resources connect customer-communications-a-toolkit-for-business-growth 
Totango
MAY 8, 2020
A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that are affecting your churn rate, including your customers’ needs and whether they are being met. Analyzing churn data related to when and why customers leave can reveal common motivators.
Totango
MAY 29, 2020
The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead. Become a Leader to Your Customers. Maintain Communication.
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GetFeedback
AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). The score is solid. out of 100.
Totango
MAY 11, 2021
Stakeholder engagement and management is critical for customer retention. Match communication strategies to stakeholder roles. Identify stakeholder preferred communication channels. Personalize automated communication. Human resource managers. Customer service managers. Analyze key stakeholder motivation.
Callminer
OCTOBER 3, 2019
Empathy, exceptional listening skills (and a willingness to listen to the customer ) are also important traits for call center reps to possess. Empathy, exceptional listening skills (and a willingness to listen to the customer ) are also important traits for call center reps to possess. Excellent verbal communication skills.
AWS Machine Learning
SEPTEMBER 19, 2023
Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit.
ClientSuccess
SEPTEMBER 30, 2020
What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. Learn more about the customer journey in this toolkit. . Build Your CAB with the Right Mix of Customers.
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