InGenius

APRIL 14, 2020

Upland RightAnswers provides agents with a tool they can use to browse their existing knowledge base, presenting the relevant information to the agent's view directly inside their CRM window. By investing in both InGenius and RightAnswers, you will exemplify how vital your agents are to the organization, and by extension, to your customers.

Contact Center 62

Contact Center CRM Call Logging Call Center 62

InGenius

DECEMBER 19, 2019

Upland RightAnswers: Knowledge management isn't just a nice to have. Upland's market leadership in Knowledge Management has not gone unnoticed: RightAnswers was recognized by KMWorld Magazine in the top 100 Companies That Matter in Knowledge Management for the eighth time. What do RightAnswers customers have to say?

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

InGenius

MARCH 26, 2020

Knowledge management from RightAnswers. Using RightAnswers, agents are equipped to pull the appropriate knowledge-based articles or support resources directly into the CRM window. Working remotely can pose some difficulties in accessing available resources.

Contact Center 93

Contact Center Management Call Logging CRM 93

DMG Consulting

OCTOBER 4, 2018

The report addresses five of the top competitors: ComAround, MindTouch, Panviva, Upland Software (RightAnswers) and Verint Systems. The new generation of KM solutions is ideal for addressing these challenges, but DMG cautions prospects to assess them carefully, as each one has distinct strengths and opportunities.

Management 72

Management Virtual Agent Gamification Technical Support 72