ShepHyken

JANUARY 4, 2024

Engage customers through video content With the rise of social media, we have discovered that video content performs fantastically well. It is the number one resource for conveying a message concisely and directly and keeping viewers’ attention. This positive brand association is a powerful driver of customer loyalty.

Customer retention 159

Customer retention Morale Accountability Marketing 159

Beyond Philosophy

OCTOBER 12, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, I love another one called Resource Lag. Resource Lag is the idea that we all have cognitive, time, and financial resources. When we have to do something, we mentally calculate our resources available.

Healthcare 221

Healthcare Engineering Banking Accountability 221

CCNG

FEBRUARY 28, 2024

Employees should know when they are expected to be in the office, when they can work remotely, and what resources and tools are available. With four years of using tools like team chat, video conferencing and more, you may need new ways to keep your team engaged and united.

Best practices 195

Best practices CCNG Technology Surveys 195

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. A get-ready-with-me video singing the praises of the latest plant-based moisturizer? Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

Government 190

Government Customer Service B2B B2C 190

Toister Performance Solutions

JANUARY 11, 2024

Here's a short video that provides a demonstration, including a good and a bad example. Those channels allow me to attach an image, so I can share this screenshot: Share a video Video can take visual communication to the next level. He then sends a video that provides a detailed walk-through of everything he shared.

Technical Support 113

Technical Support Customer Service 113

ShepHyken

JANUARY 29, 2020

Almost everything I’ve written about and shared via video since I’ve been in business for more than 38 years has been about customers—specifically, getting customers to love doing business with you, come back time after time and become an extension of your sales and marketing efforts by evangelizing your products and services.

Sales 380

Sales Marketing Customer Experience Customer Service 380

ShepHyken

DECEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. Using video when interacting with customers has many benefits. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Other industries should consider the same.

Customer Service 151

Customer Service Customer retention Advertising Contact Center 151

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Many of these changes are in response to conveniences adopted during the pandemic, such as home delivery, curbside pickup, on-site digital menus, on-demand video calls with experts and a general urgency to please customers.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

TechSee

MAY 18, 2023

VIS uses photos and videos taken from ordinary smartphones with no special hardware, data scientists, or AI specialists required. Comprehensive support and training: TechSee offers a range of support and training resources to help partners maximize the VIS platform.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

TechSee

MAY 11, 2023

If a retail company doesn’t have enough staff or resources to properly maintain the machines, they may break down more often. It’s a lot to ask a non-technical employee to pull out a user manual or watch a YouTube video to figure out what’s broken.

Self service 109

Self service Engineering Customer Support Technology 109

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

TechSee

AUGUST 15, 2021

Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Both see the same physical environment, and the OEM agents or technician can use the power of video, Augmented Reality and Computer Vision AI to guide the dealer. What is Visual Assistance? Assisted Service.

Management 207

Management Self service B2B Contact Center 207

24-7 InTouch

SEPTEMBER 21, 2023

Resources How a Player-Centric Approach Drives Higher Gaming Quality 25 Must-know Customer Experience Statistics [2023]: The Benefits Of A Positive Customer Experience Vendor Landscape: Video Platforms For Customer And Employee Experience 35 Streaming Services Statistics for 2023: Deep Dive Into Video & Music Streaming How Disruptive Brands Can (..)

Customer Experience 59

Customer Experience 59

Toister Performance Solutions

JULY 13, 2023

Login early to a video conference so you can chat before the meeting begins. I once got a chance to tour the human resources contact center at Starbucks. Reps who worked in this center took human resources calls from employees working at Starbucks locations. So try being intentional. Get them to weigh-in on important decisions.

Contact Center 89

Contact Center Personalization Customer Service 89

Toister Performance Solutions

DECEMBER 7, 2023

This might include sharing a flyer, short video, or some other marketing material the manager can use to promote the upcoming training with their team. Resources Here are the resources you need to use this Workshop Planning tool the next time you organize a customer service training program. Write those actions in Box 3.

Management 109

Management Customer Service Feedback Marketing 109

Toister Performance Solutions

FEBRUARY 8, 2024

Videos don't need to be pretty, they just need to communicate effectively. Here's an easy way to that video into a document: Next, the steps of service must be communicated. Additional Resources Here are some additional resources to help you. First, those steps need to be documented.

Technical Support 106

Technical Support Feedback Contact Center Customer Service 106

AWS Machine Learning

APRIL 11, 2024

The AWS Startups team works closely with these companies by investing and supporting their growth, offering resources through programs like AWS Activate. The program offers valuable resources along with best practices for all AWS partners to build, market, and sell generative AI solutions jointly with AWS.

Entertainment 96

Entertainment Marketing Best practices Technology 96

JivoChat

JULY 6, 2022

They count on a vast library of templates, photos, videos, audios, and website themes, which are going to help you in your creation process. . Envato Elements is the perfect platform if you are looking for resources to develop design projects. You can also buy videos, images, 3D files, graphic elements such as fonts, and music. .

Accountability 75

Accountability Marketing Personalization Technology 75

Russel Lolacher

SEPTEMBER 3, 2020

We have a finite amount of resources: time, people power, skill sets, etc. Video, graphics, podcasting, blogs, news releases… all don’t just drop out of the sky. To get an idea, let’s look at one of the easiest forms of content to repurpose: VIDEO. This video already has some great visuals you can use for inspiration.

Transportation 123

Transportation Education Scripts Engineering 123

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Provide resources or guidance — or even your own custom courses — for employees who wish to upgrade their skills or complete certifications online.

Call Center 141

Call Center Contact Center Coaching Gamification 141

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

Zappix

FEBRUARY 20, 2024

These tools allow agents to send text messages and emails with links to forms, videos, FAQ pages, and more, expediting the assistance process when needed. For example, agents can quickly send a link to a video tutorial instead of verbally explaining a complex procedure, enhancing clarity and efficiency in resolving customer inquiries.

Call Center 52

Call Center Agent burnout Customer Experience Average Handle Time 52

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

Fonolo

AUGUST 5, 2021

For example, if technology is limited and doesn’t allow for group meetings or video conferencing, the transition to online training will be very bumpy. Be sure to mix up the media and training techniques involved – resources may include any of the following: Live and recorded webinars. One-pagers or info sheets. Virtual workshops.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

TechSee

JULY 28, 2023

Introduction The right-to-repair movement has gained significant momentum in recent years, giving consumers the ability, and resources needed to repair their electronics and devices themselves rather than relying solely on authorized repair centers. This movement aims to promote sustainability, cost-effectiveness, and consumer empowerment.

Self service 206

Self service Customer centricity Technology Customer Support 206

TeamSupport

MAY 3, 2023

However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources. A self-service ticket deflection tool means that the support software is able to direct the customer to the most appropriate resource that assists them with finding a solution to low complexity problems.

Customer Support 98

Customer Support Self service Chatbots Wait times 98

Certified Languages International

MARCH 16, 2020

This means that, when preparing your communication strategy, it’s important to ensure LEP individuals also have equal access to information and resources related to the virus. We’ve collected credible resources for you below; we’ll keep these updated as we learn of new ones. Multilingual Resources about Coronavirus.

Healthcare 116

Healthcare Education Personalization 116

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

TechSee

FEBRUARY 23, 2023

There is a substantial investment from support leadership, often enabling greater agility of contact center resources as agents can support a broader catalog of products. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

Contact Center 124

Contact Center Average Handle Time Education Best practices 124

TechSee

DECEMBER 21, 2020

CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. For that, they need to have eyes in the store and a focus on the shelves, which can spread those resources very thin. All it takes is a smartphone camera.

Management 152

Management Real estate Self service Analytics 152

JivoChat

MARCH 13, 2023

TikTok live gifts can be a useful resource for content creators who are looking for new ways to monetize their work and expand their reach. Your audience can show appreciation for your live stream by sending the Video Gifts, while you have a community to support you to continue creating content. What Are TikTok Live Gifts?

Accountability 75

Accountability Education Marketing Personalization 75

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Leading customer experience for almost-automatic CX excellence is the aim of all resources at ClearAction Continuum.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

AWS Machine Learning

APRIL 18, 2024

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. If you just want to try it, open the following YouTube video in a new tab. The stacks take about 35–40 minutes to deploy.

APIs 107

APIs Accountability Analytics Entertainment 107

JivoChat

AUGUST 23, 2023

It’s a very useful resource when you see a recipe, or an interesting tip in stories and want to save it to watch later. SaveInsta With SaveIsnta, you can download stories from Instagram for free, whether it’s a photo or a video. Key features: Easy to use Free Android app Save photo and video stories 3.

Accountability 75

Accountability 75

NobelBiz

APRIL 2, 2024

RELATED ARTICLE How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center Workforce Management Tools Sophisticated workforce management tools optimize agent scheduling, forecasting, and performance tracking, ensuring optimal resource utilization and productivity.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

AWS Machine Learning

APRIL 8, 2024

Prepare a dataset for Knowledge Bases for Amazon Bedrock For this post, we use a sample dataset about fictional video games to illustrate how to ingest and retrieve metadata using Knowledge Bases for Amazon Bedrock. You can query using either the AWS Management Console or SDK. Choose the knowledge base you created.

APIs 102

APIs Construction Chatbots Accountability 102

JivoChat

AUGUST 10, 2023

From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Saves time and resources: When affiliate marketing works, it removes unnecessary pressure/burdens off your marketing and sales teams. Ready to learn more?Let’s

Sales 75

Sales Marketing SaaS Construction 75