ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience?

B2C 146

B2C Customer Service B2B Marketing 146

AWS Machine Learning

JUNE 14, 2022

We are excited to announce that you can now add filters to alerts and also edit existing alerts while using Amazon Lookout for Metrics. With this launch, you can add filters to your alerts configuration to only get notifications for anomalies that matter the most to you. Provision resources with AWS CloudFormation.

Metrics 74

Metrics Engineering Management Technology 74

AWS Machine Learning

AUGUST 15, 2022

Amazon Personalize makes configuring promotions simple: first, create a filter that selects the items you want promoted. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). Create a filter for your promotions. Prerequisites.

Personalization 70

Personalization APIs Entertainment Marketing 70

AWS Machine Learning

SEPTEMBER 29, 2022

Amazon SageMaker is a fully managed ML platform in the cloud that equips our enterprise customers with tools and resources to establish cost allocation measures and improve visibility into detailed cost and usage by your teams, business units, products, and more. Use the tags to track and filter for cost allocation reporting.

Enterprise 71

Enterprise APIs Government Accountability 71

AWS Machine Learning

FEBRUARY 1, 2024

In this post, we demonstrate three key transformations; filtering, column renaming, and text extraction from a column on the security findings dataset. Clean up To avoid incurring unintended charges, complete the following steps to clean up your resources: Empty the S3 bucket you used as a source. Log out of SageMaker Canvas.

Technology 85

Technology Accountability Personalization Management 85

AWS Machine Learning

FEBRUARY 14, 2023

In some scenarios, you need the search results to be filtered based on the context of the user making the search. Using this setup, when you sign in using User 1 in Department A, search results will be filtered documents belonging to Department A and vice versa for Department B users.

Chatbots 79

Chatbots APIs Construction Engineering 79

Quadient

SEPTEMBER 7, 2022

There were a few key changes introduced this year, including the separation of a single CCM grid into three grids, along with updated filters. Quadient is proud of our placement on all three grids that feature on the Leaderboard, as well as how well we position with key filters applied.

Journey mapping 52

Journey mapping Management SaaS CRM 52

AWS Machine Learning

APRIL 17, 2023

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Create resources with AWS CloudFormation We use an AWS CloudFormation stack to generate the required infrastructure.

Scripts 64

Scripts Banking Engineering Analytics 64

AWS Machine Learning

MARCH 12, 2024

This allows you to filter out rows that don’t meet a certain minimum threshold of users (for example, if the threshold is set to 10, rows that aggregate fewer than 10 users are filtered out). Clean up It’s a best practice to delete resources that are no longer being used. Choose Next. Review the settings and create the table.

Advertising 97

Advertising Accountability APIs Best practices 97

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Launching this stack creates the following resources: 3 Private subnets. 1 Public subnet. 1 NAT gateway.

APIs 103

APIs Engineering Analytics Scripts 103

FreshGrade

SEPTEMBER 22, 2020

as resources Enable notifications so you know when students submit work and students and parents comment Align standards to your activities Provide audio instructions and tutorials to go with the work Tag and filter for easy organization and reference. SIGN UP FREE.

Education 98

Education Feedback 98

AWS Machine Learning

JUNE 15, 2022

To help users interactively narrow down the list of relevant documents, you can assign metadata at the time of document ingestion to provide filtering and faceting capabilities. We then make search queries using both simple and hierarchical facets, and add filtering to get straight to the documents of interest. Solution overview.

APIs 71

APIs Scripts Technology Engineering 71

CCNG

FEBRUARY 1, 2023

Time is our scarcest resource. LinkedIn and other job recruiting platforms now allow candidates to search for jobs by filtering for hybrid and remote opportunities. SUPPLEMENT CONTACT CENTER RESOURCES WITH GIG WORKERS, BPOS. “The spike in remote & hybrid work is eliminating ~ 200 million weekly commuting hours in the U.S.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

AWS Machine Learning

OCTOBER 26, 2023

With the Amazon Kendra Drupal connector, you can index Drupal content, filter the types of custom content you want to index, and easily search through Drupal content using Amazon Kendra intelligent search. Clean up To avoid incurring future costs, clean up the resources you created as part of this solution.

APIs 95

APIs Accountability Engineering Enterprise 95

ShepHyken

APRIL 5, 2019

Although a big part of what makes chatbots valuable is their ability to free up human resources in the business environment, modern solutions can now collect information more effectively from your target audience. That’s the kind of service that today’s chatbot can offer.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. Filter Comparison: Does it have comparison features to identify differences between different departments, products, countries, or survey sources to find root causes of problems?

Feedback 157

Feedback Analytics Multichannel Surveys 157

JustCall

OCTOBER 4, 2023

Reduced Costs You can also cut down your messaging expenses by leveraging 10DLC numbers and allocating resources where they matter most. Pain-Point #4 – Message Filtering Even with compliance, some messages may still be filtered by carrier spam filters. This can result in a higher rate of false positives.

Interactive Voice Response 52

Interactive Voice Response industry standards Government Marketing 52

AWS Machine Learning

APRIL 24, 2024

You can refer to further explanations in the following resources:** * ARS GEN 10.0/05.01.02. SMEs’ time is a scarce resource in any organization ; reviewing hundreds or thousands of LLM responses and providing feedback requires a significant time investment from SMEs that may not have a clear return on investment.

Engineering 96

Engineering Feedback Construction Analytics 96

AWS Machine Learning

NOVEMBER 27, 2023

Data from social media, reviews, or any user generated contents can also contain toxic and biased contents, and you may need to filter them out using some pre-processing steps. There could also be a lot of low-quality contents or bot-generated texts, which can be filtered out using accompanying metadata (e.g.,

Engineering 73

Engineering APIs Big data Accountability 73

JustCall

OCTOBER 4, 2023

This change poses a critical question for super small businesses operating on limited resources: Is 10DLC a necessary tool for growth? Crafted with precision, 10DLC assists wireless carriers in filtering genuine traffic, thereby reducing spam texts for users. and Canada. The Advent of 10DLC: Where Did It Come from?

Wireless 52

Wireless Feedback Banking Marketing 52

Mindtouch

JULY 29, 2019

We will also be providing additional resources to help you make the most of all the improvements coming your way. This report can also be filtered by date range and contribution type and visualizes the data so you easily see how users compare. Filter the User Comparison report by: Multiple users to create a personalized leaderboard.

Analytics 94

Analytics Metrics Management Coaching 94

AWS Machine Learning

DECEMBER 1, 2022

Shared spaces in SageMaker Studio automatically tag resources, such as Training jobs, Processing jobs, Experiments, Pipelines, and Model Registry entries created within the scope of a workspace with their respective sagemaker:space-arn. Solution overview.

Engineering 67

Engineering Personalization Management 67

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. For instance, you can extract or filter specific dates or timestamps from the data that are not relevant.

Metrics 90

Metrics Analytics APIs Big data 90

AWS Machine Learning

SEPTEMBER 19, 2023

cuDF is used for loading, joining, aggregating, filtering, and otherwise manipulating data, in a pandas -like API that accelerates the work on dataframes, using CUDA for significantly faster performance than pandas.

APIs 116

APIs Accountability Engineering Technology 116

AWS Machine Learning

JANUARY 30, 2023

Solution overview Water is a natural resource and very critical to industry, agriculture, households, and our lives. There is not enough rainfall or water storage mechanisms (lakes, reservoirs), or water filtering is insufficient. Prerequisites Before getting started, we set up our resources. A filter is a key-value pair.

APIs 65

APIs Management Enterprise Analytics 65

AWS Machine Learning

MARCH 25, 2024

IAM roles can supply temporary permissions that applications can use when they make requests to AWS resources. In Amazon Transcribe, tags can be added to transcription jobs, custom vocabularies, custom vocabulary filters, and custom language models. Best Practice 5 – Use tag-based access control. Best Practice 7 – Enable AWS Config.

Best practices 79

Best practices APIs Transportation Personalization 79

AWS Machine Learning

APRIL 12, 2023

By adding user tokens for secure search, performing access-based filtered searches in Amazon Kendra is simplified and secured. You can securely pass user access information in the query payload instead of using attribute filters to accomplish this. To delete the Secrets Manager secret, refer to Delete an AWS Secrets Manager secret.

Enterprise 88

Enterprise APIs Engineering Management 88

FreshGrade

OCTOBER 26, 2020

Create posts ahead of time and schedule them to be published each morning Add custom labels to activities so students can tag where they need help—then use filters to easily find them Provide audio instructions and tutorials with activities. shouldn’t be online and available at all times. Group sizes should vary. SIGN UP FREE.

Best practices 98

Best practices Feedback Marketing 98

FreshGrade

OCTOBER 26, 2020

Create posts ahead of time and schedule them to be published each morning Add custom labels to activities so students can tag where they need help—then use filters to easily find them Provide audio instructions and tutorials with activities. shouldn’t be online and available at all times. G roup sizes should vary. SIGN UP FREE.

Best practices 98

Best practices Feedback Marketing 98

CSM Magazine

OCTOBER 26, 2020

One such company is Big Berkey Filters. Today, with the unsafe disposal of pharmaceuticals, pesticides, waste, BPA, and other harmful contaminants , having a water filter that can give you peace of mind is essential. The first resource to go to is the Berkey Water Filter website. The Value of Customer Service.

Customer Service 52

Customer Service Customer centricity Marketing Personalization 52

AWS Machine Learning

NOVEMBER 29, 2023

Not all data contributes equally to the learning process during model training: a significant proportion of the computational resources may be spent on processing simple examples that don’t contribute substantially to the model’s overall accuracy. However, there is less focus today on the efficiency of the training data itself.

Engineering 82

Engineering Construction Scripts Enterprise 82

AWS Machine Learning

MARCH 28, 2024

Domain data filters – Because the ultimate goal is to curate domain corpus, you might need apply additional steps to filter out samples that irrelevant to the target domain. This reduces useless corpus for continual pre-training and reduces training cost.

Finance 94

Finance Metrics Banking Engineering 94

FreshGrade

OCTOBER 1, 2020

as resources Enable notifications so you know when students submit work and students and parents comment Align standards to your activities Provide audio instructions and tutorials to go with the work Tag and filter for easy organization and reference. SIGN UP FREE.

Education 52

Education Feedback 52

delighted

NOVEMBER 10, 2021

Simply select “Locale” under the filters on the left-hand side of the Dashboard analyze data by language, and create Trends using those filters for quick-access reporting. This resource has some illustrative examples for Chinese and Spanish. Segmenting survey results by language. Accessing the Translations feature in the app.

Surveys 86

Surveys Feedback Benchmark Metrics 86

Hello Customer

APRIL 2, 2020

In the excel file, you can add peoples name, email and language (all mandatory) and add some relevant metadata, like their team, manager or current work situation to filter results later on. If you, later on, map it to your employee touchpoint, you'll be able to view and filter scores on your different teams and departments.

Employee engagement 94

Employee engagement APIs Surveys Feedback 94

AWS Machine Learning

AUGUST 22, 2022

You can index Alfresco content, filter the types of content you want to index, and easily search your data in Alfresco with Amazon Kendra intelligent search and its Alfresco OnPrem connector. The ACL information is used for user context filtering, where search results for a query are filtered by what a user has authorized access to.

Enterprise 70

Enterprise APIs Accountability Management 70

CSM Magazine

OCTOBER 2, 2023

Depending on their job, individual users get a filtered view of the system so they only see what they need to see and this applies to the Walkthrough Guides as well. The guides pop-up on the same window, so users do not have to flip between the guides and screen they are viewing at the time.

Finance 59

Finance CRM Enterprise Technology 59