Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Build a diverse team. Employees are different, based on their unique work and life experiences. Your team has to know you as a person, not just a supervisor.

Call Center 182

Call Center Management Scripts Coaching 182

Liveops

JUNE 7, 2019

People skills may end up carrying higher premiums. “We We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and back to live call center agents as a result of customer demand for human interaction.”. How, exactly? A world of super agents and robots.

Chatbots 88

Chatbots CRM Call Center Customer Service 88

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

DECEMBER 30, 2021

Market Research Surveys enable businesses to go above and beyond before introducing a new concept into the market. Such efforts amplify the probability of winning amidst fierce competition. So how do you explore the depths of your target market and take your research to the next level? What is a Market Research Survey?

Surveys 78

Surveys Marketing Education Feedback 78

pindrop

OCTOBER 12, 2021

Nearly 60% of consumers surveyed reported that they are more interested in saving, investing, or getting a loan today than they were just one year ago. Interestingly, that number jumped even higher for younger generations, with 74% of Gen Z and Millennials surveyed reporting the same. Meeting Digital Demands.

Banking 52

Banking Contact Center Surveys Call Center 52

Liveops

JUNE 7, 2019

People skills may end up carrying higher premiums. “We We are at an interesting inflection point with customer service: We’ve gone from full automation and the push for chatbots, and back to live call center agents as a result of customer demand for human interaction.”. How, exactly? A world of super agents and robots.

Chatbots 48

Chatbots CRM Call Center Customer Service 48

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

JustCall

MAY 3, 2022

You and your team have a lot to worry about as is. It helps sales teams close more deals and support teams deliver a better customer experience. And when you combine all the hours every team member will spend in the process – that totals to an enormous loss of time and money.).

voip 52

voip Interactive Voice Response Sales CRM 52

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Customers remember negative experiences more than positive ones . Clare Muscutt.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

REVE Chat Blog

MAY 28, 2020

A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome messages act as a great strategy to be a part of the customer journey, understand them more, and provide better understanding of taking the next action to use the product successfully. What is a welcome message?

Feedback 90

Feedback Education Personalization Marketing 90

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. This isn’t merely a theory.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

SaaS 105

SaaS Journey mapping B2B Feedback 105

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

ProProfs Blog

DECEMBER 21, 2020

If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Needless to say, customer retention is the core value for the growth of any business. Reasons why customer churn rate increases. Tweet this.

Surveys 148

Surveys Benchmark Feedback Sales 148

Totango

MARCH 7, 2019

Think of them as your customers—even when they’re heading out the door. That’s the ideal approach when a customer lapses. Today’s customer-centered economy means every customer should feel your product is built around their needs. You don’t have to give up on your customers, though. Why Did They Churn?

Enterprise 76

Enterprise Education Personalization Metrics 76