pt-pt improving-customer-experience-with-a-virtual-agent Blog Related Topics 
Fonolo
OCTOBER 5, 2023
25, 2pm ET/11am PT for a live 30-min webinar. With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR.
COPC
OCTOBER 13, 2021
This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.
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