Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.

Contact Center 104

Contact Center Transportation Customer Experience Wireless 104

Cisco - Contact Center

SEPTEMBER 3, 2020

According to Cisco’s global contact center survey , more than half of contact centers now report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Join our Future of Work Webinar. Delightful?

Contact Center 79

Contact Center contact center solutions Analytics Surveys 79

Fonolo

SEPTEMBER 4, 2018

Andrew Yang, founder of “Venture for America” (and a long-shot candidate for president in 2020) said “Google recently demonstrated software that can do the job of an average call center worker … that’s going to result in hundreds of thousands of jobs lost”. Happened to me last week. Are the Robots Going to Take All the Jobs?

Call Center 209

Call Center Self service Contact Center Chatbots 209

Cisco - Contact Center

MAY 13, 2020

An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Center, and Matthew Saskin, Vice President of Customer Experience for Selligent. An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Center, and Matthew Saskin, Vice President of Customer Experience for Selligent.

Customer Experience 79

Customer Experience Contact Center contact center solutions Analytics 79

Monet Software

MAY 15, 2018

While their essential purpose remains the same, there are variations in functionality, implementation and cost that should be reviewed by contact center management so that an informed purchasing decision can be made. This blog explains how Like these: 1. Another important element is the integration to other workforce systems.

Contact Center 48

Contact Center Call Center Management Technology 48

Fonolo

OCTOBER 5, 2023

25, 2pm ET/11am PT for a live 30-min webinar. How Artificial Intelligence is Changing the Contact Center There are Two Main Types of Chatbots Chatbots can be used for a number of different applications – but behind the curtain, you’ll typically find two main types of chatbots in popular use today. 2023 was all about chatbots.

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

Fonolo

SEPTEMBER 18, 2018

It’s a term with multiple meanings, all of which are central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future. Chris popularized the term “conversational commerce” in a widely-read blog post a few years ago, so some say he “coined” the phrase.

Contact Center 65

Contact Center Advertising Big data Call Center 65