Real Blue Sky

AUGUST 9, 2022

We have covered everything from tools , onboarding , to training. At Real Blue Sky, we know Customers Stay When Employees Come First. The last topic (and probably the most important) we are exploring in our series is company culture. This could not be truer in your contact center, where workplace culture is mirrored back to your customers.

Contact Center 52

Contact Center Feedback Employee engagement Morale 52

ChurnZero

JUNE 12, 2020

When we represent our organizations, we want to generate more revenue with fewer resources,” explains Smartsheet in their article on calculating productivity. This is a guest post by Jason Conrad, Advisory Board Member of Customer Imperative. They focus on how to get things done faster, better, and more efficiently.

SaaS 80

SaaS Metrics Customer retention Analytics 80

ChurnZero

APRIL 1, 2022

Have you ever achieved the career growth you’ve always longed for, only to be attacked by an inner critic who says you’re not capable and it’s only a matter of time until you’re found out? Sharon learned that her company, which she’d been with for nearly 20 years, had plans to establish a Customer Success function within its commercial organization.

Journey mapping 98

Journey mapping Coaching Morale Feedback 98

ChurnZero

JULY 9, 2021

In this article, we’ll cover: What’s an Ideal Customer Profile? Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. But where do you draw the line on customer fit? When is it OK to push your selling boundaries? What’s an Ideal Customer Profile?

Journey mapping 75

Journey mapping Sales Marketing Metrics 75

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Maximize Your Resources. The data is an indicator, not an end. Turn Data into Actions.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Russel Lolacher

JANUARY 4, 2021

How would you describe an environment that best enables public sector productivity and collaboration? Leaders can come from anywhere and should be allowed to with new processes, new goals, new ideas and new inspiration. How do you prepare your organization’s culture to fully embrace digital transformation? That’s a bubble.

Government 83

Government Surveys Coaching Personalization 83

JustCall

MARCH 22, 2022

In this article, we will look at some of the industry tools, best practices, sales techniques, and much more to accelerate your sales team’s success. In this article, we will look at some of the industry tools, best practices, sales techniques, and much more to accelerate your sales team’s success.

Coaching 52

Coaching Sales Scripts Construction 52

ChurnZero

MAY 1, 2020

reallocate resources in unexpected ways…. …defend every cost down to the dollar…. generate results with significantly less. But constraints are not a reason to abandon ship. As McKinsey states , this crisis is a “major turning point and a competitive situation.” Creativity comes from constraints. Cut the fluff. “If Decluttering. Tidying up.

Chief Customer Officer 53

Chief Customer Officer Construction Accountability Customer retention 53

SmartKarrot

APRIL 4, 2022

Further, it is the leader’s duty, i.e., the CEO, to follow practices that reflect customer-centric behaviors at each phase and step. But what makes for a truly customer-centric leader? What are the traits that CEOs must have to become customer-centric leaders? The next key trait would be to understand customer needs.

Customer centricity 10

Customer centricity Benchmark Marketing Best practices 10

Nicereply

DECEMBER 3, 2019

With these two incredibly different approaches in mind, here’s the challenge this article will answer: How can you become an expert in customer service in just thirty days? It may feel like you’re drinking from a fire hose of metrics or drowning in talk about soft skills. Remember, this is only temporary. This concept took the world by storm.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

ChurnZero

APRIL 10, 2020

In this article, we’re going to focus on the latter and how to nail it. We’ll refer to this function/role as “Implementation” in this article. . Implementation and Customer Success typically operate under different organizational structures, although they may report to the same executive leader or belong to the same broader function.

Journey mapping 61

Journey mapping Accountability Sales Analytics 61

Russel Lolacher

MAY 30, 2022

In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. Why you need to know who you are to be a good leader. Finding value-driven leaders.

Airlines 52

Airlines Employee engagement Finance Personalization 52

Russel Lolacher

JANUARY 2, 2023

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . Unmarketing. The UnPodcast. Unmarketing on Twitter.

Personalization 52

Personalization Employee engagement Management Banking 52

Andrew Mcfarland

SEPTEMBER 24, 2022

This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. You must be able to inspire others to do their best and to care about the outcome. The first one is leadership.

Management 62

Management Morale Accountability Education 62

Andrew Mcfarland

SEPTEMBER 25, 2022

This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. You must be able to inspire others to do their best and to care about the outcome. Soft skills. Soft skills. The first one is leadership.

Management 62

Management Morale Accountability Education 62

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? Selling has become increasingly competitive. What is Sales Prospecting?

Sales 92

Sales Coaching Brand ambassadors B2B 92

Vistio

OCTOBER 27, 2021

Networking with other industry experts, leaders, colleagues, to absorb whatever I can. Hui Wu-Curtis is a CX enthusiast and strategist who specializes in all aspects of contact centers. Hui is currently the COO and Co-Founder of SupportU, a BPO company focused on providing employment opportunities to underserved and untapped populations.

Call Center 52

Call Center Contact Center Best practices Education 52

CrazyCall

MAY 17, 2019

By choosing to invest the time and money up front to acquire the best candidates for your new team and then continuing to give them all of the necessary tools they need to be successful, the payoff will be worthwhile in the end. Seems simple, right? Is that it on how to build a sales team? Table of content: When do you need a sales team?

Sales 48

Sales Management Feedback Accountability 48

SmartKarrot

JULY 21, 2020

Read on the following article and get answered. Before I begin to delve into the subject line, ‘How to become a customer success manager’, I am going to share with you some statistics. The companies that prioritize the customer experience can generate up to 60% higher profits than those of their competitions. In that case, fret no more.

Management 11

Management SaaS Finance Upselling 11