Quiq

APRIL 16, 2020

Quiq CEO, Mike Myer, recently published an article in CX Insight Magazine entitled “ Driving CX Efficiency in the wake of business disruption” providing valuable insights on what leaders must do in three critical areas. . The post Driving CX Efficiency in the Wake of Business Disruption appeared first on Quiq.

Technology 52

Technology Chatbots 52

Quiq

FEBRUARY 16, 2020

That’s why Quiq made it easy to build and deploy bots that can be tied to one or multiple messaging channels. Past experience had taught Kim that text messaging with Quiq was the next logical step. . Stio implemented web chat with Quiq in October of 2018 and turned on text messaging after the holidays.

Chatbots 52

Chatbots Contact Center Surveys Accountability 52

Quiq

JANUARY 13, 2021

Share This Story Consumers’ responses to surveys give brands valuable insights that help them overcome challenges, increase competitiveness, and boost satisfaction rates. The Quiq Conversational Customer Engagement Platform lets eCommerce companies contact consumers in familiar ways and encourage them to act. See a Demo Today.

Surveys 52

Surveys Feedback Personalization Customer Support 52

Quiq

JANUARY 13, 2021

Share This Story Consumers’ responses to surveys give brands valuable insights that help them overcome challenges, increase competitiveness, and boost satisfaction rates. The Quiq Conversational Customer Engagement Platform lets eCommerce companies contact consumers in familiar ways and encourage them to act. See a Demo Today.

Surveys 52

Surveys Feedback Personalization Customer Support 52

Quiq

JULY 24, 2019

MarTechSeries has featured Quiq’s founder and CEO, Mike Myer, in this insightful Q&A conversation as part of their MarTech’s Interview Series. The post MarTech Interview with Mike Myer, Founder and CEO at Quiq appeared first on Quiq. ’ See a Demo Today.

Technology 40

Technology Sales Marketing Customer Support 40

Quiq

DECEMBER 1, 2021

68% of shoppers are either very or somewhat concerned about poor service due to a lack of employees, according to the Salesforce Holiday Insights report. Power your customer service team with Quiq. Ensure your team communicates effectively over any messaging channel with Quiq. Upgrade your customer experience with Quiq.

Customer Experience 52

Customer Experience Chatbots Scripts Sales 52

Quiq

JULY 22, 2019

For the second year in a row, Quiq has been featured as one of the best tech startups in Bozeman. The Tech Tribune delivers the latest technology news, in-depth technology articles, and insights on the hottest technology startups all over the world. About Quiq. About the Tech Tribune. See a Demo Today.

Revenue potential 40

Revenue potential Technology Customer Experience Customer Support 40

Quiq

JULY 22, 2019

For the second year in a row, Quiq has been featured as one of the best tech startups in Bozeman. The Tech Tribune delivers the latest technology news, in-depth technology articles, and insights on the hottest technology startups all over the world. About Quiq. About the Tech Tribune. See a Demo Today.

Revenue potential 40

Revenue potential Technology Customer Experience Customer Support 40

Quiq

JUNE 1, 2022

Adding text messaging from Quiq has allowed us to differentiate even more.”. Quiq Messaging enables you to easily integrate messaging into your existing systems or customize the user interface to include data from your internal operations systems. The post How To Add Digital Customer Service appeared first on Quiq.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Quiq

FEBRUARY 23, 2022

Web chat software, like Quiq, uses a widget to enable chat directly on your website. For example, Quiq provides features like sentiment analysis and AI-powered text prediction to get fast answers to your customers’ questions. Personalizing your messages is made easier with a service like Quiq. How does web chat software work?

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52

Quiq

APRIL 29, 2020

That’s why Quiq recently sponsored a report on the subject by Digital Commerce 360. The 100+ page report presents data, insights, and usable best practices that all B2C and B2B companies can use now and going forward. Download the full report on the Quiq website. . These are uncertain times for sure. See a Demo Today.

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B2C Wait times Government B2B 52

Quiq

MAY 8, 2020

This technology includes more insights and integration to create personal profiles and track the entire customer journey, not just record a conversation. Embrace the Future of Instant Messaging With Quiq. The post The Evolution of Texts and Instant Messaging in Business appeared first on Quiq.

Multichannel 52

Multichannel CRM Chatbots Technology 52

Quiq

DECEMBER 27, 2022

Messaging platforms like Quiq let you have two-way conversations with your customers. In an article for CX Insight Magazine, our CEO Mike Myer shared how messaging can make your agents 5 to 7 times more efficient. The post How to Weather Any Storm: Strategies for Driving CX Efficiency appeared first on Quiq.

Chatbots 52

Chatbots Wait times Interactive Voice Response Technology 52

Quiq

MAY 26, 2022

Use those valuable insights to focus on the channels your customers are the most active. Quiq: Your omnichannel solution. With a multi-channel conversational engagement platform like Quiq, you can serve customers however they prefer from one simple solution. The best option? Ask your customers!

Self service 67

Self service Morale Surveys Customer Service 67

Quiq

MARCH 3, 2022

See how Quiq integrates messaging payment solutions so your team can securely make a sale without the customer ever leaving the app > Personalize the shopping experience: Selling in the DMs or through other social methods allows your team to connect personally with your customers. Drive more revenue with Quiq web chat.

Chatbots 52

Chatbots Advertising Sales Marketing 52

Quiq

MAY 26, 2022

Use those valuable insights to focus on the channels your customers are the most active. Quiq: Your omnichannel solution. With a multi-channel conversational engagement platform like Quiq, you can serve customers however they prefer from one simple solution. The best option? Ask your customers!

Self service 52

Self service Morale Surveys Customer Service 52

Quiq

JUNE 1, 2022

Adding text messaging from Quiq has allowed us to differentiate even more.”. Quiq Messaging enables you to easily integrate messaging into your existing systems or customize the user interface to include data from your internal operations systems. The post How To Add Digital Customer Service appeared first on Quiq.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

Quiq

SEPTEMBER 4, 2020

Quiq recently hosted a webinar titled “How to Prepare for an Unprecedented Holiday Season” to discuss this abnormal year and the uncommon retail environment merchants have had to adjust to. Sit tight as we share actionable insights from our two customer experience leaders and recent industry research. See a Demo Today.

Chatbots 71

Chatbots Wait times CRM Consulting 71

Quiq

SEPTEMBER 16, 2019

Their responses were insightful and inspiring — even heartwarming. For a more comprehensive look at the ways that messaging can help organizations manage changes in market demand, take a look at our in-depth article on how Brinks Home Security partnered with Quiq Messaging. Encouraging Communication. See a Demo Today.

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Real estate outsourcing Personalization Customer Care 40

Quiq

AUGUST 12, 2021

Many Quiq clients rely on technology to help meet SLA’s. Increased Mobile Interactions Lead to Further Customer Insight. The post 5 Ways Mobile Shopping Is Transforming Customer Service appeared first on Quiq. Customer support must always be “open” or else customers will go elsewhere for their next purchase.

Customer Service 52

Customer Service Customer Support Personalization Feedback 52

Quiq

APRIL 18, 2019

As the leading expert on customer relationship management (CRM) and customer service strategies, Kate shares deep insights into the consumer behaviors that are shaping how many of the leading brands leverage messaging and bots to better engage with their customers. Watch Recording.

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CRM Customer Service Management Customer Support 40

Customer Service Life

AUGUST 26, 2019

In the past I’ve recommended OneReach.AI and continue to do so, but I also recommend taking a look at Quiq. Surely there are insights being missed and a big challenge here is the ability to analyze not only text but also to accurately and cost effectively transcribe phone conversations.

Technology 74

Technology Chatbots Analytics Contact Center 74

Quiq

MARCH 6, 2020

Let’s take a brief look at the history of mobile shopping for insight into why this game of catch-up is afoot. You can download the full report from Sapio from the Quiq website. The post Retailers Are Leaving Money On The…Tablet and Smartphone appeared first on Quiq. The Evolution of M-Commerce or Mobile Shopping .

Banking 52

Banking Sales Surveys Accountability 52

Quiq

OCTOBER 20, 2021

Turn the Holiday Rush into Real Consumer Insights. But the trick is efficiently capturing holiday shoppers’ information, at scale, and quickly turning it into insights. The post 5 Examples of Omnichannel Strategies That Will Boost Your Holiday Sales appeared first on Quiq. Take California wine and spirits brand E. &

Sales 40

Sales Chatbots Engineering Personalization 40

Quiq

MARCH 31, 2022

Here are a few insights we pulled based on recent data. The post 6 Ways to Boost Customer Retention—and Stats to Know appeared first on Quiq. Customer retention statistics you should know. A great way to get started and ensure you have a thorough understanding of customer retention is to dive into the statistics.

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Customer retention Metrics Personalization Benchmark 77

Quiq

JULY 13, 2021

Conversational Engagement Platforms, like Quiq, are meant to augment human agents, not replace them. For example, Quiq’s Conversational Customer Engagement Platform enables companies to engage with customers across different channels in one centralized place, providing easy, simultaneous responses.

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Customer Service Feedback Customer effort Surveys 96

Quiq

APRIL 11, 2023

This involves using customer data and insights to create targeted and relevant interactions across multiple touchpoints, such as websites, mobile apps, social media, and customer service channels. By using customer data and insights, financial institutions can offer personalized recommendations for investments, loans, and insurance products.

Personalization 52

Personalization Healthcare Finance Best practices 52

Quiq

MARCH 8, 2019

Over to You These 5 insights are helping Quiq clients use live chat to drive revenue. The even better news is that live chat is easy to implement and manage with Quiq. With Quiq your company can quickly and easily implement live chat on your website. The post 5 Ways Live Chat Drives Revenue appeared first on Quiq.

Customer retention 44

Customer retention Upselling Sales Customer centricity 44

Quiq

OCTOBER 22, 2019

Deliver real-time service for asynchronous conversations across all of Quiq’s supported channels from web chat, Facebook, Apple Business Chat, and more. View this short video to see how Quiq makes multi-channel business messaging easy and efficient for your company and customers. Schedule a demo today. See a Demo Today.

Contact Center 40

Contact Center Management Customer Support Customer Service 40

Quiq

APRIL 6, 2022

You’ll also get to tap into their industry knowledge for in-depth insights that help you address your company’s thorniest challenges. Do they have genuine insights for improving your customer service, messaging, and overall success? Is Quiq on your list? Also, consider if they’ve worked with customer service teams before.

Chatbots 52

Chatbots Customer Support Benchmark Customer Service 52

Quiq

NOVEMBER 4, 2022

A product page is a great starting point, but they’re missing often missing insights your product team has, and the customer has likely already seen it, so it’s not as helpful as you think. The post 5 Ways to Reinforce Your Product Messaging appeared first on Quiq. Only then will your product truly stand out.

Chatbots 52

Chatbots Marketing Sales Scripts 52

Quiq

SEPTEMBER 9, 2019

When it comes to platforms that give you insight and platforms that help businesses with messaging, Quiq doesn’t make you choose. Quiq Messaging connects your business to a variety of different platforms seamlessly. Want to learn more about Quiq’s multi-channel messaging platform? Send yourself a message today.

Advertising 40

Advertising CRM Personalization Marketing 40

Quiq

SEPTEMBER 9, 2019

When it comes to platforms that give you insight and platforms that help businesses with messaging, Quiq doesn’t make you choose. Quiq Messaging connects your business to a variety of different platforms seamlessly. Want to learn more about Quiq’s multi-channel messaging platform? Send yourself a message today.

Advertising 40

Advertising CRM Personalization Marketing 40

Quiq

FEBRUARY 2, 2022

While asking another question may limit your responses, it’s better to have insights on what matters most to your customers. CSAT surveys will provide specific, actionable insights into support interactions. Unlock your customer metrics with Quiq. Quiq uses powerful AI to connect your customer service team with your customers.

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Benchmark Surveys Metrics Chatbots 52