resources guides security-checklist-managing-security-of-a-remote-contact-center 
JustCall
NOVEMBER 23, 2022
For call centers, a business continuity plan must include steps to accommodate customer calls, manage budget changes, deal with mobility restrictions, and stay afloat in a fluctuating business market. After the onset of the pandemic, all businesses, including call centers, were forced to go remote or shut down for a long period.
Jive
JULY 27, 2018
IT security challenges: the frightening new normal for enterprises. With every headline about the latest data breach, enterprises like yours become more aware of IT security challenges. And yet, according to security and IT professionals, 75 percent of enterprises don’t have a cybersecurity response plan in place.
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JustCall
MAY 17, 2022
VoIP solutions are particularly handy in the present ecosystem where remote working and BYOD models are prevalent. In this guide, we’ll cover how to setup VoIP phone system and how you can ensure a smoother switch from your existing vendor to VoIP. VoIP Installation Checklist: What Things to Take Care of.
JustCall
JANUARY 10, 2023
Consistent and crystal-clear business communication is key when it comes to running a contact center – of any size and industry. As a call center, you can only achieve that with a future-proof cloud-based business phone system packed with tons of advanced functionalities. At-scale Security. Remote Work Friendly.
JustCall
OCTOBER 25, 2022
In this guide, we will answer all these questions – and more. Your small business phone system is the backbone of all your customer communications. So, when it comes to choosing the right solution, it isn’t a decision you should take lightly – especially today when there are so many options available. So, let’s quickly brush up on the basics.
Liveops
DECEMBER 27, 2018
12 customer service resources that CX leaders need to review before 2019. When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Insights Report] CCW Executive Report: Remote Agents.
Liveops
DECEMBER 27, 2018
12 customer service resources that CX leaders need to review before 2019. When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Insights Report] CCW Executive Report: Remote Agents.
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