Fonolo

APRIL 9, 2019

Consider integrating your call center phone system with your customer relationship management (CRM) software so that a caller’s account information appears on an agent’s screen when the customer calls. In fact, as we’ve argued before, phone calls are still essential to the success of customer service. Fast Resolution. Ease of Access.

Call Center 122

Call Center First call resolution Interactive Voice Response Contact Center 122

ChurnZero

AUGUST 9, 2019

5 Common Mistakes Customer Success Managers Make When Managing Their Day (And How You Can Avoid Them). Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Mistake #1: Not Planning Out Your Day.

Management 58

Management SaaS Metrics outsourcing 58

Satrix Solutions

AUGUST 26, 2019

More VC firms are embracing the “community” approach and implementing software such as Moblize , Union , and Hivebright , to create platforms where founders and subject matter experts can come together to share best practices, helpful resources, and valuable insights. How a CX Expert Can Strengthen Your VC Platform.

Customer Experience 60

Customer Experience Best practices Customer retention Sales 60

ChurnZero

FEBRUARY 2, 2021

If your work gatherings feel more monotonous than meaningful and you find yourself asking, “Am I reliving the same meeting over and over?” Now, I’m sorry to break it to you, but abducting an adorable rodent and taking it for a joyride won’t break your cycle of ineffective meetings. To which I say, same, Ralph. The Silent Meeting.

Best practices 40

Best practices Construction Morale Feedback 40

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

360Connext

FEBRUARY 12, 2018

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. With options like webinars and online video courses, learners can go at their own pace. So the world is at your fingertips, quite literally, if you care to learn! ” but have no idea HOW to actually do it?

Education 88

Education Healthcare Scripts Customer centricity 88

JivoChat

NOVEMBER 2, 2021

How often do you watch videos on Youtube, Instagram, Twitter, or other platforms? There are several video content marketing strategies, which will depend on the platform you are going to use and what type of video your leads and customers enjoy watching. Why is video content marketing important?

Marketing 52

Marketing Scripts Metrics Sales 52

SmartAction

JUNE 9, 2023

Examples of Conversational AI How does Conversational AI work? Most organizations use them to improve customer experience and reduce human resource costs. Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Today, conversational AI is everywhere.

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

CrazyCall

SEPTEMBER 4, 2018

Steli Efti is also known for his video shorts that cover a vast amount of topics in sales, ranging from cold calling strategies to tips on how to get more referrals. … Social media are not just about little kittens and juicy gossip about movie stars. Social media are a great way to share knowledge and advice with others. Steli Efti.

Sales 129

Sales SaaS CRM B2B 129

LiveChat

APRIL 16, 2019

Let’s take a close look at how drip campaigns can be used to nurture your leads and convert better. Once you create a drip campaign, you no longer have to send each email in your campaign manually – it’s all done automatically with set intervals at scheduled times. How to automate lead nurturing using drip campaigns.

SaaS 31

SaaS Marketing Education Sales 31

Beyond Philosophy

FEBRUARY 17, 2022

I have learned a lot over these past two decades on how to ensure your business is booming, and I thought I would share them here with you. . When you start your own business, you need to work hard. After my co-author and I wrote The Intuitive Customer , we decided to do some webinars on the principles we discussed in the book.

Consulting 221

Consulting Consulting Finance Education 221

ChurnZero

AUGUST 23, 2019

Q&A: Why It’s Time to Build a ‘CS Ops’ Role in Your Organization. . It is becoming vitally important to drive successful outcomes for your customers (i.e. During this session we hit on several key topics including: How to define the ‘CS Ops’ role. How can systems and tools empower your customer teams.

Accountability 40

Accountability Sales CRM Chief Customer Officer 40

JivoChat

FEBRUARY 22, 2023

If you want to get in on the action, understanding how to outsource ecommerce operations is essential. If you want to get in on the action, understanding how to outsource ecommerce operations is essential. Outsourcing content creation saves companies time and resources. from 2023 to 2030. We’ll tackle all of these one by one.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

ChurnZero

DECEMBER 27, 2022

Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM. How to silence imposter syndrome in Customer Success. As a CS executive who has dealt with this phenomenon firsthand, Sharon Winterton, shares three steps to shut down your own inner critic. Is your CS team experiencing panic churn?

Benchmark 90

Benchmark Metrics Accountability Enterprise 90

Playvox

FEBRUARY 16, 2024

One of the most impactful uses is how AI is transforming customer experience (CX). Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey.

Quality management 75

Quality management Contact Center Management Best practices 75

CustomerSuccessBox

NOVEMBER 16, 2021

That’s easier when you are proactive in your approach! As a Customer Success Manager, senior CSM , Head of CS, or CS leader , there must be some complex thoughts or questions that are always on your mind. Some of them are as follows: How to support scaling up the business? How to anticipate most of the customer needs?

Management 52

Management Feedback Upselling B2B 52

JivoChat

AUGUST 9, 2023

It provides reliable services that guarantee your web pages won’t go down and become inaccessible when you most need it, for example during traffic peak times. However, there are more than one hosting option, and it’s up to you to explore their features to decide which one fits your website needs better.

Analytics 75

Analytics Management Accountability Customer Support 75

Help Scout

AUGUST 11, 2021

Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Rather than a blog devoted to its product, ClientSuccess focuses heavily on creating knowledge around the why of customer success rather than the how.

Customer Service 82

Customer Service Coaching Education Best practices 82

JivoChat

MAY 8, 2023

If you want to learn how to sell clothes online, here is good news: it may be simpler than you think. When you have a business plan, use the right tools to put the products available, and know how to promote your brand, it’s possible to quickly start earning and build a successful brand. Which type of clothing?

Analytics 75

Analytics Sales Marketing B2B 75

ChurnZero

SEPTEMBER 16, 2021

Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong. Track and Analyze Your Churn Metrics.

Customer retention 52

Customer retention SaaS Education Feedback 52

Nicereply

MAY 16, 2023

Using email templates for customer onboarding can help streamline the process and provide your clients with a consistent and positive experience. This demonstrates that effective customer onboarding is critical for the success of your business. Are you struggling to onboard customers effectively and efficiently?

Upselling 52

Upselling Feedback Best practices Personalization 52

REVE Chat Blog

NOVEMBER 21, 2019

Customers expect a fantastic experience when they engage with your business. Lead generation is always a hot topic in the marketing world. Lead generation is the process of identifying and targeting potential new customers known as leads with the intention of cultivating their interest in what your business has to offer.

Best practices 77

Best practices B2B Sales Chatbots 77

AWS Machine Learning

DECEMBER 6, 2023

In this post, we discuss a Q&A bot use case that Q4 has implemented, the challenges that numerical and structured datasets presented, and how Q4 concluded that using SQL may be a viable solution. Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. Use case overview Q4 Inc.,

Chatbots 98

Chatbots APIs Engineering CRM 98

ChurnZero

FEBRUARY 15, 2022

A CE program helps your users get the most value out of what you sell by equipping them with the skills, knowledge, and instruction they need to get results. It’s an ongoing process designed to help customers understand your brand, products, and services so they can have a more fruitful relationship with you.

Best practices 52

Best practices Education Analytics Sales 52

ChurnZero

FEBRUARY 15, 2022

A CE program helps your users get the most value out of what you sell by equipping them with the skills, knowledge, and instruction they need to get results. It’s an ongoing process designed to help customers understand your brand, products, and services so they can have a more fruitful relationship with you.

Education 52

Education Best practices Analytics Sales 52

Russel Lolacher

JANUARY 30, 2023

Kevin Oakes Hey, Russ, how are you? So I got to start the question I asked every single one of my guests, which is, what’s your best or worst employee experience? ” Kevin Oakes FULL TRANSCRIPT OF INTERVIEW Russel Lolacher And on the show today we have Kevin Oakes. It’s all based on his research on company culture.

Surveys 105

Surveys Employee engagement Management Education 105

Toister Performance Solutions

JUNE 11, 2019

The idea was to test three things: How many surveys would I be offered? The idea was to test three things: How many surveys would I be offered? The Human Resources Certification Institute sent me a survey on May 24 that closed on May 23. Shop somewhere and you're asked to take a survey. Visit a website and ping!,

Surveys 67

Surveys Advertising Customer Service Customer Experience 67

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Think about all of the transformative purchases your companies made recently.

SaaS 52

SaaS B2B Upselling Metrics 52

CrazyCall

AUGUST 16, 2019

I know you strive to get better, beat the competition and get to that next level in your career. One way to expand your knowledge is to listen to the best sales podcasts. Each of these podcasts will help you get one (huge) step closer to where you see yourself in your career. Ready to level up your sales career?

Sales 115

Sales B2B Coaching Personalization 115

ChurnZero

JUNE 3, 2022

Think about all of the transformative purchases your companies made recently. It lowers your customer’s upfront expenses. From optional to all-important, Customer Success has come a long way in the last decade. And all signs point to continued growth. What makes us so sure of this during these times of considerable ambiguity?

SaaS 52

SaaS B2B Upselling Metrics 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. But in order to bring it up a notch, you need to discover some new resources. Are Your Customer Success Stories Being Heard?

SaaS 80

SaaS Education Customer retention Sales 80

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Education 40

Education Sales Construction Marketing 40

Fonolo

FEBRUARY 13, 2019

Below are four reports that we think are worth your time. The top reasons for disliking the waiting-on-hold process: “Not knowing how much longer you’ll have to wait.” If you want more motivation about how much hold-time angers your customers, check out onholdwith.com. Who wrote it: Contact Babel. Sponsored by Serenova.

Contact Center 57

Contact Center Call Center APIs Technology 57

aircall

JANUARY 19, 2021

A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. . Let’s face it, it’s pretty hard to operate without your phone system. Your business phone system performs so many functions for you, it’s easy to take it for granted. The prefix auto means self.

voip 62

voip Interactive Voice Response Sales Government 62

Nicereply

AUGUST 15, 2019

It’s all about supporting your customers in different areas and helping them achieve their goals. If you achieve customer success with one person, that person is going to influence other people to become your customer and then the cycle moves on. Of course, keep this within your own means. What tools to use? Show them that.

Feedback 49

Feedback Marketing Sales Personalization 49

CrazyCall

OCTOBER 18, 2019

With that in mind, we created a list of the best customer service tools, that will help you to overcome these challenges and obstacles and make you and your customers happy. No matter how funny it sounds, customer service reps are the gatekeepers of your brand. And in case if your company credo is: “We don’t hold anyone.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

LiveChat

AUGUST 29, 2016

But when it comes to cooking the darn thing, only few know how to do it properly. Insolent words, you might say, but I have reasons to think that marketers don’t know how to make a good use of content. So, if you want to know how to create a proper content marketing strategy , I’m here to help. Of course, it’s not true.

Marketing 50

Marketing Real estate Entertainment Education 50