Service Average Handle Time SaaS Telecommunications 52

Fonolo

JUNE 22, 2021

Set up Slack, MatterMost, RocketChat, WhatsApp, or another internal network to encourage open, honest, and constant communication within and across teams. This is why it’s integral to find ways to entice and re-engage them via incentives and benefits. Strong instant messaging channels. How to Make a Call Center Agent Engagement Survey.

Call Center 151

Call Center call center software Employee engagement Gamification 151

Global Response

FEBRUARY 26, 2024

Tips for implementing technology while maintaining a personal touch in customer interactions In today’s marketplace, it is critical to integrate technology while still maintaining a human touch. Integrate technology to easily collect customer feedback through surveys, feedback forms, and social listening tools.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. It’s about sales coaching- and sales effectiveness. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people?

Sales 43

Sales Management Coaching Morale 43

aircall

OCTOBER 6, 2022

Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. Anna Núñez, Iberia & LATAM Sales Manager at Aircall, adds: “We already had a small technology hub.

Marketing 62

Marketing SaaS Education CRM 62

JustCall

JANUARY 17, 2024

AI features that save you time and drudgery : “I love taking notes while on customer calls and feeding them into the CRM”, said no sales or support rep ever. In addition, the Team plan offers SMS/MMS credits worth 500/user/month and the Pro plan offers credits worth 1000/user/month.

Feedback 52

Feedback CRM Enterprise Analytics 52

Talkdesk

MARCH 12, 2021

Built on a modern tech stack, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, cost savings and profitability. . With AppConnect, customers can easily integrate industry-leading solutions from anywhere in the world. Reduce the sales cycle.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Integrity Solutions

SEPTEMBER 2, 2022

Despite what the name suggests, quiet quitting is not about slacking off or doing the bare minimum. Nor will they put themselves through the wringer and sacrifice their health and well-being (mental and physical) to take up the slack for understaffed and poorly managed organizations. appeared first on Integrity Solutions.

Management 119

Management Coaching Employee engagement Surveys 119

CSM Magazine

MARCH 12, 2021

Use it as a company overview platform, a sales pipeline, or even for product development. A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. 4: Slack for Collaboration and Communication. Slack provides a one-stop platform for optimum communication.

SaaS 52

SaaS Scripts Enterprise Accountability 52

ChurnZero

JUNE 8, 2022

But unless you are a company-wide tool like Slack or Microsoft or Google, this is a not a benefit. It lets their sales team target prospects who fit. It is likely hiding a lack of good data sharing and integrations. To a CEO like me, the right approach looks like this: Your sales team sees it in the CRM.

Finance 52

Finance SaaS CRM APIs 52

Totango

APRIL 6, 2021

Do you use Salesforce in addition to Totango and does your sales team use Totango alongside your CS team? We do not use Salesforce, we use HubSpot and we use the HubSpot integration in Totango. Our sales team does not use Totango directly but they do use Zoe by Totango through Slack.

CRM 62

CRM Education Accountability Sales 62

ClientSuccess

NOVEMBER 7, 2018

Slack, Intercom, Hubspot, and Pipedrive. The new ClientSuccess Zapier Zap templates include Slack, Intercom, Hubspot, and Pipedrive. Many, many more possible integrations using the ClientSuccess triggers and the thousands of Zapier Apps are now at your fingertips! Send new ClientSuccess pulse updates as Slack channel messages.

CRM 45

CRM SaaS Sales Technology 45