COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. GBS is a resource for executives and managers involved in the strategic planning and development of CX operations.

Best practices 102

Best practices Customer Experience outsourcing Consulting 102

CX Global Media

APRIL 27, 2017

Source: Press Release. Another fantastic resource to leverage when trying to avoid failure with gamification is Susan Fowler. It’s an energizing docuedutainment (don’t look it up I made it up) podcast released each Wednesday and hosted by Jim Rembach. Avoid Losing with Gamification.

Gamification 227

Gamification Call Center Morale Contact Center 227

Fonolo

MAY 11, 2022

The rules of customer experience have always stood true, but digital tools and resources have really levelled the playing field. Read the official press release here. Creating a Customer Service Strategy That Drives Business Growth. Learn More About the CX Awards.

Abandon rate 91

Abandon rate Education Contact Center Call Center 91

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. Please check out our press release and the actual guide for more information. Also, we would love any feedback on how we can grow and deepen this resource over time. You can see its entry in the guide here.

Education 140

Education Customer Service Feedback Customer Experience 140

AWS Machine Learning

JUNE 28, 2022

In the following scenario, we generate audio samples for an IVR system (“For English, please press one”): Thanks to this release, you can now expand the use case to deliver a consistent audio experience in different languages. All the new voices are natural-sounding and maintain a native-like accent.

Interactive Voice Response 68

Interactive Voice Response Engineering Education Contact Center 68

ChurnZero

APRIL 7, 2023

With our newly released Customer Success AI , ChurnZero users can access generative AI directly from our product (bonus: it’s open to anyone who’s interested in trying out generative AI, customer or not). AI resources to dig deeper It’s easy to become romantic about new technology. Now that’s specific intel.

Entertainment 52

Entertainment Consulting Consulting Marketing 52

Certified Languages International

MARCH 16, 2020

In late February at a press briefing, officials from the Centers for Disease Control and Prevention (CDC) addressed concerns and answered questions about novel coronavirus (or COVID-19). We’ve collected credible resources for you below; we’ll keep these updated as we learn of new ones. Multilingual Resources about Coronavirus.

Healthcare 116

Healthcare Education Personalization 116

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Here are my top five picks from last week. by Ian Golding.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

Balto

MAY 2, 2023

Louis, MO – Balto’s Conversation Excellence Lab has released a new report detailing how contact centers are improving efficiencies with shifting budgets and resources. New report explores how contact center leaders are navigating shifting budgets, AI technology, efficiency pressures, and more.

Contact Center 52

Contact Center Technology Enterprise Metrics 52

Fonolo

MAY 11, 2022

The rules of customer experience have always stood true, but digital tools and resources have really levelled the playing field. Read the official press release here. Creating a Customer Service Strategy That Drives Business Growth. Learn More About the CX Awards.

Abandon rate 67

Abandon rate Education Contact Center Call Center 67

GetFeedback

JANUARY 14, 2019

This material includes (but isn’t limited to) articles in your knowledge base, guidelines for team members, customer surveys , training resources, onboarding emails, and much more. When your company releases a new product or feature. When it comes time to release a new product or feature, naturally customers will have questions.

Customer Service 83

Customer Service Surveys Customer Care Customer Support 83

Aspect

OCTOBER 28, 2020

Sales and Business Development : Program discounts and services; opportunity registration program; Salesforce.com license for forecasting; access to online Partner Resource Center and RFP resources; use of Aspect facilities for customer activities.

Contact Center 48

Contact Center Sales Marketing Personalization 48

Talkdesk

JANUARY 3, 2020

As a result of this increase in operational efficiency, Weekendesk can focus its time and resources on what really matters: the customer. Read Weekendesk press release. Furthermore, Weekendesk was delighted with the Reporting and Analytics capabilities of Talkdesk’s software. Want to know more?

Cloud contact 62

Cloud contact contact center solutions Contact Center CRM 62

ShepHyken

JUNE 27, 2016

Each week I read a number of customer service articles from various online resources. My Comment: This press release shows some compelling numbers between the ever-popular Net Promoter Score survey and the likelihood that a customer will repeat a purchase, forgive a problem and try new offerings.

Customer Service 185

Customer Service Metrics Customer Experience Surveys 185

Ann Michaels and Associates

NOVEMBER 23, 2020

For the purpose of this blog post, we will zero in on the aspects of using online resources as a way to gain digital competitive intelligence. From product and pricing information to new product launches to press releases. As artificial intelligence and algorithms continue to perfect, so does the need for good software.

Benchmark 52

Benchmark Analytics Enterprise Surveys 52

C Space

JUNE 21, 2021

Most have spent the past year – rightfully so – looking internally to address diversity in their workforce, establishing or promoting employee resource groups, and essentially creating change from within. They have avoided speaking out on issues unless absolutely necessary – via press releases and legal statements.

Consulting 52

Consulting Consulting Benchmark Government 52

customer sure

NOVEMBER 11, 2014

Varied downloadable resources. For a long time we only offered one free downloadable resource – an ebook ‘ How to Take Control of Customer Satisfaction ‘ It’s packed full of valuable information and those who did read it rated it as 9 or 10 out of 10. The Amazon pre-press release.

Feedback 91

Feedback Metrics Customer centricity Customer Service 91

CSM Magazine

MARCH 30, 2022

Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.

Self service 59

Self service Real estate Customer Service Wireless 59

CSM Magazine

JUNE 23, 2022

Human Resources Manager. Human Resources Managers are responsible for overseeing the HR department in businesses and organizations. Additionally, you’ll be responsible for writing press releases, conducting media relations, and organizing PR events.

Management 52

Management Sales Advertising Marketing 52

Aspect

DECEMBER 27, 2017

Conversations can only happen at scale if the right number of resources exist to lead these conversations. Add to that the fact that Apple has a track record of getting iOS updates through quickly, with 50% of phones estimated to have upgraded to iOS11 within only 4 weeks after release.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Tethr

JUNE 21, 2019

Second, even if you manage to get it up and running, you’ll soon discover that the “insights” are limited to surface-level descriptive analytics and that getting anything more out of the data will require significant resource and time investments (often in the form of expensive consulting projects). You can read the press release here.

Benchmark 55

Benchmark Surveys Consulting Consulting 55

Integrity Solutions

MAY 6, 2022

Spoiler alert: Stay tuned for news about our latest book, which will be released in 2023). We’ll follow up that classic book with one that is hot off the press. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 56

Sales B2B Coaching Personalization 56

SharpenCX

SEPTEMBER 10, 2020

It makes sense, then, that we’d back away from it or press the pause button when we see change coming around the bend. In an age where we’re already pressed for time (how is it September?), Tech savvy generations like Millennials and Gen Zers rely on their own skillsets and resources to hunt down answers to their problems.

Contact Center 67

Contact Center Entertainment Self service Coaching 67

GetFeedback

SEPTEMBER 13, 2018

It also avoids customers spreading bad press, making it more difficult to get more new customers in the future: 95% of consumers have taken action as a result of a bad experience. Trying to decrease churn by deploying random tactics will only waste valuable time, energy, and resources. The bad and the ugly of high churn.

Journey mapping 98

Journey mapping Surveys Banking Sales 98

COPC

OCTOBER 10, 2017

Hot off the presses, the 2017 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series, titled The Consumer’s Voice: Opinions, Perceptions and Expectations , was recently released during the Execs In The Know Customer Response Summit, Chicago, on September 19-21. and Execs In The Know.

Multichannel 40

Multichannel Surveys Benchmark Customer Care 40

Stafford Communications

DECEMBER 2, 2019

Stafford Communications is an excellent resource for outsourcing these types of services. Share this phone number on social media, in your press release, and within your email marketing campaigns, so that concerned customers can connect with the crisis management team directly. They want to know how serious the issue is.

Interactive Voice Response 52

Interactive Voice Response Healthcare outsourcing Call Center 52

Stafford Communications

DECEMBER 2, 2019

Stafford Communications is an excellent resource for outsourcing these types of services. Share this phone number on social media, in your press release, and within your email marketing campaigns, so that concerned customers can connect with the crisis management team directly. Establish a Dedicated Crisis Number.

Interactive Voice Response 52

Interactive Voice Response outsourcing Call Center Healthcare 52

ClientSuccess

JULY 31, 2017

Read the press release here. Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center. eBooks: Customer Success as a Culture: Customer Success Leaders Edition.

Management 40

Management SaaS Best practices Metrics 40

ShepHyken

MARCH 5, 2023

Each week, I read many customer service and customer experience articles from various resources. While retailers are investing big in shoring up digital capabilities, the customer service capability isn’t on par, according to a press release on the study’s findings. Here are my top five picks from last week.

Customer Service 33

Customer Service Metrics Healthcare Upselling 33

CustomerSuccessBox

APRIL 3, 2022

” is the most pressing question on their minds at this point. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. Customer onboarding provides the ideal opportunity to make a lasting first impression. “What’s next?”

APIs 52

APIs Accountability SaaS Marketing 52

Certified Languages International

JUNE 23, 2020

A little over one year later, on June 12, 2020, HHS released their final rule, which repealed several protections regarding language access. Department of Health and Human Services (HHS) proposed revisions to regulations under Section 1557 , the nondiscrimination provision of the Affordable Care Act. Eliminates definitions.

Healthcare 64

Healthcare Best practices 64

Robert Davis

OCTOBER 22, 2019

Press Release. For immediate release: October 22, 2019. Will collaborate to enhance call center operations, help clients hire better-performing leaders, and achieve lower costs and higher performance. BROADVIEW HEIGHTS, Ohio – TDS Global Solutions ( [link] ) and Robert C.

Coaching 48

Coaching Call Center Consulting Consulting 48

SmartKarrot

MARCH 25, 2021

The software company received an additional $1M+ for their subscription-driven go-to resource for digital-led enterprises and B2B businesses. Read the original press release here: [link]. Frisco, TX — 03/24/2021 — Investors have once again identified the potential in SmartKarrot Inc., The post SmartKarrot Inc.

B2B 19

B2B Customer retention Enterprise Marketing 19

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. Customer Success Resource. Author: Emily Nesterick. That’s 2019 for you. .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Avaya

MAY 20, 2016

On May 4, we announced the Zang Forget Me Not Service for Mother’s Day ( press release , blog )—a free service through which people could schedule a voicemail to be delivered to their mother. Now, it was just a matter of getting the project approved and resourced, which happened over the next few days.

Marketing 40

Marketing Technology Management 40

ClientSuccess

MARCH 13, 2020

Resources for Embracing Remote Work. So since we’re not hearing that, we’ll at least start with this press release on their latest fundraise. . Especially relevant to everything going on right now, Gitlab has two articles that should help any company thinking about remote work right now: GitLab’s Guide to All-Remote.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Zingtree

APRIL 14, 2015

Press release time ! Automatic Agent Detection: No time and resource intensive setup and configuration. Along with the release of Zingtree Agent Scripting, Zingtree has developed a simpler pricing formula to help manage agents across multiple systems. And you know what that means?

Scripts 48

Scripts Call Center APIs Analytics 48