Brad Cleveland Blog

JANUARY 11, 2022

Customers who are referred to a business tend to spend more than customers who come in from marketing. As one marketing professional put it to me, “Referred customers come in hot.

Marketing 26

Marketing Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

JANUARY 11, 2022

Customers who are referred to a business tend to spend more than customers who come in from marketing. As one marketing professional put it to me, “Referred customers come in hot. Here’s how you … The post Calculating referred customer value first appeared on Brad Cleveland.

Marketing 26

Marketing Contact Center Call Center Customer Experience 26

Amity

AUGUST 26, 2015

Hey, I’m referring to Upselling! Hey, I’m referring to Upselling! Up yours, #CustomerSuccess Managers. SaaS Click To Tweet. Ever try to explain to someone what upsell means? Next time just ask them if they “want fries with that”. That oughta do it. The post Up yours, Customer Success Managers. appeared first on Amity.

Upselling 88

Upselling Management SaaS Customer retention 88

Beyond Philosophy

SEPTEMBER 7, 2023

These include internal reference prices, external reference prices, and price images. Internal reference prices refer to something happening inside of your head. In other words, anything memory related contributes to that internal reference price. External reference prices can be from the bread aisle or the eggs.

Advertising 222

Advertising Education Sales Marketing 222

Strikedeck

JULY 16, 2019

Adam proposes recommendations on how to ask customers for a reference.

Customer Service 51

Customer Service 51

Beyond Philosophy

MARCH 23, 2023

For example, Reference Points might apply here as they do in Customer Experience Management. What is Their Reference Point? Let’s start with Reference Points. You might remember that the Reference Point is what people use to compare you to something. So their Reference Point changed, and not in a good way.

Management 195

Management Personalization Customer Experience Consulting 195

AWS Machine Learning

APRIL 24, 2024

You can refer to further explanations in the following resources:** * ARS GEN 10.0/05.01.02. The fine-tuned model was validated by 274 samples, and the inference results were compared with the reference answers by the semantic similarity score. based on how well the machine answer matches the reference answer. AI score 4.5

Engineering 100

Engineering Feedback Construction Analytics 100

ShepHyken

MAY 24, 2023

When customers aren’t responding to the excellent service you’re providing the way you want them to, you might refer to them as “difficult” customers. It had nothing to do with the food. It had to do with how I was feeling. The question to ask is, “What’s making them difficult?” Maybe they have a legitimate gripe.

Customer Service 325

Customer Service Personalization Customer Experience 325

ShepHyken

AUGUST 1, 2023

His agent, Katie, referred to as a relationship manager, made a hotel reservation for a trip to Europe to work on a very important court case. The client referred to this as “the most thoughtful and creative present” he had ever received! Here is a great example of the power of this exercise and impress your customers. Thank you!

Customer Service 294

Customer Service Management Customer Experience 294

ShepHyken

OCTOBER 19, 2022

Those comments and awards are what I refer to as The Echo. Instead, they became what one author refers to as The ultimate automotive failure. . When you visit an Ace Hardware store, do they keep their promise? Are they helpful? As you “shout” your brand promise, the feedback you get in return is the echo.

Automotive 307

Automotive Advertising Engineering Feedback 307

Beyond Philosophy

JANUARY 15, 2018

Three big ideas are involved in Prospect Theory: Reference Points. Reference Points. The concept surrounding Reference Points is one of the simplest ideas in the world. your Reference Point. your Reference Point. Our assessments depend on our Reference Points. Reference Points Affect Experiences, Too.

Customer Experience 363

Customer Experience Consulting Consulting Sales 363

ShepHyken

SEPTEMBER 13, 2021

CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Customer loyalty refers to customers who have decided to continue to do business with a brand as a preference over that brand’s competitors.

Customer Service 371

Customer Service B2C B2B Customer retention 371

ShepHyken

NOVEMBER 30, 2022

Referring to who brought you implies you should appreciate and remember who you are with, such as customers or employees who have supported you. When you refer to what got you , it means what we did to get someone to dance with us in the first place. This was a derivative of the saying, “ Don’t forget who brought you to the dance.”

Customer Service 300

Customer Service 300

AWS Machine Learning

FEBRUARY 2, 2024

In the RAG pattern, we find pieces of reference content related to an input prompt by performing similarity searches on embeddings. Embeddings are just vectors of floating point numbers, so we can analyze them to help answer three important questions: Is our reference data changing over time?

Big data 93

Big data Technology Management Engineering 93

ShepHyken

JUNE 29, 2022

If you go to a restaurant that has the most delicious food, but the service is outright terrible, you wouldn’t refer to that as a great experience. What little something can you add to the experience so that people will refer to you as great? In the case of the surgeon, it’s skill plus bedside manner. . Don’t answer me.

Accountability 319

Accountability Customer Service Customer Experience 319

Contact Center Pipeline

MARCH 16, 2023

It is also a reference to experiencing challenging and painful times in our personal and professional lives. The expression “dates from the late 1800s, and originally referred to the joint […]

Contact Center 130

Contact Center Personalization Quality management Management 130

ShepHyken

APRIL 18, 2023

In the past, I’ve referred to this as the Amazonation of the world. Here are three ways Amazon sets a high bar that customers love – and expect from you. Super-Fast Delivery – In some cases, Amazon delivers in one or two hours, not one or two days. I refer to it as feeling in control, even if you aren’t.

B2C 161

B2C B2B Education Customer Service 161

Contact Center Pipeline

OCTOBER 19, 2021

I am taking liberties with Zoom’s brand name, as it appears that the masses use the word Zoom as a noun, referring to video meetings in general. This is true even when using Teams, Skype, Webex, etc., and so it shall be here. We have all spent an enormous amount of time in Zoom meetings […].

261

261

ShepHyken

FEBRUARY 17, 2021

The article she was referring to was written almost 10 years ago and was about the concept I refer to as the ER strategy. One of our team members at Shepard Presentations reminded me of an article I wrote a long time ago , and that maybe it was time to revisit the concept. First, a short recap of the concept.

Customer Service 357

Customer Service Customer Experience 357

AWS Machine Learning

APRIL 8, 2024

For more details on the model’s training process, safety considerations, learnings, and intended uses, refer to the paper Llama 2: Open Foundation and Fine-Tuned Chat Models. If you don’t already have a SageMaker domain, refer to Amazon SageMaker domain overview to create one. For more information, refer to Documents / Nodes.

APIs 101

APIs Engineering Accountability Construction 101

ShepHyken

SEPTEMBER 26, 2023

This also gives you a name to reference if you aren’t getting your problem resolved. On the other hand, another expression might be more appropriate for these situations: “You catch more flies with honey than you do with vinegar.” So, be friendly but stern. Be direct about the problem, but don’t lose your temper.

Customer Service 336

Customer Service Customer Support Customer Experience 336

Toister Performance Solutions

JANUARY 11, 2024

The goal is to establish a common frame of reference. Here's how it works: Identify a visual reference Use that reference to guide the customer I used visual words to guide the learner to the exercise files: The way my response is formatted is outside of my control. I primarily use this technique over the phone.

Technical Support 113

Technical Support Customer Service 113

Strikedeck

JULY 16, 2019

David shares how he built an award winning CS team, by developing an effective customer health score.

Customer Service 40

Customer Service 40

Cisco - Contact Center

MARCH 25, 2024

Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs

89

89

AWS Machine Learning

APRIL 19, 2024

Solution overview A solution refers to the combination of an Amazon Personalize recipe, customized parameters, and one or more solution versions (trained models). For instructions, refer to Getting Started (console) or Getting Started (AWS CLI). A solution version refers to a trained ML model. Choose Create solution.

Personalization 98

Personalization Engineering Management Marketing 98

AWS Machine Learning

FEBRUARY 26, 2024

For more information about detecting sentiment and toxicity with Amazon Comprehend, refer to Build a robust text-based toxicity predictor and Flag harmful content using Amazon Comprehend toxicity detection. Refer to the Python documentation for an example. The function saves the information to CloudWatch metrics.

Metrics 114

Metrics Big data Analytics Engineering 114

Cisco - Contact Center

FEBRUARY 26, 2024

Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs

84

84

AWS Machine Learning

DECEMBER 22, 2023

To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation. You can also refer to our example notebooks to get started. For more information on how to enable SMP with your existing PyTorch FSDP training scripts, refer to Get started with SMP.

Scripts 100

Scripts APIs Engineering Finance 100

AWS Machine Learning

DECEMBER 12, 2023

Refer to the following diagram for an overview of the solution architecture. For instructions on how to install npm , refer to Downloading and installing Node.js For instructions, refer to Onboard to Amazon SageMaker Domain using Quick setup. For instructions, refer to Deleting a stack on the AWS CloudFormation console.

Chatbots 102

Chatbots Enterprise APIs Best practices 102

Cisco - Contact Center

JANUARY 10, 2024

Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs

94

94

AWS Machine Learning

APRIL 11, 2024

To learn more, refer to NVIDIA BioNeMo Expands Computer-Aided Drug Discovery With New Foundation Models , Protein language model training with NVIDIA BioNeMo framework on AWS ParallelCluster , and Find the Next Blockbuster with NVIDIA BioNeMo Framework on Amazon SageMaker.) Project Ceiba has also been a focus in media coverage.

Entertainment 100

Entertainment Marketing Best practices Technology 100

Cisco - Contact Center

DECEMBER 5, 2023

Webex is excited to announce a comprehensive solution for 3 rd party Device Management (DM) referred to as ‘ Partner Managed Devices. Partner Managed Devices allows Webex Cloud Calling offers (Webex Ca… Read more on Cisco Blogs

Management 93

Management 93

AWS Machine Learning

AUGUST 30, 2023

Generative AI is powered by machine learning (ML) models—very large models that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). This metric compares an automatically produced summary against a reference or a set of references (human-produced) summary or translation.

Healthcare 114

Healthcare APIs Metrics Scripts 114

Cyara

DECEMBER 21, 2023

Voice over Internet Protocol (VoIP) refers to the process of voice being compressed and then transmitted over the internet to a receiver. At the receiving end it is decompressed back into an audible voice.

voip 76

voip 76

AWS Machine Learning

MARCH 26, 2024

We also provide a reference architecture to build an invoice automation pipeline that enables extraction, verification, archival, and intelligent search. For a complete list of supported expense fields, refer to Analyzing Invoices and Receipts. For more details about supported formats, refer to Input Documents.

APIs 92

APIs Construction Analytics Enterprise 92

Cyara

JANUARY 2, 2024

Similar to latency, it refers to variations in the delay of packets being received. Jitter is a common and frustrating issue that can dramatically affect the quality of your phone or video calls. According to Cisco’s research , excessive jitter, surpassing 40 milliseconds (ms) will profoundly undermine your call quality.

Contact Center 76

Contact Center 76

AWS Machine Learning

SEPTEMBER 6, 2023

It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). You can use this post as a reference to build secure enterprise applications in the Generative AI domain using AWS services. For instructions, refer to Creating a bucket.

Enterprise 97

Enterprise APIs Real estate Construction 97