resources ebooks making-the-move-to-omnichannel 
Peter Lavers
NOVEMBER 16, 2017
This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Which brings us to what marketers are now talking about – the omnichannel customer experience. So, is omnichannel just well-connected multi channel?
SharpenCX
JUNE 30, 2021
Why wouldn’t a customer find a company that makes buying and learning a product or service quick, easy, and accessible? But, a friendly and competent customer service rep on the other end of the line can make or break a customer relationship. Good customer service makes a big difference. I just needed one item. What a scam!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
NOVEMBER 18, 2021
Those with cloud contact center solutions were able to make the transition quickly. You plug into existing resources, only pay for what you consume, and you don’t need a power plant in your yard. Businesses move to the cloud for many reasons. The pandemic permanently changed the contact center landscape. Business Agility.
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Provide a Unified Agent Desktop.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees).
Netomi
APRIL 19, 2022
When it comes to customer support in the industry, many gaming companies don’t think they have the adequate bandwidth or resources to provide continual player support , which encourages gamers to turn to other members of their online community (via comment boards, social media forums or Reddit) to troubleshoot their problems.
SharpenCX
JANUARY 26, 2021
It’s a new term coined by consumer shipping companies to explain the absolute mess of packages they had to deliver in 2020. In fact, we’re still living through Shipageddon. Shipping companies had their capacities put to the test in 2020, to say the very least. Apparently, I wasn’t the only one to seek comfort in online shopping.
Expert insights. Personalized for you.
183 
Let's personalize your content