resources webinars 
VirtualPBX
AUGUST 29, 2023
Visit the Learn Hub What to Expect in the Customer Learn Hub First, explore a valuable resource in the Learn Hub: the full collection of webinar replays from our well-received Business SMS Webinar Series. Looking for Something Particular in the Learn Hub?
ChurnZero
APRIL 18, 2024
Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital circuits are a bit brainier (faster and more reliable with calculations) but it can be a complicated, resource-heavy lift. So, now what?
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CCNG
OCTOBER 28, 2020
In a recent CCNG webinar Heather Pena Director, Webchat & Operations at NRG Energy shares how communication with their customers is changing and evolving. More and more customer communication is depending on digital channels. NRG has a group of power and power service companies serving over 3.7
CCNG
JULY 12, 2020
CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. These articles and resources offer specific starting points we hope you’ll find helpful. May 29, 2019.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Contact center leaders worry about agents giving away too much or serving customers inconsistently.
TechSee
MARCH 28, 2023
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Couldn’t make the entire webinar? To watch the webinar, check it out on demand here. Generative AI may practically apply to your needs today; this depends on what you want to automate and what resources you are prepared to invest.
CX Global Media
JANUARY 15, 2019
To become battle-ready, you’ll want to participate in the webinar titled: How to Supercharge Contact Center Agent Performance, Onsite & @Home with Melissa Pollock , Customer Success Officer for AmplifAI. Melissa is a long-time contact center industry learning and development leader and performance improvement consultant.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Use Product Management Today’s webinars to earn professional development hours! July 23, 2020 at 1pm PDT, 4pm EDT, 9pm BST.
Speaker: Tim Buteyn
How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. So much of today’s customer experience happens online.
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