Fonolo

OCTOBER 5, 2023

25, 2pm ET/11am PT for a live 30-min webinar. But that doesn’t mean we can’t ask critical questions to improve our outcomes using the knowledge and tools we have today. These are the bots that most of us are deploying and the ones we’re mainly concerned with in this blog. FREE WEBINAR: Is Your Chatbot Really Just an IVR?

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

aircall

FEBRUARY 9, 2018

Humans are capable of emotions (!) Pt 2: How would you explain/teach this to a complete beginner? Part two also assesses a potential agent’s ability to think critically about a subject and convey complex information in an abbreviated but complete delivery. Will they maintain accurate notes to inform later contact with a client?

Multi-channel support 115

Multi-channel support Morale Customer Support Personalization 115

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. It’s not for lack of material!

Contact Center 57

Contact Center Call Center APIs Technology 57