Lumoa

OCTOBER 30, 2018

RSS generated with FetchRss ) Some hints: big data, omnichannel communications, personalisation, AI and customer-obsessed culture. Make the future of customer experience present in your company already now.

Customer Experience 95

Customer Experience Big data 95

Balto

JULY 7, 2022

2021, January 11). 2021 Contact Center Agent Survey Report? Retrieved June 28, 2022, from [link]. 2021, October 22). We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working - Balto Ai. Retrieved June 28, 2022, from [link]. 2022, March 29). Contact Center Attrition: What Agents Want in 2022 - Balto Ai. 2022, June 28).

Scripts 52

Scripts Coaching Surveys Construction 52

VirtualPBX

MARCH 3, 2023

It is a simple way to integrate one app with another, such as subscribing to updates from an RSS feed and receiving live updates on your Slack channel. A webhook is a mechanism that allows an app to provide other apps with real-time information.

Customer Service 98

Customer Service Call flow voip CRM 98

Lumoa

DECEMBER 16, 2018

RSS generated with FetchRss ) Net Promoter Score in the eyes of a marketer. We had a discussion with Bill Macaitis, a man behind Slack, Zendesk and Salesforce marketing about what NPS surveys can bring to your company.

Surveys 72

Surveys Marketing 72

Balto

MAY 31, 2022

2022, May 2). 2 Out of 3 Contact Center Agents Want to Change Their Script - Balto AI. Retrieved May 25, 2022, from [link]. 2022, March 29). Contact Center Attrition: What Agents Want in 2022 - Balto AI. Retrieved May 25, 2022, from [link]. The Decision Lab. 2021, February 17). Social Proof - The Decision Lab. Retrieved May 25, 2022, from [link].

Scripts 52

Scripts Personalization Contact Center Morale 52

Lumoa

SEPTEMBER 10, 2018

RSS generated with FetchRss ) What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

Feedback 64

Feedback 64

Lumoa

AUGUST 9, 2018

RSS generated with FetchRss ) Understand what the Net Promoter Score is all about from this infographic. Learn how to ask, analyze and use NPS in the decision-making processes better. Check the real business case studies and best NPS tips from the experts.

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Balto

FEBRUARY 6, 2023

Sources Balto. 2021, January 11). 2021 Contact Center Agent Survey Report – Balto Ai. Retrieved February 7, 2023, from [link] Balto. 2021, October 22). We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working – Balto Ai. Retrieved February 7, 2023, from [link] Balto. 2021, December 13). – Balto Ai.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

APRIL 20, 2023

Sources Balto. 2021, January 11). 2021 Contact Center Agent Survey Report​ - Balto Ai. Retrieved May 2nd, 2023, from [link] Balto. 2021, June 21). Natural Language Processing: How Machines Are Getting Better at Human Language - Balto Ai. Retrieved May 2nd, 2023, from [link] Balto. 2022, February 6). Is the Contact Center a Good Career?

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52

Balto

AUGUST 3, 2022

2021, January 11). 2021 Contact Center Agent Survey Report - Balto Ai. Retrieved August 9, 2022, from [link]. 2021, October 22). We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working. Retrieved August 9, 2022, from [link]. 2021, December 13). What Does the Contact Center of 2030 Look Like? 2022, June 28). 2022, July 8).

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Balto

JUNE 23, 2022

2021, January 11). 2021 Contact Center Agent Survey Report? Retrieved June 28, 2022, from [link]. 2021, October 22). We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working - Balto Ai. Retrieved June 28, 2022, from [link]. 2022, March 29). Contact Center Attrition: What Agents Want in 2022 - Balto Ai. 2022, May 2).

Scripts 52

Scripts Coaching Contact Center Surveys 52

Balto

SEPTEMBER 6, 2022

2021, December 13). What Does the Contact Center of 2030 Look Like? Retrieved September 6, 2022, from [link]. 2022, August 3). How to Recession-Proof Your Contact Center, According to 360+ Executives - Balto Ai. Retrieved September 6, 2022, from [link]. Bernstein, M. Reimagining the Contact Center - with Marc Bernstein.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Self service 52

Jon Arnold

SEPTEMBER 5, 2017

My blog subscription base is growing, especially among new followers, but I also have many RSS followers. So, if you're following my blog via RSS , I urge you to consider a direct subscription, which you can do here , or on just about any page on my website.

Customer Care 45

Customer Care Management Contact Center 45

Stratifyd

JULY 22, 2019

They have their own pages, their own RSS feeds, and can support their own cover images and meta data. If you tag a post with both News and Weather - then it appears in both sections. Tag archives are like dedicated home-pages for each category of content that you have.

Technology 40

Technology 40

Jon Arnold

FEBRUARY 15, 2018

Some of you follow my blog on your own, and many track it via RSS. Just a quick shout-out about my newsletter, which I finally got going in December. That's fine, but what I really want is for you to sign up for my newsletter, which I'm trying to make into a monthly thing.

Feedback 40

Feedback Contact Center 40

Jon Arnold

MAY 10, 2018

I should add that many of you follow me via RSS, but we'll both be better served by subscribing as well, and if you do, thanks! The content in my newsletter is exclusive for subscribers, so if any or all of this is of interest, you need to subscribe.

Technology 40

Technology Contact Center 40

Jon Arnold

MARCH 9, 2018

Many followers sign up for alerts for my new blog posts via RSS, but I don't know who you are. I'm not asking much - just your interest to learn more about what I do, and your email address - and over time, am hoping that will drive more engagement with some of you. If that's all you want, great, but to get my newsletter, you need to sign up.

Feedback 40

Feedback Contact Center 40

JivoChat

FEBRUARY 9, 2023

How to use Feedly and RSS feeds to get content ideas. Create an affiliate product promotion that is always visible to a website visitor. Add social sharing buttons to the site. Add related posts to the end of each post, automatically. How to set up a blog for shorter posts, and how to create these blog posts using Feedly and Youtube.

Marketing 75

Marketing Engineering Sales Analytics 75

Balto

MAY 17, 2022

Zendesk Customer Experience Trends Report 2020. Retrieved May 4, 2022, from [link]. Cite This Article. 2022, May 17). What Do Consumers Think About AI? Retrieved from [link]. The post What Do Consumers Think About AI? appeared first on Balto.

Contact Center 52

Contact Center Technology Self service Analytics 52

Balto

OCTOBER 2, 2022

It’s a win-win: your customer receives more value from your company and your company increases its bottom line and its customer lifetime value. 2022, August 3). How to Recession-Proof Your Contact Center, According to 360+ Executives - Balto Ai. Retrieved October 4, 2022, from [link]. Bernazzani, S. 2022, September 14).

Contact Center 52

Contact Center Upselling Sales Surveys 52

Balto

OCTOBER 31, 2022

2021, January 11). 2021 Contact Center Agent Survey Report - Balto Ai. Retrieved November 1, 2022, from [link]. 2021, October 22). We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working. Retrieved August 9, 2022, from [link]. 2022, March 29). Contact Center Attrition: What Agents Want in 2022 - Balto Ai. 2022, August 3).

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

CSM Magazine

MARCH 3, 2022

Subscription to RSS feeds. It doesn’t allow you to mix your personal life with your professional one and has made remote working more effortless than ever. Key features with Slack include: Shared channels across workspaces. Superfast navigation. Pinning messages and using reference links. Document management.

SaaS 52

SaaS Management Transportation Analytics 52

Balto

AUGUST 10, 2022

(July 8, 2022) Despite looming recession, C-suite leaders are more confident about their own companies. Retrieved August 10, 2022, from [link]. August 3, 2022) How to Recession-Proof Your Contact Center, According to 360+ Executives. Retrieved August 10, 2022, from [link].

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

Russel Lolacher

JANUARY 23, 2022

But you can actually you have a link that you go to in your email, it generates a encrypted RSS feed. Russel Lolacher. Yeah, so depending on the company, some you have to copy and paste that private link. But a couple that I work with, and I’m not going to plug any of them here.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

Jon Arnold

APRIL 11, 2018

Many followers sign up for alerts for my new blog posts via RSS, but I don't know who you are. I'm not asking much - just your interest to learn more about what I do, and your email address - and over time, am hoping that will drive more engagement with some of you. If that's all you want, great, but to get my newsletter, you need to sign up.

Feedback 8

Feedback Contact Center 8

JivoChat

SEPTEMBER 29, 2021

You can choose how you prefer to customize your email, using the drag-and-drop builder, HTML Editor, and also use RSS Emails. . Benchmark is an email marketing platform prepared to offer solutions according to each brand’s need, whether you are an HTML expert or someone who has no experience in this area.

Marketing 52

Marketing Benchmark Analytics Personalization 52

Jon Arnold

DECEMBER 15, 2017

Many of you follow my blog via RSS - nothing wrong with that, but I don't know who you are, and by subscribing, you'll get exclusive content that I won't be sharing on the blog. I'll soon be adding a short podcast where I'll review current trends in tandem with a guest, and if you have ideas for topics, please let me know.

Feedback 4

Feedback 4

Help Scout

AUGUST 11, 2021

You can subscribe to it via RSS using an RSS reader like Feedly or sign up for our bi-weekly newsletter. We’re sure there are some great blogs that we’ve missed or just failed to mention — after all, our own blog is widely known as an excellent source for customer service tips.

Customer Service 80

Customer Service Coaching Education Best practices 80

CSM Magazine

JANUARY 5, 2022

From quick navigation to reminder setting to RSS feeds subscription, you can always do more. It comes with an advanced search bar where you can create filters to get to what you are looking for. Does that sound like Google? But it does not stop here. There are many more features to Slack. Zoom for team collaboration.

Analytics 52

Analytics SaaS Marketing Management 52

Talkdesk

DECEMBER 13, 2017

As part of the new, stricter consumer consent laws, the GDPR requires companies to use “opt in” communications to customers instead of the typical “opt out” channels like marketing emails or RSS feeds. This means less junk mail for consumers but it will also force many companies to adapt their communications strategies accordingly. #7:

Contact Center 40

Contact Center Accountability Personalization Enterprise 40

Comm100

NOVEMBER 14, 2017

A great way of doing this is to set up some Google Alerts or RSS Feeds so that any updates will automatically be pushed to you. The only thing that is really important is that you need to want to continue growing and improving your skills. Subscribe to as many blogs and publications as you can.

Customer Service 43

Customer Service Morale Education Call Center 43