ClientSuccess

NOVEMBER 2, 2022

Give your top customers a sneak peek at upcoming product features and releases to build anticipation. Cultivating the customers already in your business book is an effective, efficient, and cost-savvy way to grow your business organically without investing time and resources into finding new customers. Want to learn more?

Customer retention 70

Customer retention Upselling SaaS Accountability 70

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. As we have slowly but surely adapted to the new, ultra-connected world, webinars have emerged as a critical channel for delivering engaging content – without having to meet in person. New customer case studies. Data and insights.

Marketing 52

Marketing Best practices Surveys Analytics 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. We’ll explore this more in our upcoming blog series on AI-Enhanced Customer Experience. .

Self service 79

Self service Contact Center Chatbots First call resolution 79

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

Totango

JUNE 30, 2020

Customer segmentation leverages your customer success resources by giving each team member an all-encompassing view across many accounts. Segment your customers and offer informative webinars and other events that deliver messages that speak to them and where they are in their journey.

Best practices 126

Best practices Customer retention Metrics Enterprise 126

Callminer

NOVEMBER 6, 2018

Armed with this insight you will be more able to predict demand and resource accordingly. Learn more results from our CallMiner Index at our upcoming webinar Stop Losing Customers By Listening To Them With Speech Analytics including: • Which sectors have the biggest churn rates and how that has changed in the last five years. •

Scripts 186

Scripts Call Center Call center experience Contact Center 186

ClientSuccess

DECEMBER 28, 2021

Your CSMs can be more confident and prepared for their upcoming business reviews by following these steps to prepare for customer business reviews: 1. You can learn more about preparing and conducting customer business reviews with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations.

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79

Nicereply

MAY 16, 2023

Let’s take a look at the welcome email from Quickbase: Resource Email Template Did you know that over half of customers return a product simply because they didn’t understand how to use it? That’s why providing helpful resources to your customers during the onboarding process is crucial.

Upselling 52

Upselling Feedback Best practices Personalization 52

Enghouse Interactive

JULY 27, 2020

Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. In this blog, we’ll cover some of the capabilities that will be explored in the upcoming Enghouse Interactive ‘Seeing is Believing’ demo webinar. Blog #3 Seeing is Believing! Related interactions and tabs.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

ClientSuccess

OCTOBER 5, 2021

churn) over the upcoming months and are prepped and ready for a smooth experience. You can learn more about optimizing your customer success relationships with these additional resources from ClientSuccess : Webinar: 5 Metrics that Matter to Customer Success and Product Teams. Five customer success leading indicators.

Metrics 72

Metrics SaaS Accountability Sales 72

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. With SMS, call centers can send mass messages to a large number of customers simultaneously, saving both time and resources.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

ChurnZero

APRIL 22, 2022

Highlight a new feature tutorial or a knowledge base resource to guide customers to success. Customers can tick off assigned tasks, such as watching a webinar or completing a training course. Use Success Centers to direct customers to resources that they’d otherwise need to contact you or dig through your knowledge base to find.

Accountability 98

Accountability Consulting Consulting Best practices 98

Toister Performance Solutions

JUNE 4, 2020

I've also included resources and examples to help you out. Identify job aids and other resources to help if employees got stuck. Let's look at webinars versus an in-person class as an example. This immediately helps break the ice and builds energy for the upcoming training. Why not do the same thing for a webinar?

Personalization 62

Personalization Best practices Technology Contact Center 62

Fonolo

MARCH 6, 2019

Luckily, though, there exist a host of organizations whose resources caught me up to speed in fairly short order. One of the greatest gifts you can give yourself in your education is exposure to some vital organizations that offer resources, events, and other educational pieces that will make you an expert in no time.

CCNG 102

CCNG Customer Service Education Contact Center 102

Nicereply

SEPTEMBER 29, 2022

These communities can be a valuable resource for both new and experienced customer service representatives. These communities offer a wealth of resources that can help customer service professionals improve their skills in providing better service to their customers. The Customer Success Network.

Customer Service 98

Customer Service Best practices Education call center professionals 98

Aspect

DECEMBER 10, 2019

In one meeting the board hears from Aspect product owners regarding upcoming roadmap items. Additionally, ASUGA sponsors monthly webinars as well a constant presence on the ASUGA forums, <LINK: community.aspect.com > answering questions and adding input. Ann said the board meets twice a month. Ann is a constant learner.

Airlines 118

Airlines Best practices Feedback Contact Center 118

ClientSuccess

AUGUST 24, 2021

This email introduction should also include the executive sponsors on both sides and offer the chance to meet in person in an upcoming meeting, if possible. Onboarding Engagement: CSMs must stay engaged with customers throughout the onboarding process, especially if other dedicated resources are managing the onboarding project itself.

Accountability 52

Accountability Sales Surveys CRM 52

ClientSuccess

FEBRUARY 1, 2022

Now that you have more details and information about the M&A, it’s time to discuss this upcoming change with your customers. Check out these ClientSuccess resources: . Webinar: Executing Account Transitions that Excite Customers and Reduce Risk. Discuss with your customers. Ready to learn more?

Management 52

Management Revenue potential SaaS CRM 52

ClearAction

JUNE 25, 2023

Imagine how unified and rapid change would occur when these purposes are expressed in “experience annuities” (freeing up the wasteful costs of poor experience toward re-allocation of those resources to higher value opportunities for all). ClearAction Continuum newsletter : roundup of what’s new and upcoming.

Enterprise 62

Enterprise Management Customer Experience Marketing 62

ChurnZero

FEBRUARY 11, 2020

Check out our upcoming events schedule here. . Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. In this webinar, we will discuss how to: 1. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. . — Jim Bass (@JimBassCX) February 6, 2020. .

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

COPC

JULY 25, 2022

See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar. Additional resources around timely issues affecting contact centers and customer experience are available in our Global Benchmarking Series 2022.

Self service 81

Self service Benchmark Chatbots Contact Center 81

SmartAction

DECEMBER 3, 2020

Medical resources and staff are being diverted to help with testing and treatment of patients diagnosed with the coronavirus. Sends SMS and/or outbound calls to remind about upcoming appointments, with the option to reschedule. Check out our on-demand webinar , SmartAction Rapid Response Virtual Agent for Operational Readiness.

Virtual Agent 72

Virtual Agent Healthcare Self service APIs 72

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Analytics 88

Analytics Quality management Contact Center Customer Experience 88

Enghouse Interactive

FEBRUARY 9, 2021

With objective data analysis, better decisions can be made on how to best allocate resources, optimize services, or improve ineffective support process. Increasing Operational Efficiency by Connecting Resources Faster (31.3% Find out more by registering for our upcoming webinar: . AI – Finds What’s Been Overlooked.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

ClientSuccess

AUGUST 16, 2021

This can be especially helpful if you’re managing multiple high-touch customers, and you can use your blocked-off time to switch gears and mentally prepare for your upcoming meetings. You can learn more about planning for customer success with these additional resources: Webinar: 5 Strategies of Top Performing Customer Success Teams.

Upselling 61

Upselling Management 61

ChurnZero

MARCH 28, 2023

As you grow your customer base, you must also dedicate resources to Customer Success. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Resource consumption. However, this isn’t scalable.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Enghouse Interactive

JUNE 17, 2020

Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Proper greetings, using an appropriate corporate ‘voice’ while directing them to the right department, people or resources, will drive significantly better customer perception of the organization. Blog #1 Enhancing the Customer Experience.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

ChurnZero

NOVEMBER 27, 2019

However, when resources are limited and your product is mission critical, Premium Onboarding Packages provide a valuable function. Getting Resources for CS Isn’t Necessarily Easy, but is Essential to Your Team’s Long-Term Success . Upcoming events will be taking place in Seattle, Boston, Denver, London and Berkeley.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

Analytics 76

Analytics Quality management Contact Center Customer Experience 76

JivoChat

FEBRUARY 22, 2023

Outsourcing can provide organizations access to technology, resources, and skillsets they may not possess internally at a fraction of the cost - resulting in significant cost savings and improved efficiency. Outsourcing content creation saves companies time and resources. Another typical case of outsourcing is content creation.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

ChurnZero

FEBRUARY 5, 2020

this upcoming October? Don’t wait too long- the call for speakers closes Friday, February 28, 11:55 PM EST. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. In this webinar, we will discuss how to: 1. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite.

Metrics 64

Metrics Best practices Sales Marketing 64

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

Amity

DECEMBER 16, 2016

Another idea is to allow each customer to granularly opt into items they are personally interested in, say newsletters and best practice blog posts, and opt out of those that aren’t of interest, like upcoming webinars or face-to-face events. Proactive Communications. "Be honest with your customers."

Self service 92

Self service Best practices Personalization Surveys 92

ClearAction

JUNE 25, 2023

You only see it inside ClearAction’s Experience Leadership Mastery resources. Improve XM intelligence of your whole department and managerial chain through the efficient Experience Leadership Mastery resources. responses, and course modules. However, it’s doubtful that will happen. Because this advice is super-rare.

Enterprise 62

Enterprise B2B Surveys Best practices 62

Enghouse Interactive

JANUARY 27, 2021

In addition: – With expert resources available anytime, anywhere without the need for travel, each situation can be resolved no matter where it occurs, and more problems can be solved within a working day, and at a much lower cost. Find out much more by registering for our upcoming webinar: .

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

Noble Systems

JANUARY 29, 2021

Check out these related resources: Upcoming Webinar: Expert Panel Q&A: How Changing Customer Behavior Will Impact Contact Centers in 2021. Interested in learning more? Register Now: US – Feb 2 @ 2:00pm ET • EMEA – 2nd Feb @ 12pm GMT • APAC – 2 Feb @ 2pm AET.

Contact Center 68

Contact Center Surveys Analytics Feedback 68