Jive

AUGUST 16, 2018

The 2017 Content Preferences Survey Report reported that 78% of buyers have used a case study for a B2B purchasing decision. Whether you’re a large or small B2B company, that means that most of your prospective customers will check out your case studies. A case study tells a story. Plot driven questions.

B2B 74

B2B Telemarketing Marketing Surveys 74

NobelBiz

JANUARY 30, 2024

This challenge, often arises during peak periods or due to technological shortcomings. Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 104

Call Center Interactive Voice Response Telecommunications Contact Center 104

Totango

AUGUST 21, 2020

Customer success takes a proactive approach that involves utilizing customer data to address potential problems and needs before they arise. To manage it successfully, however, requires certain resources—namely, a strategy for success, a team of employees, and a CS solution to keep it all organized and running smoothly.

Enterprise 78

Enterprise Customer centricity Accountability Customer advocacy 78

CafeX

FEBRUARY 17, 2022

In this case study Key lessons from deploying CafeX at the Financial Network 1. Overview A major financial network provides a suite of business solutions to independent financial advisors. The Solution CafeX provides organizations with a single solution to manage the entire incident lifecycle.

Consulting 62

Consulting Consulting Management Marketing 62

CafeX

FEBRUARY 17, 2022

In this case study. A major financial network provides a suite of business solutions to independent financial advisors. Prior to using Challo, the company saw the following issues arise during preparation simulations: Decision makers could not quickly access key data because information was siloed across multiple systems.

Management 62

Management Consulting Consulting Marketing 62

3CLogic

AUGUST 4, 2022

While it might seem as though business needs and customer preferences are at odds with one another, that doesn’t have to be the case. “If By leveraging a low-code solution to start building voice workflows that are integrated with your primary system of record, you can achieve both objectives. Why is this happening?

Interactive Voice Response 52

Interactive Voice Response call center solutions Call flow Call Center 52

Callminer

DECEMBER 17, 2019

In fact, these centers vary in form and focus, depending on a given company’s objectives and use case. Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Here are a few common needs that are met by a dedicated call center: Time Conservation.

Call Center 207

Call Center outsourcing Contact Center Finance 207

ProProfs Blog

OCTOBER 12, 2018

According to a study by Bureau of Labor Statistics , only 4% startups make it to the second year, 3% to the third year; 9% crawl upto fourth year and only 3% cross their wooden year (fifth anniversary). According to a study by The Wall Street Journal , 75% of venture-backed startups fail. First 100 customers. But, is it so?

Enterprise 141

Enterprise CRM Customer Support Marketing 141

Global Response

JANUARY 9, 2023

Save time and money Outsourcing is a great way to save time and money for your internal resources without sacrificing on quality. Outsourcing makes scaling customer service effortless, due to the large volume of workers available in nearshore and offshore locations and the high resources of large-scale customer service and call centers.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. If these resources solved the customer’s problem, the tool allows the customer to close the ticket themselves.

Call Center 561

Call Center Metrics Contact Center Wait times 561

JustCall

NOVEMBER 23, 2022

Studies say that 75% of small businesses have no backup plan for disasters, which can be critical to the company. Hence, decide where and how you want to continue operations in case of a mishap. In the event of a disaster, these employees must have access to the right tools and resources to continue their jobs.

Call Center 52

Call Center Management Contact Center Marketing 52

CustomerSuccessBox

DECEMBER 31, 2021

Several research studies have shown that these services help drive the other primary spokes of customer success like retention, and expansion. A professional service provider offers a guaranteed solution to the specific problem of the customer. Providing solutions to common customer requests.

B2B 52

B2B SaaS Consulting Consulting 52

Totango

JULY 24, 2020

The goal is to help your customers realize their full potential by giving them the right solutions and guidance to succeed. You generate additional resources by proactively providing your customers with additional value. The opportunity for expansion can arise at any time throughout the customer journey.

B2B 62

B2B Enterprise Best practices Upselling 62

CustomerSuccessBox

NOVEMBER 16, 2021

However, you can utilize this concept to help your customer-facing team find out solutions to their problems. This arises curiosity among the target audience. For existing customers, the knowledge shared could be a solution for their pain point. Resources- Blogs, Podcasts, Case studies, etc. Final thoughts.

Management 52

Management Feedback Upselling B2B 52

ProProfs Blog

MAY 1, 2020

These studies and stats validate the importance of training your customer service team in the right direction to ensure complete customer delight. They weren’t prompt like their competitors to adopt customer service products like: Live chat software to provide a prompt and immediate solution to customers. Study sessions and lots more.

Customer Service 128

Customer Service Customer Support Education Feedback 128

Fonolo

JANUARY 14, 2020

We specifically like his wrap-up of customer service blog posts that he curates from a variety of resources and publishes weekly. Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals. Top Pick: The one-sentence business case for customer experience.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Enghouse Interactive

JULY 7, 2020

Teams complements the contact center resources to help agents provide better levels of service to their customers. At the same time, a contact center chatbot can “listen in” to the call to monitor how the call is progressing and provide appropriate agent guidance regarding additional customer service solutions.

Self service 52

Self service Contact Center CRM Quality management 52

Fonolo

MARCH 7, 2023

Most call center agents will tell you that the same questions and pain points arise time and time again from different customers. Companies can also look at key search terms related to customer pain points to see which problems are arising most often. It will also help decrease the customer wait time and improve customer satisfaction.

Self service 87

Self service Call Center Interactive Voice Response Chatbots 87

C3Centricity

JANUARY 21, 2019

The best studies come from a thorough situation analysis which should include a complete review of all current knowledge and past research findings. The best MR studies come from a thorough situation analysis which should include a complete review of all current knowledge & past research findings.

Marketing 83

Marketing Metrics Surveys Management 83

Fonolo

FEBRUARY 9, 2023

In other places, you might read that the 80/20 principle came from an AT&T study conducted some 30 years ago, that found that callers tended to hang up after 20 seconds in the queue. If you have multiple skill groups in your call center, another issue arises. But clearly that’s a spurious connection.

Service level 142

Service level Call Center Abandon rate Metrics 142

ProProfs Blog

JANUARY 7, 2020

So, what is the most natural solution to ensure that your relationship with your customers becomes better? . Let’s take a closer look at the solutions that can help you get your customer service standards up in the process. . If you do not have a solution right away, then admit it to the customer right away.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

aircall

FEBRUARY 21, 2018

The solution, however, is simple. Support representatives are contacted because self-help resources, website content, or message boards have all come up short. A 2004 study found a correlation between employee conscientiousness (i.e. When heated situations arise, have an action plan to cools things down.

Customer Service 91

Customer Service Scripts Customer emotions Personalization 91

aircall

FEBRUARY 21, 2018

The solution, however, is simple. Support representatives are contacted because self-help resources, website content, or message boards have all come up short. A 2004 study found a correlation between employee conscientiousness (i.e. When heated situations arise, have an action plan to cools things down.

Customer Service 91

Customer Service Scripts Customer emotions Personalization 91

Serenova

AUGUST 11, 2020

A 2018 research study found that customers will pay up to 16% more for products and services they deem to provide a superior customer experience. A 2019 study found estimated it costs $5,000 – $7,000 to hire and train a new agent. This will keep the team sharp and able to troubleshoot new issues as they arise.

Call Center 98

Call Center Contact Center Chatbots Quality management 98

JustCall

OCTOBER 6, 2022

They will have to go through the painstaking and expensive process of finding new customers, thus losing resources. s the solution to the problem? The State Of The Connected Customer study (fourth edition) suggests that 89% will buy again from the business that served them better.

Customer Service 52

Customer Service Feedback Personalization Technology 52

CustomerSuccessBox

MARCH 28, 2022

It’s this fact that the Pareto principle in business has a huge impact, get’s us to dig deeper into our use case. In our case, it’s those customers in the segment who are willing to pay the price of the product that is higher than the actual. Nonetheless, there are no operations where there arises no issues or doubts in mind.

Upselling 52

Upselling Sales Management 52

BlueOcean

APRIL 15, 2019

In some cases, the regular array of tools and resources aren’t enough, and more strategic solutions are required to satisfy frustrated customers. The stakes were too high for this standard solution to be completely effective. We actively recruit for people who self-identify as able to create positive energy in others.

Customer Care 75

Customer Care Coaching outsourcing Contact Center 75

NobelBiz

JUNE 26, 2023

This is why the last crucial component that needs to be considered and optimized is the human resource department. Ultimate Coverage: The NobelBiz Voice Carrier Network is probably one of the most advanced solutions on the market, offering worldwide coverage with built-in redundant servers guaranteeing a 99.99% uptime across the board.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Fonolo

MAY 3, 2023

Case studies suggest that 35% is a reasonable benchmark for the “Abandon Rate Reduction Factor.” Either way, both solutions are less expensive than having to acquire new customers! And that’s a good thing because studies show that the average consumer expects to be able to reach a company across at least 10 different channels !

Abandon rate 75

Abandon rate Contact Center Abandon Call Call Center 75

TechSee

OCTOBER 22, 2019

They’re already armed with a wealth of data about the actions customers have or haven’t taken along their journeys and the issues that are likely to arise in the near future. This increases effort on the part of the customer and puts a serious strain on resources for the contact center. Take billing. Deploy effective technology.

Contact Center 84

Contact Center Average Handle Time Metrics Self service 84

Spearline

JUNE 5, 2019

Case study: Aircall - proactively detecting issues before a customer is impacted. Aircall , providers of an intuitive, powerful, cloud-based business phone system and call centre software solution trusted by over 5,000 companies worldwide, was in a reactive state when facing customer issues. Tell me more!

Telecommunications 40

Telecommunications Call flow Enterprise Service level 40

CustomerSuccessBox

MAY 17, 2021

They arise because we rely on others to tell us about the world, and rarely do we question what we hear. But automating every step is not the solution for scaling retention using customer success. The simple solution is to automate all mundane tasks by continuously monitoring the impact of automation. Not analyzing past churn.

Customer retention 52

Customer retention SaaS Accountability 52

ClearAction

NOVEMBER 16, 2023

When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. Despite this significant investment of energy and resources, VoC today might be rated between 3-6 on a 10-point scale for each of the 3 maturity criteria listed above. So, what does it mean? issue prevention).

B2B 62

B2B Feedback B2C Enterprise 62

Fonolo

APRIL 17, 2019

In our case, without any warning, 24 Max aircrafts were removed from our fleet and the 9,000 to 12,000 people we normally carried on the Max suddenly had to be re-accommodated,” they add. The IATA 2018 survey finds that passengers still want “a human touch when delays and disruptions arise.” Successful case studies.

Airlines 78

Airlines Transportation Contact Center Self service 78

JustCall

APRIL 5, 2023

Here’s a detailed study so you can make an informed decision. Pricing Comparison Budget is one of the primary concerns for businesses choosing a long-term solution that meets their requirements. As such, we will compare the pricing of both solutions so that you can find the option that fits the bill.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

aircall

FEBRUARY 21, 2018

The solution, however, is simple. Support representatives are contacted because self-help resources, website content, or message boards have all come up short. A 2004 study found a correlation between employee conscientiousness (i.e. When heated situations arise, have an action plan to cools things down.

Customer Service 48

Customer Service Scripts Customer emotions Personalization 48

Serenova

AUGUST 11, 2020

A 2018 research study found that customers will pay up to 16% more for products and services they deem to provide a superior customer experience. A 2019 study found estimated it costs $5,000 – $7,000 to hire and train a new agent. This will keep the team sharp and able to troubleshoot new issues as they arise.

Call Center 52

Call Center Contact Center Chatbots Quality management 52