SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? I don’t know Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? I don’t know Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

FEBRUARY 25, 2016

As we’ve grown from 5 to 20 to 50 to 100 and beyond, everything we had learned to get us to each point suddenly stopped cutting it. For founders, constant reinvention and relearning is the order of the day. One year you’ll be doing the job of six executives, and in the next you’ll be managing just as many. Reading a lot.

Engineering 36

Engineering Finance Marketing Sales 36

Comm100

FEBRUARY 5, 2018

From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply. But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? Greater consumer power brought forth a new reality for companies. engagement).

CRM 48

CRM Marketing Multichannel Self service 48

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Business size — Do you run a small business or a large enterprise?

CRM 41

CRM Enterprise SaaS Marketing 41