Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Once all viable leads are in the funnel, think about and measure how they’re converting. Watch the full recording here. Every contact center has the capability to add value to their company through customer acquisition. What is it?

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

AWS Machine Learning

APRIL 3, 2024

In this post, we show how to build a contextual text and image search engine for product recommendations using the Amazon Titan Multimodal Embeddings model , available in Amazon Bedrock , with Amazon OpenSearch Serverless. This enhances the overall user experience, helping customers find exactly what they’re looking for.

Engineering 99

Engineering Accountability Education Metrics 99

Nicereply

MAY 16, 2023

In this blog post, we’ll show you how to streamline your process with seven customer onboarding email templates. Using email templates for customer onboarding can help streamline the process and provide your clients with a consistent and positive experience. Are you struggling to onboard customers effectively and efficiently?

Upselling 52

Upselling Feedback Best practices Personalization 52

ChurnZero

NOVEMBER 18, 2021

Hence, how I came to live in a lush garden oasis – or overgrown jungle, depending on who you ask. So, how does this relate to customer education? Because not only are you trying to teach customers a brand-new product, but you’re also teaching them to unlearn their old working habits and behaviors that are engrained in how they operate.

Education 98

Education SaaS Real estate Self service 98

CX Accelerator

SEPTEMBER 16, 2022

After all they have approved a resource and some budget to it. So, how do you know if it’s time to go or time to stand up strong and lead your organizational leaders toward CX buy-in? Something authentic and concrete like “how do you share user research among the teams?” It's easy (and normal) for doubt to creep in.

Consulting 208

Consulting Consulting Finance Customer Experience 208

Liveops

MARCH 11, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? Recently Greg Hanover, CEO of Liveops, joined Tricia Yankovich, SVP of People & Human Resources at Five9, to discuss CX strategies enterprises can leverage this year to maintain success. . Watch the full webinar here. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

ChurnZero

AUGUST 6, 2021

Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. . With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Industry Webinars.

SaaS 98

SaaS Personalization Accountability Education 98

Certified Languages International

DECEMBER 16, 2020

In a webinar presented by the University of Wisconsin Department of Psychiatry , Patricia Watson, PhD, of the National Center for PTSD discussed the importance of the support you provide to remain fluid. If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Read part 1 , part 2 , part 3 , or part 4 now.

Healthcare 98

Healthcare Consulting Consulting Technology 98

CX Accelerator

OCTOBER 21, 2019

We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. It’s one of the many reasons why CX Accelerator exists. Stick with me, though!

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

JivoChat

FEBRUARY 22, 2023

If you want to get in on the action, understanding how to outsource ecommerce operations is essential. If you want to get in on the action, understanding how to outsource ecommerce operations is essential. Outsourcing content creation saves companies time and resources. from 2023 to 2030. We’ll tackle all of these one by one.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Playvox

FEBRUARY 16, 2024

From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX). How Quality Management Processes Have Shifted It could be called the perfect storm for contact centers.

Quality management 75

Quality management Contact Center Management Best practices 75

CX Accelerator

OCTOBER 21, 2019

We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. It’s one of the many reasons why CX Accelerator exists. Stick with me, though!

Customer Experience 182

Customer Experience Journey mapping Education Accountability 182

Enghouse Interactive

SEPTEMBER 20, 2021

Easily Resolve Issues Created by Using Disparate UC and CC Applications. Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Single-Sourced. Always Accessible. Ubiquitous Unified Communications. . Unified Communications. Contact Center Solutions. Here’s Why.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Help Scout

AUGUST 11, 2021

Beyond producing written content, he also has a very active Twitter feed and frequently hosts podcasts. Rather than a blog devoted to its product, ClientSuccess focuses heavily on creating knowledge around the why of customer success rather than the how. Bill Quiseng. Videos and documentation around historical presentations.

Customer Service 82

Customer Service Coaching Education Best practices 82

Certified Languages International

AUGUST 30, 2020

As such, it provides a wealth of resources promoting ongoing education and professional development workshops — all with the focus to better service the LEP community. As such, it provides a wealth of resources promoting ongoing education and professional development workshops — all with the focus to better service the LEP community.

Education 98

Education Healthcare Management Personalization 98

ChurnZero

AUGUST 14, 2020

Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Use these data fields to create segments, trigger alerts, run automated playbooks, send NPS campaigns, manage customer journeys, and calculate ChurnScores. What is a CRM?

CRM 87

CRM Finance Upselling Accountability 87

Totango

FEBRUARY 14, 2022

So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. . Provide early access to a new educational resource or event. Do you know your love language ? The five love languages include: Receiving Gifts. Quality Time. Words of Affirmation. Physical Touch. Acts of Service.

Gamification 84

Gamification Education Enterprise Personalization 84

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Service standards help to establish positive and effective interactions between a customer and a business.

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. This is when they see where it will save them money and/or time and create a greater experience for their customers. 8 Best Strategies for Customer Onboarding at Scale.

Education 52

Education Customer retention Sales B2B 52

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination.

voip 98

voip Telecommunications Contact Center Contact center software 98

Nicereply

MARCH 16, 2022

Emily Russell , Director of Customer Experience at Olark , came from a Customer Support team and, as the market and competitive environment changed, was tasked with creating new services and organizational structures to improve the overall customer experience. Emily: I’ve been at Olark for seven years.

Sales 111

Sales Customer Experience Upselling Self service 111

Toister Performance Solutions

MARCH 26, 2020

Who knows how long this will last? For instance, I've created a "training video club" where we all watch a training video on serving upset customers and then talk about how to apply the lessons. The big question: How can you leverage your strengths to help people in need? We need to dig in for the long haul.

Surveys 83

Surveys Banking Customer Service 83

Education Services Group

JANUARY 25, 2023

Speaker: Joel Passen , CRO and Co-Founder of Sturdy During this session, host Peter Armaly was joined by Joel Passen to discuss practical applications of AI in the Customer Success world, challenges teams seeking to use AI are facing, and what’s on the horizon. Q: Are both Customer Success and Sales paying attention to the AI input?

Finance 52

Finance Sales Morale SaaS 52

Education Services Group

MAY 3, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. GitLab’s David Sakamoto and BigCommerce’s Neal McCoy joined us to share their respective journeys toward developing accurate, predictive customer health scores and actionable tips for how you can do the same. Q&A Recap.

Management 52

Management Marketing Best practices Customer retention 52

ChurnZero

NOVEMBER 18, 2021

Hence, how I came to live in a lush garden oasis—or overgrown jungle, depending on who you ask. So, how does this relate to customer education? Because not only are you trying to teach customers a brand-new product, but you’re also teaching them to unlearn their old working habits that are engrained in how they operate.

Education 52

Education SaaS Real estate Self service 52

Jive

AUGUST 3, 2018

How can your IT department help enable remote work? Creating channels / sub conversations also connects remote workers with fellow employees. For instance, your dog-loving employees can create a channel to share funny videos and photos of their dogs. One essential role for IT is investing in the right communications technology.

Technology 65

Technology voip Entertainment Telecommunications 65

CX Accelerator

OCTOBER 21, 2019

We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. We’re here to help you, by empowering you with the network and the educational resources you need you advance in your career. It’s one of the many reasons why CX Accelerator exists. Stick with me, though!

Customer Experience 140

Customer Experience Journey mapping Education Accountability 140

Liveops

MARCH 15, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? Recently Greg Hanover, CEO of Liveops, joined Tricia Yankovich, SVP of People & Human Resources at Five9, to discuss CX strategies enterprises can leverage this year to maintain success. . Watch the full webinar here. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Four out of ten businesses reported that they had found working from home ‘more effective’.

Wait times 98

Wait times Chatbots Enterprise Technology 98

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. Here are a few takeaways from some of the more successful companies already putting this to practice and how you can apply it to your own business.

Marketing 83

Marketing Education Morale Advertising 83

ChurnZero

JULY 2, 2020

SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. During the webinar, Abby and Robin shared their firsthand experience on building customer-first organizations from the ground up as well as covering: How to structure your teams to better serve the customer.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

ChurnZero

AUGUST 6, 2021

Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Industry Webinars.

SaaS 52

SaaS Personalization Accountability Education 52

Certified Languages International

DECEMBER 16, 2020

In a webinar presented by the University of Wisconsin Department of Psychiatry , Patricia Watson, PhD, of the National Center for PTSD discussed the importance of the support you provide to remain fluid. . If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Read part 1 , part 2 , part 3 , or part 4 now.

Healthcare 52

Healthcare Consulting Consulting Technology 52

ClientSuccess

AUGUST 21, 2019

Create support resources and content. CSMs should work in tandem with product and marketing teams to create compelling, optimized support content and resources for customers. Creating a support library within your platform is also a good idea. Leverage pop-ups and in-product prompts.

SaaS 45

SaaS Best practices Accountability Personalization 45

CustomerSuccessBox

APRIL 3, 2022

You need to have different templates for various tasks and triggers that you create for customers. Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. A section of this job is carried out through email marketing. “What’s next?”

APIs 52

APIs Accountability SaaS Marketing 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Upskill to Up Your Retention Game .

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64