AWS Machine Learning

FEBRUARY 13, 2024

With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM). This enables teams to discover and utilize features developed by other teams, fostering knowledge sharing and efficiency. Their task is to construct and oversee efficient data pipelines.

Accountability 107

Accountability Government Engineering Scripts 107

ShepHyken

JULY 19, 2022

Top Takeaways: Customers who love using your products can be great resources to answer questions, resolve issues, and share experiences. Utilizing customers to help other customers does not displace traditional contact center workers. Some customers answer questions on forums for free just because they enjoy doing it.

Contact Center 313

Contact Center Customer Support Customer Service Customer Experience 313

AWS Machine Learning

DECEMBER 1, 2023

As we continue to innovate to increase data science productivity, we’re excited to announce the improved SageMaker Studio experience, which allows users to select the managed Integrated Development Environment (IDE) of their choice, while having access to the SageMaker Studio resources and tooling across the IDEs.

Engineering 98

Engineering Metrics Management 98

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 99

Analytics Enterprise Scripts Big data 99

NobelBiz

APRIL 2, 2024

Analytics and Reporting Tools Utilizing advanced analytics and reporting tools to gain actionable insights into customer behavior, enabling data-driven decision-making and targeted interventions. WFM also helps reduce labor costs by efficiently allocating resources based on demand forecasts and agent availability.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

CSM Magazine

APRIL 26, 2024

One efficient method involves automating data collection through the use of APIs (Application Programming Interfaces) or connections with systems, like Human Resource Information Systems (HRIS) or Customer Relationship Management (CRM) software. Utilize user-friendly and intuitive data visualization.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

APRIL 18, 2024

This helps improve resource utilization and reduce model deployment cost. However, with generative AI workloads, requests and responses can be extremely variable, and it’s desirable to load balance by considering the capacity and utilization of the instance rather than random load balancing.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

CSM Magazine

APRIL 23, 2024

This article aims to elucidate these disparities by exploring the features of each platform and how businesses can effectively utilize them based on their requirements. Therefore, the top intranet platforms have the primary objective to provide employees with access to company resources and information within a platform.

Enterprise 52

Enterprise Management 52

NobelBiz

MARCH 26, 2024

It’s the art of utilizing technology to deliver personalized and efficient customer service without losing the human touch that customers value. Automated customer support: Utilizing automation to handle routine customer inquiries and issue resolutions, freeing up human agents for more complex tasks.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

CSM Magazine

APRIL 9, 2024

Performance Analysis : Metrics such as throughput, cycle time, and resource utilization are essential for process optimization. How can we improve resource allocation? Performance analysis evaluates efficiency, resource utilization, and compliance. It answers questions like: Which activities consume the most time?

Construction 52

Construction Scripts Metrics 52

AWS Machine Learning

SEPTEMBER 19, 2023

Create a role named sm-build-role with the following trust policy, and add the policy sm-build-policy that you created earlier: { "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Principal": { "Service": "codebuild.amazonaws.com" }, "Action": "sts:AssumeRole" } ] } Now, let’s review the steps in CloudShell.

APIs 120

APIs Accountability Engineering Technology 120

Global Response

MARCH 27, 2024

This foresight assists in proactive resource planning. Foster a data-driven culture and encourage all staff to understand and utilize data analytics in their daily decisions and strategies. Strategy #2: Utilize analytical tools and technology. Implement stringent processes to clean and validate data.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

TechSee

SEPTEMBER 29, 2020

Staffing – make sure agents are utilized as efficiently as possible. Make sure all your contact center agents have sufficient knowledge, training and resources to adequately address customers’ needs. Improve agent utilization. Time – help agents resolve customers’ issue faster.

Call Center 196

Call Center Self service Gamification Contact Center 196

DMG Consulting

APRIL 8, 2024

However, when all is said and done, today’s WFM solutions still have the same two core objectives they had when first introduced over 50 years ago: forecasting the volume of work expected to arrive in a given time frame and scheduling the appropriate resources to get the work done within a service level.

Management 62

Management Gamification Contact Center Consulting 62

Lumoa

JANUARY 15, 2024

Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Just as you may post on multiple social media platforms, you should utilize different communication channels. Use links to landing pages or resources such as an FAQ section so that the journey is as smooth as it can be.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. The website resource hub is one step in providing what they need to confidently identify and respond to vulnerability.

Customer Support 52

Customer Support Government Consulting Consulting 52

Cyara

JUNE 1, 2023

Chatbots have seen significant growth in recent years as more businesses look to utilize automation and artificial intelligence (AI) to improve the quality and availability of their service. Chatbots also provide multilingual support with significantly reduced operational costs and lower labor resource requirements.

Chatbots 67

Chatbots 67

Andrew Mcfarland

MARCH 3, 2023

Resource management is essential to any business, and resource managers are key players in optimizing resources used in a successful organization. By understanding resource management, professionals can gain insight into maximizing their resources for maximum efficiency and productivity.

Management 48

Management Technology Time management 48

TeamSupport

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Web Form A web form is preferred by many companies because it offers the customer the opportunity to utilize a structured process for entering all essential case information at the initial point of case creation.

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

AWS Machine Learning

DECEMBER 7, 2023

Utilizing AWS Step Functions We use AWS Step Functions to coordinate and manage workflows with its capability to execute jobs in parallel. It allows for better control and efficient resource management. Utilizing Forecast proved effective due to the simplicity of providing the requisite data and specifying the forecast duration.

Management 102

Management Engineering Analytics Construction 102

TeamSupport

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. Powered by AI, this customizable asset can suggest relevant articles based on the demand.

Self service 52

Self service Customer Support Technology Metrics 52

AWS Machine Learning

FEBRUARY 29, 2024

By utilizing an Amazon Personalize recipe such as Personalized-Ranking , you can help boost search results for relevant items based on user interests at the time of getting search results from OpenSearch Service. iam_role_arn Yes None Specify the IAM role to access Amazon Personalize resources. If you specify 0.0,

Personalization 92

Personalization Accountability Entertainment Construction 92

TechSee

DECEMBER 17, 2019

It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Customer churn is a fact of life for every business in every industry, including the utilities sector. Utilities must reduce customer effort.

Customer Experience 136

Customer Experience Customer effort Engineering Analytics 136

AWS Machine Learning

DECEMBER 13, 2023

The built-in project templates provided by Amazon SageMaker include integration with some of third-party tools, such as Jenkins for orchestration and GitHub for source control, and several utilize AWS native CI/CD tools such as AWS CodeCommit , AWS CodePipeline , and AWS CodeBuild. For more details, refer to Create Custom Project Templates.

Construction 102

Construction Accountability Engineering Personalization 102

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Lower productivity as value-rescuing dominates precious time, resources, morale, and tenure. 24 Ways to Boost 2024 CX ROI.

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome. Harness a flywheel approach, wherein continuous data feedback is utilized to routinely orchestrate and evaluate enhancements to your models and processes.

Best practices 86

Best practices Metrics Feedback Enterprise 86

Zappix

MARCH 6, 2024

Simply put, digital self-service refers to the provision of tools and resources that empower customers to find solutions to their problems independently, without the need for direct assistance from a company call center representative. Moreover, the benefits of digital self-service extend beyond mere convenience.

Self service 52

Self service CRM Wait times Chatbots 52

Win the Customer

DECEMBER 20, 2023

Scalability: As chatbots handle multiple conversations simultaneously, they facilitate scalability without a proportional increase in resources. Initial Set-Up Challenges: Building and training a robust chatbot demands significant initial investment in time, resources, and expertise.

Self service 69

Self service Chatbots Contact Center Wait times 69

AWS Machine Learning

NOVEMBER 16, 2023

It should be designed to scale horizontally and vertically to meet increasing demands seamlessly while providing central resource management. This multi-AZ architecture should ensure uninterrupted AI operations by distributing resources and workloads across distinct data centers.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

MAY 3, 2023

Furthermore, the dynamic nature of a customer’s data can also result in a large variance of the processing time and resources required to optimally complete the feature engineering. Here, IF((cpuDriver) > 80, 1, 0 implies that if the driver CPU utilization goes beyond 80%, 1 is assigned as the threshold else 0.

Engineering 71

Engineering Metrics APIs Big data 71

VirtualPBX

JANUARY 5, 2024

Identify peak times, evaluate call performance, and adjust resource allocation accordingly. This level of precision ensures that resources are utilized efficiently, enhancing overall productivity. Identify peak hours and allocate resources efficiently for enhanced service.

voip 59

voip Analytics CRM Metrics 59

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. “Customer success is driving value to customers.

Enterprise 103

Enterprise Best practices Marketing Sales 103

VirtualPBX

OCTOBER 19, 2023

Every entrepreneur, whether seasoned or aspiring, understands the importance of having access to valuable resources, insights, and strategies. Our insights are based on years of experience working with law firms, making this Playbook a valuable resource for legal professionals at any stage of their careers.

Real estate 105

Real estate Finance Marketing Enterprise 105

AWS Machine Learning

DECEMBER 5, 2023

Training these LLMs requires significant compute resources and time as hundreds to thousands of graphics processing units (GPUs) must be used to handle today’s vast training datasets and model sizes. The X-axis represents the output size of AllGather, and the Y-axis represents the network utilization rate of p4d’s 400 Gbps EFA network.

Benchmark 85

Benchmark Engineering Scripts Metrics 85

OctopusTech

MARCH 22, 2024

The bot then utilizes this information to generate an appropriate answer, which is returned to the user. This enhances customer satisfaction and frees up resources to focus on higher-level tasks, ultimately leading to improved efficiency and productivity. How do businesses use Chatbots?

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

Global Response

FEBRUARY 28, 2024

Let’s explore healthcare BPO services and how your organization can effectively utilize them. Human resources : Outsourcing recruitment, training, and HR management functions. Many providers now utilize AI and machine learning, develop healthcare mobile apps, and offer more personalized patient care services.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

CSM Magazine

NOVEMBER 3, 2023

A partner-based approach provides choices to clients to navigate volatile market conditions, namely seen in the utility sector. Utility organisations can use this to facilitate proactive communications with customers to ensure they have the best deal. About the Author Karl Brough is the General Manager for the U.K.

Banking 59

Banking outsourcing Best practices Marketing 59