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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

SEPTEMBER 27, 2022

SaaS (Software As A Service) companies need to know how enterprise customers are different. Enterprise customers help increase revenue potential but also need more integrations. Using a playbook can help you simplify the complex parts of the strategy to set the ground for cross-selling, upselling, and renewal.

Enterprise 10
Enterprise Accountability Management Revenue potential 10
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What is a Client Success Manager ?

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. What is so significant in the job role?

Management 11
Management SaaS Accountability Customer retention 11
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