Totango

MARCH 10, 2020

They believe your product will help them achieve their goals and ultimately deliver growth. Customer goals should become your goals, and they should guide your everyday actions. It is revealed in actions, repeated behaviors, and attitudes. In the case of your customers, it’s most evident in their loyalty. Stay Close to Your Customers

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

JustCall

MARCH 7, 2023

There are three main components to setting up a competent hybrid sales team: Technologies and resources The right mix of people Effective management But that’s not all. Leveraging Hybrid Technology & Resources First, you’ll need a reliable cloud-based communication and collaboration platform.

Best practices 52

Best practices Sales Morale Personalization 52

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Before we go any further, what exactly is customer advocacy?

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Netomi

NOVEMBER 8, 2021

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the best help desk software solutions. In today’s business environment, a help desk is a powerful platform that streamlines the entire support process. . What is a help desk? IT or HR support).

Chatbots 52

Chatbots Enterprise Self service CRM 52

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. When you think of the reasons why churn happens , what immediately comes to mind? And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Check Slack.

Accountability 75

Accountability Metrics Education Marketing 75

Amity

OCTOBER 12, 2017

As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. This is a guide to help you visualize the steps you need to take. You really need to approach Customer Success with the mindset that your work is never done.

Metrics 61

Metrics Upselling Journey mapping CRM 61

CrazyCall

OCTOBER 18, 2019

Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be smarter! Invest in good customer service tools and save on the loss of customers. The problem is, that nowadays, customers are demanding like never before. They want faster and better. Why Do We Need Customer Service Tools?

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63