Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. It’s not for lack of material!

Contact Center 57

Contact Center Call Center APIs Technology 57

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CrazyCall

APRIL 9, 2019

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018.

Contact Center 41

Contact Center Customer centricity Journey mapping Benchmark 41

Comm100

FEBRUARY 7, 2018

Maybe it’s missing some key features or isn’t as user-friendly as you had hoped. Watch Out for Key Differences Between Similar Solutions. It happens to many businesses. At first you feel satisfied, confident in your investment. Hidden Costs Add Up. All-in-One Systems Can Fall Short on Individual Capabilities.

CRM 41

CRM Enterprise Multichannel SaaS 41

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider. First Call Resolution.

Call Center 52

Call Center Metrics Abandon rate Management 52