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Strategies for Creating a Recession-Proof Business

Integrity Solutions

While the data doesn’t suggest a major downturn is imminent, and things like strength in the labor market and financial system could fend it off entirely, there are numerous warning signs that have economists cautioning that “the economy faces headwinds.” Ask them how they are going to manage the unexpected future.

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Customer Retention Strategies That Work in Uncertain Times

Totango

Change is one of the few constants in life, especially in business. Enterprises that are able to adapt to change will be able to withstand not only the small fluctuations of everyday operations, but also sudden major disruptions. Strategies for Retaining Customers During Difficult Times. Leverage an early warning system.

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What skills do customer success professionals need in 2024?

ChurnZero

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. As the awareness of CS’s impact grows, so does its ownership of revenue.

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Brand Move Roundup – April 21, 2020

C Space

Keep checking back here for the latest updates on how brands are dealing with coronavirus. Audible , the Amazon -owned spoken-word book platform, is offering free content for children to keep them entertained and educated during the lockdown “For as long as schools are closed, we’re open,” said the company.

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How to Apply Predictive Analytics to Post-COVID Recovery

HireIQ

But how to get there? As contact center leaders plan for the post-pandemic recovery—both short- and long-term—where can they turn for reliable insights for informed decision-making? What impact do the unique circumstances that businesses experienced in 2020 have on the reliability of recent customer data and predictive models?