TeamSupport

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52

JivoChat

AUGUST 17, 2021

Demo and reviews. Last but not least, make sure you allow time to get a demo and trial the software yourself. Your requirements might not match the sales demo, so you need time to test a few scenarios. 6 Best Zendesk Alternatives (By Use Case).

CRM 52

CRM Self service Sales Accountability 52

JivoChat

AUGUST 22, 2021

Key features: There are four core components of Intercom: Business Messenger – Engage and support customers via chat, conversational bots, interactive apps, self-service tools, and proactive product tours. Regular plans: Suitable for most businesses, but you’ll need to request current pricing. Demo and reviews.

Chatbots 52

Chatbots APIs CRM Analytics 52

Totango

SEPTEMBER 22, 2022

Intercom also supports self-service tools, including FAQs, knowledge base articles, and interactive product walkthroughs. Its product tours help reduce support issues. It supports the creation of smart forms for customer support portals and requests, which can be designed without coding knowledge.

SaaS 71

SaaS CRM Advertising Analytics 71

JivoChat

APRIL 8, 2021

This platform includes a customizable 360° support system, and users can create message funnels, attend to support requests, trigger callbacks, and sync all communications directly into a CRM. 70% of buyers expect a company’s website to provide a self-serve system. Key features: Live chat triggers. Website visitor tracking.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

JUNE 17, 2022

One such unique onboarding situation sprouts with self-serve customer onboarding. We understand that B2B self-serve customer onboarding can be tricky, but we are here to help. What is self-serve customer onboarding? Why is self-serve customer onboarding better? Why is self-serve customer onboarding better?

SaaS 10

SaaS B2B Self service Best practices 10

SmartKarrot

NOVEMBER 3, 2021

In a survey, it was found that 83% of US adults want a brand to self-diagnose the problem before it becomes a problem for them. Facebook also lets users know of new updates, tests them out, and helps with feature tours. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Education 10

Education Upselling B2B Feedback 10