resources reports the-cx-revolution-in-financial-services-and-insurance 
Uniphore
JANUARY 25, 2022
While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Video will be Preferred CX Platform.
CX Global Media
JULY 11, 2019
And as Jennifer Hofmann stated in the Report: The State of Learning and Development , we’re experiencing a period of evolution in learning right now, thanks to the digital revolution. The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Playbook and Planner.
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