CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Your greatest advocate is your past customer. In 2016, The Bridge Group expanded their offer with Account Based Revenue services.

Sales 133

Sales Consulting Consulting Coaching 133

ClientSuccess

APRIL 18, 2018

For those just joining our blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients.

Best practices 48

Best practices Accountability SaaS Metrics 48

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. Measuring customer satisfaction requires collecting data and calculating your CSAT.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

Amity

DECEMBER 9, 2016

The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. What if we learned from our most successful customers and used that to speak to our intended audience? Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

SmartKarrot

JULY 31, 2020

As a customer-facing brand in a highly competitive market, what gives you the cutting edge over others? What does it take for the customers to pick you over the competitions? How to ensure customer delight or how to improve customer satisfaction? What is customer delight and why is customer delight important?

Advertising 10

Advertising SaaS Best practices Personalization 10

Totango

AUGUST 18, 2020

The same theory applies to good customer success. That knowledge gives you the power to settle the low-touch vs. high-touch debate in favor of whichever method better leverages your resources toward generating growth for your customer and yourself. Low-Touch Vs. High-Touch: What Is the Difference?

Upselling 64

Upselling B2B Personalization Accountability 64

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

SmartKarrot

JULY 14, 2023

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog.

Enterprise 10

Enterprise Finance Government Management 10

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

CRM 48

CRM Marketing Multichannel Self service 48