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How to Reduce Contact Center Implementation Cost Surprises

CCNG

Tips for Success To avoid this problem, there are three tips you might want to consider when comparing professional services proposals, in addition to the total price: Perform a Detailed Comparison of Scopes of Work Many customers request quotes from professional services vendors by giving them a brief description of their requirements.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. 10 Customer Service Quotes to Inspire Your Team by Sage Johnson. (CH CH Consulting Group) 10 customer service quotes from industry experts and leaders to inspire your team this week. by Eric Krapf. (No

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What never changes in Customer service

CCNG

I tend to philosophize but Bob can turn complex things in the most Yogi Berra quote. Their list of customer service requests are the same as they were 20 years ago. On my podcast with my friend Bob I asked him: “Is the customer always right?” He replied: “The customer is not always right, but the customer is the customer.” Very short.

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Amazing Business Radio: John Ball

ShepHyken

Top Takeaways: Customer service is traditionally focused on the engagement layer (how customers make requests) but not on customer operations (getting the job done). Quotes: “ Organizations need to modernize workflows across customer engagement and service delivery to provide seamless experiences for customers.”.

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Amazing Business Radio: Megan Neale

ShepHyken

Quotes: “Customers want to get help and seek advice from people like them.” ” “The volume of customer support requests coming to organizations is increasing. They get paid for every ticket that they are able to resolve successfully.

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Boosting Customer Satisfaction with Quick and Consistent Responses

ShepHyken

Speaking of customers expecting quick and timely responses, if they wanted to wait, they would have waited to make ask their question or make their request in the first place. Whether it’s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations.

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Amazing Business Radio: Paulo Almeida

ShepHyken

Text-based communication is an efficient way to manage a large influx of customer support requests. An agent on the phone can only handle one customer at a time, while a text messaging operator can multitask between multiple customer requests. These industries require larger, highly scalable teams to meet the customer’s needs.