CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

CX Global Media

JULY 8, 2019

Conference Coverts to On-demand Learning. Because of our education opportunity, I team up with virtual summit producer Abraham Venismach to create the first online contact center industry conference that converts to an on-demand learning system. How else can you learn and enjoy your back yard at the same time!”.

Contact Center 120

Contact Center Education Coaching B2B 120

SharpenCX

MARCH 17, 2020

A global pandemic is just one way that an unexpected incident can change how we’re required to live and work. These are the times where a call center business continuity plan enters the picture. How will your team respond to an unexpected change? Make Sure you have Up-to-Date Technology. This is your think-ahead strategy.

Call Center 90

Call Center Contact Center Contact center software Technology 90

Integrity Solutions

JULY 2, 2020

Let’s look at how might apply the strengths of each Behavior Style to bolster your sales performance : Be a Doer and Define Your Goals: Doers are decisive, results driven and goal oriented. The challenge is that this is no ordinary downturn. Now more than ever, having an effective plan in place is critical for getting and staying on track.

Sales 124

Sales Personalization Management 124

SharpenCX

MARCH 31, 2020

Most typical weekdays look pretty much the same — get up at 6:20 a.m., Without set routines, daily practices, and resources at arms-length in our offices, even the best of us can get distracted in the comfort of our home. This is kind of a scary thought as a call center manager. I’m a creature of routine.

Call Center 90

Call Center Contact Center Contact center software Accountability 90

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Now that we’ve cleared that up, here are the top takeaways from BIG RYG Virtual. Watch the session: How Stacked Is Your CS Tech Stack?

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

VirtualPBX

MARCH 12, 2020

Want to learn how to create an employee training plan? In today’s blog, we’ll talk about developing a set of goals, creating tasks to engage employees, and iterating to keep everyone up to date, including mentions of our Business Phone System as an important tool in this process. Setting Goals.

outsourcing 89

outsourcing Education Enterprise Marketing 89

Lumoa

AUGUST 23, 2021

Research also shows that 85% of Americans take the time to watch online videos each day. Before we begin, we’d like to acknowledge the reality that COVID-19 is still an active pandemic. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

Talkdesk

MARCH 17, 2020

This is largely due to complex and inflexible tools that are difficult to customize and require IT resources, developers or professional services to build and manage. This is largely due to complex and inflexible tools that are difficult to customize and require IT resources, developers or professional services to build and manage.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

Quality Contact Solutions

DECEMBER 31, 1969

Technology has made it possible for outsourced call centers to leverage a remote workforce both effectively and efficiently outside of traditional offices, which is great! Making the decision to leverage a remote workforce as part of your outsourced call centers strategy isn’t as easy as just “setting up shop”.

outsourcing 56

outsourcing Call Center Sales Telemarketing 56

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. How to connect when titles and hierarchy can get in the waym. RESOURCE RECOMMENDED .

Government 98

Government Employee engagement Management Personalization 98

ProProfs Blog

APRIL 15, 2020

When asked from over 200 employees at our organization, how much time they were spending on email, the most common response was “Every now and then.” This implies that emails take up so much time that people have stopped tracking the exact time spent on it, and also they no longer feel the need to systematize it. Isn’t it surprising?

Management 103

Management Best practices Personalization Feedback 103

Fonolo

MAY 7, 2015

UPDATED FEBRUARY 2020: The call center is an extremely stressful work environment. Simply knowing how to run a call center isn’t enough for success. Not for the weak at heart, only some call center managers have the grace, tenacity, and skills to handle the extreme pressures of the contact center manager’s job.

Call Center 126

Call Center Management Contact Center Coaching 126

JustCall

MARCH 9, 2023

But if your customer service skills are circling down the drain, you will end up losing more customers with every passing day. You could have the best product in the world. Patience, empathy, and problem-solving are some of the good skills to have for customer service. What is Customer Service? Let’s find out.

Customer Service 40

Customer Service Construction Feedback Personalization 40

Kayako

JULY 14, 2016

Many customer support managers can’t wait months for their Human Resources departments to sift through applicants’ resumes, call references, and report their findings. The need for a new staff member is immediate when working with just one less person is a strain on resources and energies. Do your own research online.

Customer Support 48

Customer Support Consulting Consulting Personalization 48

Maru Group

APRIL 8, 2020

I had asked her how busy the day had been and how she was holding up, an attempt to extend some words of compassion from behind my masked face. Grocery stores remain open and have become increasingly vital resources for communities across the nation. Adapting to a New Normal.

Healthcare 52

Healthcare Personalization Customer Experience Customer Service 52

Vistio

APRIL 2, 2022

I just have to ask, do I have your permission to record this call for quality assurance? And then I moved from human resources into more of an operational role. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. Really quick.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Influitive

JUNE 14, 2016

Meet The Advocates. What sets this new era in marketing apart from the “modern” is an earth-rumbling shift away from mass-reach metrics and click-this-to-do/get-that strategies. This approach isn’t about setting an automated campaign in motion and stepping aside while The Machine does its thing. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

SmartKarrot

MAY 3, 2023

Are you tired of dull and unproductive Webex calls? Do you want to add an extra layer of intelligence and efficiency to your virtual meetings? Here is a detailed blog that reveals a secret that will revolutionize the way you conduct your Webex calls! Well, you have landed at the right place!

B2B 10

B2B Accountability Feedback Sales 10

JivoChat

FEBRUARY 22, 2023

If you want to get in on the action, understanding how to outsource ecommerce operations is essential. If you want to get in on the action, understanding how to outsource ecommerce operations is essential. Outsourcing content creation saves companies time and resources. from 2023 to 2030. We’ll tackle all of these one by one.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Verint

JANUARY 30, 2018

And speaking for the B2B technology company I work for and its nearly two-year-old social community, I can testify to the benefits of having our own online community. Customer community experts will tell you that there are three main directions or ways companies take their online communities. Looking back, technology was the easy part.

Analytics 38

Analytics Technical Support B2B Best practices 38

Hodusoft

JUNE 28, 2023

Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips Just imagine how frustrating it would be if you have a room full of customer service representatives in your call center but you have no idea how many of them are speaking with callers and how many of them are available. How does it work?

voip 52

voip Call Center Contact center software call center software 52

SmartKarrot

SEPTEMBER 1, 2022

For many early-stage start-ups, landing their first enterprise client is the holy grail. The contract negotiation is the last of several challenges you must clear up, including introductions, calls, meetings, follow-up emails, and demonstrations. You might feel anxious to finish it and go on with your tasks.

Enterprise 10

Enterprise SaaS B2B Sales 10

RapportBoost

DECEMBER 10, 2018

Tony I would like to start this off by passing it up to you. Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. Learn more and request a demo at talkdesk.com.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

JustCall

OCTOBER 25, 2022

So, how do you really choose the best small business phone system? And how to pin down an ideal cloud phone system that your sales and support team needs? So, let’s quickly brush up on the basics. Set-up and Installation . As for hosted phone systems, the provider will set it up for you.

voip 52

voip Interactive Voice Response Call Logging Analytics 52

JustCall

NOVEMBER 16, 2022

So, if you want to empower your employees, you need to have the right mobile Voice over IP set up in place. Mobile Voice-over-IP (VoIP) refers to the process of using cellular data to make VoIP phone calls. Mobile Voice-over-IP (VoIP) refers to the process of using cellular data to make VoIP phone calls.

voip 52

voip Transportation Technology CRM 52

JustCall

JANUARY 10, 2023

As a call center, you can only achieve that with a future-proof cloud-based business phone system packed with tons of advanced functionalities. Case in point, call volumes, the number of phone lines you will need, and the expected workforce strength. If you have set your eyes on future growth, think about scalability.

voip 52

voip Contact Center Interactive Voice Response Analytics 52

Integrity Solutions

MAY 23, 2023

Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Despite the barriers presented by new digital culture, 82% of prospects say they still accept meetings with salespeople who reach out to them. Why Is Sales Prospecting More Important Than Ever?

Sales 92

Sales Coaching Brand ambassadors B2B 92

VirtualPBX

JANUARY 9, 2020

For all users of our User-Based and Minute-Based Business Phone Plans , you should see a few changes in your online dashboards, including a new Do Not Disturb setting and redesign of the VirtualPBX Dashboard. Keep reading for a quick overview of these changes and how to access the features. Do Not Disturb. Header Menu.

Accountability 90

Accountability Management 90

Nicereply

JUNE 18, 2020

Imagine signing up a customer 10 years ago and still being relevant and valuable to them today. How to use this resource. If you’ve been tasked with increasing customer retention, boosting customer engagement or lowering churn, this post should provide inspiration on how to get started. What is customer retention?

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Callminer

OCTOBER 22, 2019

For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. There are two main reasons for outsourcing, and two types of call centers that can meet those needs.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

JustCall

JUNE 26, 2023

In the competitive world of real estate, where success hinges on building strong relationships and closing deals, effective lead follow-up is a simple but often overlooked strategy to increase your chances of converting leads into net new customers. This is where a real estate follow up system comes into play.

Real estate 52

Real estate Chatbots CRM Metrics 52

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Support extra online training.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Toister Performance Solutions

SEPTEMBER 17, 2019

You don't have the time or resources to quickly create something in-house, so you consider bringing in an external consultant. How do you keep your boss happy without spending too much? I'll back up that claim in just a moment. Tell me if this situation sounds familiar. In fact, I'll admit something to you I probably shouldn't.

Customer Service 60

Customer Service Advertising Consulting Consulting 60

NobelBiz

APRIL 12, 2021

Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer.

voip 52

voip Interactive Voice Response Contact Center Telecommunications 52

SmartKarrot

MAY 3, 2023

Despite this popularity, some businesses are taking their meetings online. That’s why in this blog post, we will explore the top six myths about free conference calls. Implementing video conferencing calls for remote team meetings aligns the team with pursuing productive endeavors.

Enterprise 10

Enterprise SaaS Transportation Personalization 10

aircall

JANUARY 19, 2021

In general, SMBs communicate online and over the phone for the greater part of the day. In general, SMBs communicate online and over the phone for the greater part of the day. Holding conference calls. Calling for help in an emergency. Allows you to handle a larger call volume. The prefix auto means self.

voip 62

voip Interactive Voice Response Sales Government 62