Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Metrics APIs 106

CSM Magazine

FEBRUARY 14, 2024

In the always-changing world of sun power, good marketing plans need a lot of knowledge from data and they need to use this information well. As the sun power business grows, using call analysis has become a key way for firms trying to improve their marketing efforts. Thus, they can use resources better.

Analytics 52

Analytics Marketing Advertising Sales 52

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Publicly held companies that deliver the best customer service and/or are more convenient outperform the stock market, often by a significant margin. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic.

Customer Service 161

Customer Service Customer centricity B2C Government 161

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. My Comment: Let’s start this week’s TOP FIVE roundup with an important topic that I’ve written on many times in the past, and that is how to handle customer complaints. Here are my top five picks from last week. Guess what?

Customer Service 196

Customer Service Customer retention Marketing Sales 196

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Upselling 97

Upselling Metrics SaaS Sales 97

Beyond Philosophy

JANUARY 13, 2022

This topic came up on a recent podcast. ” In it, we introduce the idea that complex customer relationships take a toll on your organization in the form of resources and employee experience. However, it shouldn’t be a quick decision, nor should it happen in an email or text. So, How Do You Decide to Fire a Customer?

Accountability 195

Accountability Consulting Consulting Sales 195

JivoChat

FEBRUARY 13, 2023

Despite the growth of other alternatives to sending messages online, like WhatsApp, email continues to be used, and it’s possible to create high-performance marketing campaigns through it. That’s where the email marketing courses get in. Check out the article to discover how you can master email marketing techniques.

Marketing 75

Marketing B2B B2C Chatbots 75

JivoChat

JUNE 27, 2022

The Complete Business Plan course will teach you how to create a business plan from scratch with complete information about the product or service, customer profile, competition analysis, sales and marketing strategies, and financial forecast. . Main topics: General business plan inputs questions and analysis. Main topics: .

Marketing 75

Marketing Sales Management 75

Beyond Philosophy

NOVEMBER 27, 2017

Marketing & Brand. Most companies do not devote the same resources to customer interaction. Same goes for company communications; any newsletter or regular communiqué should devote a lot of content toward customer-issues and related topics. They include: People. Customer Strategy. Measurement. Channel Approach. Expectations.

Customer centricity 400

Customer centricity Consulting Consulting Customer Experience 400

Beyond Philosophy

JANUARY 2, 2019

If this continues, I am sure the investment in resources and money dedicated to the effort will stop—and rightly so. Contrast this outcome with our clients’ that dedicate resources to improving Customer Experience. It is not new software or a refreshed marketing campaign that enhances Customer Experience. So, what is happening?

Customer Experience 390

Customer Experience Consulting Consulting Education 390

VirtualPBX

APRIL 22, 2021

We want to share some important remote work resources with you. Some of Our Favorite 3rd-Party Resources. The use of this resource spans the entire company. Our marketing team has managed this e-book through a Google Doc. Our sales team uses Google Sheets to manage parts of customer journeys.

Construction 97

Construction Morale Marketing Management 97

ShepHyken

NOVEMBER 28, 2016

Each week I read a number of customer service articles from various online resources. Here are five ways AI is changing the customer experience: My Comment: Artificial Intelligence (AI) is one of the hot topics of the day. Here are my top five picks from last week. How to Put People in the Right Mood by Kevin Daum. by Judy Mottl.

Customer Service 276

Customer Service Sales Customer Experience Personalization 276

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. Dishman notes that a common mistake people make is having a “set-it-and-forget-it” mentality around health scores.

Enterprise 103

Enterprise Best practices Marketing Sales 103

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. I hold nothing back.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 83

Analytics Feedback Metrics Surveys 83

JustCall

DECEMBER 7, 2022

Does your sales team have something they can follow or look up to for guidance? Without a master plan, your sales team members might be presenting pitches in the dark. For the same reason, a company needs a sales playbook. A sales playbook can be the guiding star for the existing sales team and newly-joined SDRs.

Sales 52

Sales Best practices Management Marketing 52

Voiptime

JANUARY 2, 2023

We are not now discussing any social or other functions of a business, because it doesn’t relate to the topic of this article - the fact remains that the main goal for every sales organization is to do as many sales as possible. So, there are numerous questions to answer in this case - what are sales key metrics?

Metrics 40

Metrics Sales Advertising SaaS 40

Fonolo

APRIL 1, 2021

Customer experience (CX) continues to be a hot topic in the contact center world. AI is another big topic — specifically, how new technology in this space can help contact centers create a seamless customer support journey. “I Explore Contact Center Trends for 2021. Watch the full video on YouTube ?. Jeremy Watkin. “If Peter Ryan.

Customer Experience 142

Customer Experience Contact Center Consulting Consulting 142

Fonolo

JANUARY 14, 2020

We specifically like his wrap-up of customer service blog posts that he curates from a variety of resources and publishes weekly. Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals. Top Pick: Creating a winning customer-centric marketing strategy.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

JivoChat

JUNE 7, 2022

When the subject is software for business management, the german company SAP has become one of the most famous in the world for its Enterprise Resource Planning (ERP) software. It’s an opportunity to enhance your professional skills and stand out in the market. . Main topics: Where to practice SAP. Workload: 2.5

Transportation 75

Transportation Finance Analytics Banking 75

JustCall

APRIL 4, 2023

However, a call center is only as effective as its sales techniques and training. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

ShepHyken

JANUARY 1, 2018

Each week I read a number of customer service and experience articles from various resources. Moneyish) Companies are advertising for tech, sales and customer service jobs with quirky sounding job titles. My Comment: This article falls on the topic of your company’s culture. And, marketing drives revenue. I love Disney.

Customer Service 0

Customer Service Advertising Customer Support Marketing 0

Quality Contact Solutions

FEBRUARY 17, 2022

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 98

Sales Telemarketing Best practices Coaching 98

Back Office Centers

OCTOBER 12, 2023

They can squander a significant amount of your company’s resources, keeping you from doing what you do best as a business owner. Flexible resource management and lower costs Spending less on internal chores is one of the back office outsourcing’s most logical advantages. Back office support Outsourcing: What Is It?

outsourcing 65

outsourcing Business Process Outsourcing Accountability Finance 65

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

Call Center Weekly

FEBRUARY 8, 2018

What I have learned over my fourteen plus years in marketing, is that it is especially vital for marketing and customer service to not only work together, but to have the same vision, the same expectations, and the same message to convey to the end user. So be sure marketing has thoroughly examined this through the eyes of a customer.

Marketing 149

Marketing Customer Service Advertising Education 149

CustomerSuccessBox

SEPTEMBER 20, 2021

David and his blog cover topics such as the SaaS business model and Metrics, 9 steps to get to repeatable, scalable, and profitable growth, Time to Wow!, how to design and build a sales & marketing growth machine, etc. The other topics covered are sales, marketing, growth, support, and more.

SaaS 64

SaaS Customer centricity B2B Best practices 64

ChurnZero

FEBRUARY 9, 2021

What makes LinkedIn Learning so attractive is it is all on-demand to allow you to view courses anytime that works with your schedule, also when you complete a course you earn a certificate that you can proudly display on your profile which will make you more marketable to employers. Customer Success Management Fundamentals.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Education Services Group

MARCH 1, 2022

Luckily, while walking down the yellow brick road of CS, I’ve had the guidance of my co-workers (who happen to be CS professionals and experts) and a wealth of resources to get me up to speed. Customer Success might be a relatively new industry when compared to its counterparts in Sales, Marketing, Product, etc.,

SaaS 52

SaaS Marketing Sales Best practices 52

Toister Performance Solutions

DECEMBER 2, 2021

Some companies have marketing roles with the word "evangelist" in the job title. Some companies have marketing roles with the word "evangelist" in the job title. You might find them in sales, marketing, customer service, operations, or even finance. Scratch that. Aren't those great?" They really stand out."

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

Quality Contact Solutions

JANUARY 12, 2023

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 52

Sales Best practices Coaching Morale 52

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. How will customer success jobs, and the skills they require, evolve in 2024?

Education 52

Education Upselling Consulting Consulting 52

JivoChat

NOVEMBER 9, 2022

Wholesalers worldwide are eager to open up their inventory and production lines to dropshippers as a means to diversify their sales channels and build relationships. It shouldn’t surprise you, then, to learn that the global dropshipping market is expected to reach $557.9 billion by 2025. . billion by 2025. . What is Dropshipping?

outsourcing 75

outsourcing Sales Wait times Marketing 75

Nicereply

JULY 11, 2022

It boils down to understanding what the resources are within the team. How are you translating that into something that a product or marketing manager would understand? I look between the customer, the front line teams, and then product designers, marketing etc. How are you tracking those conversations? Do those exist?

SaaS 98

SaaS Marketing Technology Surveys 98

CustomerSuccessBox

MAY 18, 2022

Being one of the thought leaders in the niche, Puneet Kataria has incredible insights to share on the topics in the domain. Time doesn’t stop by the door and we move along with it. So has the customer success industry and the content around the space! It is being evolving drastically over the last couple of years. CustomerSuccessBox.

SaaS 52

SaaS Upselling Education Customer retention 52