JustCall

APRIL 5, 2022

a call from a VIP customer might go directly to their account manager). VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Voicemail drop. Call recording.

voip 52

voip CRM Interactive Voice Response Sales 52

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Such transparency is key to the culture needed for this collaboration. Find the first post in the series here.

Analytics 53

Analytics Feedback Personalization Accountability 53

CrazyCall

MAY 20, 2019

To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus. Sales Tips #1-10. Sales Tips #11-20. Sales Tips #21-30.

Sales 123

Sales Coaching Scripts Education 123

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. How has it helped you? ”. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM.

Best practices 56

Best practices Chief Customer Officer Customer advocacy SaaS 56

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Such transparency is key to the culture needed for this collaboration. Find the first post in the series here.

Analytics 32

Analytics Feedback Personalization Accountability 32

Vistio

APRIL 2, 2022

We’ll jump right in. So where you started, maybe your first job getting out of college, and then where you got to where you are today? So where you started, maybe your first job getting out of college, and then where you got to where you are today? And then I moved from human resources into more of an operational role.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. What should you do with these tons of how-to’s and recommendations? So let’s get into it. It was a kind of forum accountability expert system. So what’s next?

Sales 61

Sales SaaS Coaching Outbound sales 61

SmartKarrot

DECEMBER 8, 2022

In this blog, we focus on the definition of a client partner, their job role, and their job description. Client partners must be able to work well with other members of the account team and understand how their role fits into the broader context of the account. Handle tricky situations calmly.

Consulting 10

Consulting Consulting Accountability B2B 10

CrazyCall

JULY 4, 2019

The owner of the house gave us a quick tour of the apartment and provided us with useful tips and resources on how to move around the capital of Portugal. She even bought all of us tickets for public transportation in Lisbon that I was wondering how to get! This is how powerful a good customer service is.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66

Comm100

FEBRUARY 7, 2018

Maybe your customer engagement tool traps you in a price creep, a stiff contract, or forces you to purchase add-ons to get the full functionality that you thought was included. Maybe it’s missing some key features or isn’t as user-friendly as you had hoped. Watch Out for Key Differences Between Similar Solutions.

CRM 41

CRM Enterprise Multichannel SaaS 41

Comm100

NOVEMBER 15, 2017

It has since shifted to “first contact resolution,” or even “first conversation resolution,” to encompass how customer service is changing in response to an increasingly internet-based culture (i.e. Measuring first contact resolution can uncover agent training issues, and can help you get the resources you need to succeed.

First call resolution 43

First call resolution Metrics Best practices Customer Service 43

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. This first question gives your interviewee a chance to show off their understanding of the customer service industry. In your opinion, what makes for great customer service?

Average Handle Time 44

Average Handle Time Customer Service Feedback Call Center 44

SmartKarrot

NOVEMBER 2, 2020

The best way to know how to retain customers is to hear it from other business owners who do just the same. The best way to know how to retain customers is to hear it from other business owners who do just the same. Budgets have been compromised and priorities have moved online. What do Experts have to say?

Customer retention 21

Customer retention Consulting Consulting Marketing 21