resources premium customer-satisfaction-score-csat-guide 
Fonolo
JUNE 13, 2023
Today’s customers expect more from customer service. Luckily, when you replace hold time with a call-back, your customer satisfaction ratings go up while improving your operational efficiencies. Obviously, eliminating something the causes dissatisfaction will lead to increased satisfaction.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
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Fonolo
JUNE 22, 2023
Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. The original interactive voice response system (IVR) might be better known to customers as a phone menu. Read on for a crash course! Why Use Visual IVR Instead of IVR?
JustCall
APRIL 28, 2022
There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?
JustCall
APRIL 28, 2022
There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?
Nicereply
AUGUST 20, 2019
Customer success teams do many different things – support, education, experience, etc. – but, really, their core effort is to make sure customers get the most out of your offering. If you think of customers as the building blocks of your business, which they are, then you need to make sure they’re solid.
TechSee
MARCH 4, 2024
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. The models must also be trained, which requires computational resources and expertise. Over-automating can lead to a depersonalized customer experience and potential customer dissatisfaction.
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