resources ebooks everything-you-need-to-know-about-call-center-service-level 
Noble Systems
JULY 24, 2020
With a changing economy, high unemployment, increasing competition and consolidation, massive regulatory burden, and evolving legal requirements, the collections call center industry is reacting by embracing new approaches and new technologies to improve efficiencies, boost recovery rates, and beat the competition.
Help Scout
AUGUST 11, 2021
One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Motivational quotes on customer service. A Twitter feed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.
SharpenCX
FEBRUARY 10, 2021
About 66% of customers faced problems with the products or services they purchased in 2020. As customers grow restless to get the customer journey they expect, how can you help solve their growing list of grievances? It’s time to turn to the brain of the operation: your customer service data. What’s more?
NobelBiz
FEBRUARY 22, 2023
Call Centers must then choose between PBX and cloud telephony implementation. In this article, we discuss the topic of cloud telephony vs. PBX as well as the right telco solution for your call center. What exactly is a call center PBX? The term “cloud” is frequently used to characterize service delivery.
Babelforce
FEBRUARY 4, 2021
She nods again and asks: ‘ Did you call their customer support line?’. Call them?’ And that’s why you need self-service. Among millennial consumers, as many as 70% favour self service. In this post: The business benefits of self-service options Do consumers want self-service options?
NobelBiz
FEBRUARY 22, 2023
A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. And here are the telltales.
Expert insights. Personalized for you.
87 
Let's personalize your content