Callminer

FEBRUARY 19, 2020

From actively keeping track of shifts in the industry’s technological standards and accommodating economic imperatives to handling other critical processes within the realm of human resources , there are enough potential challenges to tackle in typical call center operations to keep entire management teams reasonably busy year-round.

Call Center 287

Call Center Technology Accountability Customer Support 287

Fonolo

AUGUST 22, 2018

Steep targets for each team are volleyed out on black, white or dash boards. Side hustles will help your agents stay on task at work, and focus and motivate them to get their job done faster without wasting time on non-resourceful activities. Let your most coveted resource, contact center agents, know and feel that they are special.

Contact Center 187

Contact Center Sales Service level Customer Service 187

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. Customer Experience Information & Resources. Please tell us how we are doing!

Customer Experience 221

Customer Experience Consulting Consulting Surveys 221

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic for­mats, or using legacy knowledge management software does not provide the high-impact, just-in-time informa­tion that today’s customers want. In this white paper we focus on the information made available to contact center agents.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Callminer

APRIL 20, 2020

Outsourcing business processes allows a great many companies to concentrate valuable time and resources towards mission-critical processes within their own areas of expertise. This article aims to help by rounding up the best tips and resources on the subject for you to keep close at hand. Business Process Outsourcing Resources.

Business Process Outsourcing 286

Business Process Outsourcing outsourcing Engineering Call Center 286

Fonolo

JUNE 13, 2022

READ THE FULL WHITE PAPER: Why Digital-First Contact Centers Remain Ahead of the Competition. Where once phone, mail, and in-person support and resources were the pillars of a great customer experience, these channels are increasingly moving to the periphery. Read on for a sneak peek, or download it for free.

Contact Center 81

Contact Center Chatbots Customer Service Service level 81

Jon Arnold

JULY 14, 2020

As part of RingCentral’s recent launch of RingCentral Video, I was commissioned to produce white paper, mainly to explain the problem set around meetings, and the various ways video brings value to make them more effective. This one has been a long time coming, but it’s finally public.

59

59

Quadient

MAY 23, 2022

. • Updating the customer relationship management (CRM) software. • Noting the outcome of the call and the next steps needed. • Notifying other individuals within the organization that may have to take an action. • Sending resources to the caller, such as instruction manuals and required disclosures. Resource libraries.

Contact Center 105

Contact Center CRM Call Center Personalization 105

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Dimelo) In this white paper, a number of our expert’s breakdown why changing your strategy to unify your communications across multiple channels can help you adapt to changing customer behavior.

Customer Service 281

Customer Service Customer Support Customer Experience 281

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Benchmark 80

Benchmark Upselling Education Best practices 80

ConvergeOne

APRIL 26, 2022

Here are four resources to help elevate your cybersecurity efforts. Read our Cyber Risk Management White Paper. Access a white paper by ConvergeOne Cybersecurity Expert Vito Nozza to get 12 tips for developing a successful risk management program that protects your organization from cyberthreats.

Consulting 84

Consulting Consulting Management Technology 84

AWS Machine Learning

MARCH 4, 2024

For instance, pharmaceutical companies can query drug research papers alongside protein structure diagrams to accelerate discovery. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems. We can’t wait to see what customers build next.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Beyond Philosophy

SEPTEMBER 7, 2015

You will become a valuable resource to your customers when you post information about your products and your industry. Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. The key is to not be self-promoting.

Advertising 416

Advertising Engineering Consulting Consulting 416

Beyond Philosophy

FEBRUARY 17, 2022

It’s your business, and you have limited resources. You are essentially financing their business, and as a small business, you don’t have the resources. Then I started putting a load of free articles, pdfs, case studies, and white papers out there for people to download. So, focus them. Expect hard work.

Consulting 221

Consulting Consulting Finance Education 221

ConvergeOne

MAY 25, 2021

Essentially, what Zero Trust is teaching us is that no matter where the request originated from or what resource or service the request is attempting to access , Never Trust and Always Verify every access attempt and request. WHITE PAPER ] SECURING YOUR AWS ENVIRONMENT CLOUD NATIVELY. Identity and Access Management (IAM).

Government 52

Government Accountability Analytics Technology 52

ConvergeOne

MAY 25, 2021

Essentially, what Zero Trust is teaching us is that no matter where the request originated from or what resource or service the request is attempting to access , Never Trust and Always Verify every access attempt and request. WHITE PAPER ] SECURING YOUR AWS ENVIRONMENT CLOUD NATIVELY. Identity and Access Management (IAM).

Government 52

Government Accountability Analytics Technology 52

TRUSTID

SEPTEMBER 5, 2019

In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. . Download our free white paper today to learn about the different ways KBA threatens the modern contact center.

Call Center 66

Call Center Contact Center Banking Accountability 66

Fonolo

JUNE 20, 2018

If ramping up your CX is a new consideration for you and seems an insurmountable task, fear not: Our quick cheats (and handy infographic) are invaluable resources when reconsidering your CX in 2018, and will keep you on a steady course to a photo finish this year. White Paper: CX Trends You Need to Watch in 2018.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

Momentum Telecom

OCTOBER 24, 2022

A number of resources will help you get more information about Momentum and our services, including our white paper “How Managed Network Services by Momentum Can Help Your Business Grow.” Download your copy now and learn more about the burgeoning managed network services industry and Momentum’s capabilities in that arena.

Management 98

Management Interactive Voice Response CRM Technology 98

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. By establishing and getting sign-off on the project goal(s), criteria, and expected outcomes upfront, you can better allocate resources, strategize, and align internal teams to execute a successful implementation. Think about the benefits (e.g.,

Cloud contact 115

Cloud contact Contact Center Transportation contact center solutions 115

Back Office Centers

AUGUST 16, 2022

The fully qualified and committed staff can assist you with the following: · Contact Information Data mining: We assist clients in gathering contact information or sales leads from various sources, including paper documents, digital or scanned files, social media platforms, online or offline databases, websites, business portals, etc.

outsourcing 40

outsourcing Telecommunications Healthcare Marketing 40

Callminer

MAY 12, 2020

To learn how innovative software tools can improve the customer experience across multiple customer engagement channels, download our white paper, The Guide to Customer Engagement Analytics. Overlooking them makes manual methods your only options, leading to lost time and needlessly expended resources. Compliance Features.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

NICE inContact

JULY 26, 2019

Lots of additional resources? Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Think again.

Contact Center 55

Contact Center Chatbots Upselling Analytics 55

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices.

Best practices 115

Best practices SaaS B2B Marketing 115

Uniphore

JANUARY 4, 2022

White Papers. Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers. Moni is a firm believer that time is a resource that companies in high-growth mode cannot afford to waste. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Certified Languages International

OCTOBER 5, 2020

For anyone who knows or supports LEP voters — whether they’re your friends, family, colleagues, customers, or constituents — we’ve compiled resources available both online and at physical locations for you to help them out as needed. Related: Free Multilingual Coronavirus Resources. Online voting resources for LEP individuals.

Best practices 97

Best practices Education Personalization 97

Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

CRM 71

CRM Enterprise Marketing Accountability 71

Integrity Solutions

APRIL 19, 2024

This is why a salesperson who asks the right questions to help customers sift through and make sense of all this information is the most valuable resource in the entire equation. According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone.

Personalization 107

Personalization Sales Scripts Contact Center 107

Cisco - Contact Center

FEBRUARY 21, 2020

AI is “super-augmenting” resources in delivering tangible personal and business value. To learn more about how to create a customer-centric organization read our white paper . Why AI is not reimagining the future – humans are. Why CX pursuits lean on more use of technology, but the human is still supreme.

Customer Experience 77

Customer Experience Customer centricity contact center solutions Contact Center 77

TeamSupport

JUNE 3, 2020

Let’s explore all of the tools and resources available to you to make the best use of your time and get your customer’s issues resolved more quickly. We regularly produce relevant thought-leadership content in the form of this blog, editorial articles, white papers, e-books, and webinars. And it’s certainly more empowering!

B2B 64

B2B Education Self service Customer Support 64

CX Global Media

AUGUST 8, 2019

We have a lot of information videos and, white papers that explained what we’ve done for our customers. Additional Resources. Jim Rembach : So Anthony, how do folks learn more? Anthony Scodary : You can learn more, you can go to gridspace.com. This year we’re processing about 2000 years of conversational speech.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

Education Services Group

JULY 30, 2018

Download our white paper, Success Through Segmentation. Delving in deeper, increasing your level of data analysis, and then building in added processes and touch points is enough to break the strongest of resource-strapped teams. Check out this white paper to learn more about that.) Download now! The post Harder.

Metrics 53

Metrics Analytics Accountability Best practices 53

Beyond Philosophy

SEPTEMBER 6, 2016

Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. It’s extremely important for targeting the best customers that their array of value requirements are well understood and that the resources devoted to getting these customers be well-applied.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Avaya

JANUARY 29, 2019

Now new and current customers can get the latest software updates with fewer IT resources and upfront costs than traditional, premises-based software deployments. Additional Resources You May Find Helpful. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67

Kayako

OCTOBER 6, 2015

You might not think you have the skills or resources to be able to make your own ebooks from scratch. White papers. White papers are similar to ebooks, but they are generally shorter and focused more narrowly targeted. Luckily there are loads of free tools available that can help you. Landing pages.

Marketing 96

Marketing Education Best practices Analytics 96

teleopti

SEPTEMBER 18, 2019

However, many organizations view the customer care department as a drain on resources and risk alienating customers during the constant drive to save time and money. To find out more, download Teleopti’s latest white paper aimed at senior executives: “A Guide to Sustainable Business Success”. Download White Paper.

Management 57

Management Customer advocacy Employee engagement Self service 57