TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1

Technology 122

Technology Customer Service Gamification Contact Center 122

Quiq

JUNE 1, 2022

million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. Livechat/chatbot/voice assistance. Your customers want experiences that are smooth, convenient, and hassle-free, regardless of whether it happens face-to-face or online. In-app ordering.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Quiq

JUNE 1, 2022

million Americans shopped online in 2021 —and the number is growing every year—the digital customer experience is more important than ever. Livechat/chatbot/voice assistance. Your customers want experiences that are smooth, convenient, and hassle-free, regardless of whether it happens face-to-face or online. In-app ordering.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

HireIQ

AUGUST 5, 2020

Many of us would like nothing better than to simply fast forward to 2021 or beyond. Emotional intelligence skills are also in higher demand as callers require more empathy and human contact. Also, incorporating Voice of the Customer (VoC) programs can enable organizations to identify the latest trends. But how to get there?

Analytics 52

Analytics Contact Center Call Center Enterprise 52