Remove pt-pt 3-ways-to-transform-banking-through-automation
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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). On that last point, the debate led me to some new ways to think about the problem that will help to separate the overlapping questions (somewhat, at least). Local vs. Global. Both things can be true. Why it Matters.

article thumbnail

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). On that last point, the debate led me to some new ways to think about the problem that will help to separate the overlapping questions (somewhat, at least). Local vs. Global. Both things can be true. Why it Matters.