Inbenta

DECEMBER 21, 2023

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. Webinar recording available in English only. What questions do you have for the speaker?

Chatbots 52

Chatbots Enterprise Contact Center Sales 52

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? By analyzing the vast amounts of data available to them, Netflix can predict what its users will enjoy watching next, leading to increased customer satisfaction and retention rates. HubSpot is a prime example of content marketing done right.

Entertainment 90

Entertainment Engineering Marketing Analytics 90

CX Global Media

DECEMBER 10, 2018

I got a chance to learn more about the “training class” topic with Master Contact Center Trainer Penny Reynolds on the webinar How Do Your Call Center Supervisors Measure Up? So, let’s see what Penny had to say. She shared her expert perspectives on how things have changed and where the industry is headed.

Contact Center 207

Contact Center Call Center Coaching 207

ChurnZero

MARCH 7, 2024

In the first installment of a three-part series with Ryan Johansen, we looked into what causes stress in customer success teams , and why. Register for Ryan’s upcoming ChurnZero webinar to learn how. * As a manager, you can help narrow your team’s focus and make sure they know what’s important. 3: People. 4: Workload.

Management 94

Management Coaching Personalization 94

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Engineering 52

Inbenta

OCTOBER 30, 2023

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. Webinar recording available in English only. What questions do you have for the speaker?

Chatbots 52

Chatbots Enterprise Contact Center Sales 52

CX Global Media

AUGUST 8, 2019

You can also learn more in the webinar 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. So, everything from what people say, why they’re calling in, and also what they mean. Is that’s what we’re talking about here, a professional services type play? Anthony Scodary : Sure.

Contact Center 246

Contact Center Coaching Call Center Analytics 246

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

BlueOcean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. What new trends and technologies are on their mind? What new trends and technologies are on their mind? What trends are more than buzzwords and can actually make a real impact on your work? How are they overcoming new challenges?

Customer Care 71

Customer Care Analytics Contact Center outsourcing 71

Aspect

APRIL 16, 2021

T hese advanced tips also provide a framework for what’s possible in your platform. . If you need assistance, online resources and live help are always available in order to optimiz e your WFM platform and functionality. . What makes these naming conventions successful, sticky, and easy to remember?

Enterprise 118

Enterprise Personalization Management Marketing 118

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Banking 52

Banking Accountability Customer Service Sales 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Best practices 115

Best practices SaaS B2B Marketing 115

ChurnZero

DECEMBER 27, 2022

Top ten Customer Success resources of 2022. Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Give it a spin. 1/ How to transition customers to a new CSM. Not so much.

Benchmark 90

Benchmark Metrics Accountability Enterprise 90

Toister Performance Solutions

APRIL 15, 2021

The webinar software wasn't working. There was less than 30 minutes before the webinar started. I know your webinar is about to start," she said. What is empathy? The technical support rep sensed that I was anxious about the webinar. The client had juggled a lot of schedules to make sure everyone could attend.

Technical Support 119

Technical Support Airlines Customer emotions Customer Service 119

ChurnZero

FEBRUARY 1, 2024

Last week, Emilia D’Anzica from Growth Molecules™ delved into the art of multithreading in her ChurnZero webinar, which you can now watch in full here. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. Q: Our CSMs each have 100+ clients of varying sizes.

Accountability 52

Accountability CRM Sales Enterprise 52

Solvvy

SEPTEMBER 7, 2022

>>Watch the replay of the webinar here.<< >>Watch the replay of the webinar here.<< Here’s what brands should be doing to thrive in this new era of customer expectations: Consistently deliver on-brand experiences . We live in a new era of expectations. << Top 3 takeaways.

Customer Support 106

Customer Support Self service Engineering Analytics 106

Fonolo

AUGUST 5, 2021

What are some common challenges that come with training remote agents? What are some common challenges that come with training remote agents? Be sure to mix up the media and training techniques involved – resources may include any of the following: Live and recorded webinars. EmployeeEngagement… Click To Tweet.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Nicereply

MAY 16, 2023

Using email templates for customer onboarding can help streamline the process and provide your clients with a consistent and positive experience. Are you struggling to onboard customers effectively and efficiently? According to a recent study, 74% of customers who experience poor onboarding will consider switching to a competitor.

Upselling 52

Upselling Feedback Best practices Personalization 52

ClientSuccess

SEPTEMBER 21, 2022

In today’s modern SaaS environment, customers expect a top-tier customer experience, and a speedy onboarding helps set the stage for what’s to come in the customer relationship. But when it comes to onboarding, how important is speed to success? But is a fast customer onboarding stage always the answer?

SaaS 76

SaaS Consulting Consulting Sales 76

Interactions

MARCH 28, 2024

It’s a delicate balance, focusing on reducing organizational silos, conflicting priorities, and resource constraints while staying focused on long-term goals. It’s a delicate balance, focusing on reducing organizational silos, conflicting priorities, and resource constraints while staying focused on long-term goals. The answer?

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62

Totango

MAY 26, 2021

A modern customer engagement model requires you to truly map out your customer journey, understand what it is you need to give each one of your customers at each stage of the journey, and use that combination of people and technology to optimize and scale. . Resource: Customer Journey Map Template. The customer journey is not linear.

Journey mapping 95

Journey mapping Customer advocacy Enterprise Technology 95

ClientSuccess

OCTOBER 18, 2022

What action items came out of the conversation? As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs. If there is ever a time to over-prepare, a strategic customer conversation is it. Hold your ground – to a point.

Best practices 72

Best practices Upselling Coaching Accountability 72

ClientSuccess

FEBRUARY 15, 2022

In that case, your interview team should discuss what this experience looked like, what it taught the candidate about working directly with customer teams and get a sense of what the candidate’s contributions would look like if he or she were to join your team. Exploratory Discussion. Customer Success Deep Dive.

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS.

Automotive 99

Automotive Journey mapping Self service Sales 99

ClientSuccess

NOVEMBER 9, 2022

High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Operations resources are highly trained professionals who look for every way to improve processes and allow teams to operate on a higher level.

SaaS 68

SaaS Metrics CRM Sales 68

ChurnZero

JANUARY 11, 2024

ChurnZero refers to that portion of the budget as the “non-headcount budget.” We’ve conducted an annual survey of customer success leaders for four consecutive years. One of the questions we ask is about customer success budget. It’s important to note that the survey questions about customer success budgets have changed over time. of revenue.

SaaS 52

SaaS Benchmark Surveys Finance 52

ClientSuccess

FEBRUARY 7, 2022

The Health Score serves as an internal signal alerting CSMs and other resources of customer behavior and sentiment, which can help guide strategic next steps and long-term planning. . You can learn more about Customer Health Scoring and other metrics with these additional ClientSuccess resources: .

Upselling 81

Upselling Metrics Personalization Management 81

Revation Systems

DECEMBER 7, 2022

This is what our new webinar series on the patient journey tackles. In this webinar series, join our Director of Product Marketing, Mark Gambale, and VP of Strategic Partnerships, Mike Stack. In this webinar series, join our Director of Product Marketing, Mark Gambale, and VP of Strategic Partnerships, Mike Stack.

Healthcare 62

Healthcare Marketing Management Technology 62

OctopusTech

MARCH 1, 2024

But with so many features and capabilities packed into the platform, you may be wondering what specific benefits Shopify offers for your own business goals. But with so many features and capabilities packed into the platform, you may be wondering what specific benefits Shopify offers for your own business goals.

Analytics 62

Analytics APIs Enterprise Best practices 62

SmartAction

APRIL 4, 2023

It’s the next level of conversation – what AI industry leaders are calling “Complex Voice” interactions – that they aren’t able to engage. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” Conversational AI represents the future of voice assistants. Don’t believe us?

Virtual Agent 85

Virtual Agent Chatbots Self service Banking 85

ClientSuccess

MARCH 28, 2023

Generally, the division between small and medium-sized businesses and large organizations is based on contract size, user base, and internal resource allocation. The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process.

Accountability 52

Accountability Management SaaS Enterprise 52

TeamSupport

JUNE 20, 2023

What happens when employees are burnt out? By providing comprehensive and user-friendly self-service resources , such as knowledge bases, FAQs, and online forums, customer support teams can empower customers to resolve common issues on their own.

Best practices 97

Best practices Self service Chatbots Analytics 97

ChurnZero

DECEMBER 21, 2023

Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full.

Sales 52

Sales Accountability Advertising Marketing 52

ClientSuccess

OCTOBER 25, 2022

What is a customer account review? These strategic meetings are a chance for customer stakeholders (including executive sponsors, primary contacts, and other vital resources) to meet with resources from across a vendor team – sales and strategic account representatives, implementation teams, product teams, etc. –

Accountability 74

Accountability Upselling Metrics Sales 74

Help Scout

AUGUST 11, 2021

Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Bill Quiseng. A Twitter feed.

Customer Service 82

Customer Service Coaching Education Best practices 82

Cisco - Contact Center

FEBRUARY 21, 2020

What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? As the gap between what customers expect and what they actually get widens, customers are continuing to be less tolerant and more likely to abandon a brand – even after just one bad experience.

Customer Experience 77

Customer Experience Customer centricity contact center solutions Contact Center 77