pt-pt cloud-based-call-center-phone-system Blog Related Topics 
Fonolo
APRIL 16, 2019
If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. In addition to talking ‘call-backs’, he has a confession to make. Enter Call-Backs.
Fonolo
FEBRUARY 13, 2019
Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!
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