NEW Ways to Supercharge Contact Center FCR and AHT Performance
CX Global Media
AUGUST 1, 2019
I’ve been amazed at some of the new ways to drive agent performance in contact centers. Common KPIs like First Contact Resolution (FCR) and Average Handle Time (AHT) might be common KPIs but they ways they are being improved upon are very dynamic. Ken Goldberg : Yeah, thank you. Things are going very well for us.
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