Jon Arnold

JULY 29, 2020

The series has been well-received so far, and my earlier blog post has the back story and link for downloading Part 1. Part 2 of my three-part series for Digitcom has now been posted, and you can download it here. Am working on Part 3 this week, and the finale piece should get posted to Digitcom’s site in early August.

voip 52

voip Technology Marketing 52

Monet Software

MAY 15, 2018

This blog has the answer. This is the time to reassess business practices, experiment with new procedures, and brainstorm ways to improve customer service, so you’ll be ready when business picks up. Need help getting started? That’s why we’re here. Ask yourself these questions: 0. How is Our Stand-By List? How is Training? How’s the Family?

Contact Center 48

Contact Center Feedback Customer Service 48

CallSource Insights

AUGUST 30, 2018

But it doesn’t end there… subscribe to our blog and find out next week what the number one obstacle for managers trying to coach their own employees. Poor implementation can create a hostile work environment where call handler does not feel trusted to fulfill his/her responsibilities.

Coaching 53

Coaching Management Sales 53

LiveChat

FEBRUARY 25, 2016

Today I want to bring your attention to another piece of advice from Tim shared on Trello’s blog : Block out at least 60 minutes in the morning before checking email to work on your #1 most important/uncomfortable to-do. The post 3 Time Management Methods That Will Save You a Day (Pt 2) appeared first on LiveChat. Tim Ferriss.

Time management 39

Time management Management Technology Best practices 39

Cisco - Contact Center

SEPTEMBER 3, 2020

The post Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX appeared first on Cisco Blogs. The difference between customer experience and customer service is confusing to many companies, leading to a lack of clarity over the true ownership of customer experience (CX).

Contact Center 82

Contact Center contact center solutions Analytics Surveys 82

Cisco - Contact Center

FEBRUARY 1, 2021

Register now for the livestream webinar taking place Wednesday, February 3 at 9am PT | 12pm ET. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. on LinkedIn or video.cisco.com , and available on demand afterward. About the speakers. Omar Tawakol , VP/GM, Cisco Contact Center.

Contact Center 109

Contact Center Transportation Customer Experience Wireless 109

Zingtree

MAY 20, 2015

They provide fantastic guidance in their blog and improvements for sales, service and support staff. In this two-part series , our friends at Impact Learning , share their top strategies for customer service agents.

Contact Center 48

Contact Center Education Personalization Customer Service 48

Zingtree

MAY 1, 2015

They provide fantastic guidance in their blog and improvements for sales, service and support staff. In this two-part series, our friends at Impact Learning , share their top strategies for customer service agents.

Morale 48

Morale CRM Scripts Contact Center 48

Totango

MAY 20, 2020

Increasing Trust with Key Accounts through Outcome Success Plans – Thursday, May 21 – 2pm ET / 11am PT. The post Get more out of SuccessBLOCS and APIs appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Save your spot . Have a wonderful safe week, Ravit .

APIs 62

APIs CRM Best practices Accountability 62

Cisco - Contact Center

MAY 13, 2020

The post Join our Webinar: Cisco and Selligent Deliver a Complete View of Customer Experience appeared first on Cisco Blogs. The partnership drives connected and informed omnichannel customer journeys that empower companies to achieve new levels of intelligent customer management. Join our Webinar.

Customer Experience 83

Customer Experience Contact Center contact center solutions Analytics 83

Monet Software

MAY 15, 2018

This blog explains how It is always beneficial to have call recording working with workforce management, as you’ll find in Monet’s Workforce Optimization solution. It Shouldn’t Cost Too Much. Is there an initial upfront equipment/hardware investment and software license fee?

Contact Center 48

Contact Center Call Center Management Technology 48

DigitalGenius Blog

JANUARY 23, 2019

Join the "Automate Service and Increase Customer Satisfaction with AI" webinar on Thursday, February 7th at 10 am PT/ 1 pm ET / 6pm GMT.

Technology 40

Technology Customer Experience Management Customer Service 40

Amity

NOVEMBER 25, 2014

PT: In September 2000, we were all in sales at Eloqua. PT: Honestly, I meandered through several years of trying to get this right. PT: You need to focus not just on adoption but how you drive the right product adoption and what financial levers that pushes. PT: There are two views on this – quantitative and qualitative.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Fonolo

OCTOBER 5, 2023

25, 2pm ET/11am PT for a live 30-min webinar. These are the bots that most of us are deploying and the ones we’re mainly concerned with in this blog. ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. Join us Oct.

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

Monet Software

OCTOBER 8, 2020

Join us for our upcoming webinar ' Navigating Your Contact Center Budget for a Thriving CX in the New Year ' on Wednesday, October 21st at 1:00 pm ET/11:00 am PT to get the full scoop from contact center leaders who have been through it. Have more questions about call center budgeting and approval? appeared first on Monet Software.

Contact Center 79

Contact Center Abandon rate call center workforce Average Handle Time 79

NICE inContact

JULY 13, 2016

Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog. Tom Hoffman, Executive Business Editor at 1to1 Media will moderate the 60-minute session.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. So let’s jump straight in to our first chatbot example.

Chatbots 81

Chatbots Customer Service Self service Agent burnout 81

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Natalie Petouhof

SEPTEMBER 22, 2016

If you’d like to learn more about this, please join me on Wednesday, Sept 28th at Sept 28, 2016 @ 10am PT/1pm ET for a Live Webinar and we will look at this topic in-depth! When that is done, the customer experience is truly optimized from both the DPM and DX perspective and the CX perspective.

Customer Experience 69

Customer Experience Technology Management 69

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

Fonolo

APRIL 16, 2019

If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. It’s our turn. How’s that for setting the tone?

Call Center 108

Call Center Contact Center Engineering Construction 108

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Nicereply

MARCH 27, 2023

If I wanted to make make “Improve customer advocacy” a SMART goal, it may look something like: Improve Net Promoter Score (NPS) by 1 pt by converting 3% of our passive users (NPS: 30-70) to promoters (NPS: 70-100) within 3-months. Boost Satisfaction Rates How satisfied are your customers with your business ?

Customer Service 52

Customer Service Customer advocacy Wait times Customer retention 52

Fonolo

NOVEMBER 15, 2017

Example: You’ve subscribed to the Fonolo customer service blog and you’re attending our next Google hangout on November 30 th at 2PM ET, “ How to Deliver Great Customer Service in a Crisis ”. Google Hangout: How to Deliver Great Customer Service in a Crisis.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

JustCall

AUGUST 12, 2022

In this blog, we’ll go through how auto-reply messages work, how to line them up, and give you some suggestions and samples to get you going. Many customers, however, consider texting to be a proper communication medium, and a 10 minutes delay for a first answer can appear outrageous. What exactly is an automated-reply message?

voip 52

voip Advertising Wait times Sales 52

AWS Machine Learning

JULY 24, 2023

We demonstrate the use of Neuron Top at the end of this blog. pt') As shown in the preceding code, you can use compiler_args and optimizations to optimize the deployment. The Neuron Top tool can help in visualizing core utilization and device and host memory utilization. Based on these metrics an informed decision can be made.

Scripts 74

Scripts APIs Engineering Best practices 74

Kayako

SEPTEMBER 3, 2015

We chose a Thursday because we’d heard that Wednesday or Thursday is the best day to do a webinar , and we set a time at 5pm BST, which was 9am PT – Jeanne is based on the West Coast so we had to make sure the time was right for her as well as us in London. We set a date and time, just under two weeks away. We decided on a format.

Benchmark 106

Benchmark Marketing Advertising B2B 106

Fonolo

SEPTEMBER 4, 2018

We addressed this on the blog: No, Google’s Duplex is Not Going to Replace Call Centers. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A. So, there is no direct impact – at least via this use case – on the call center world. Agent is Not a Single Job Description. Successful Cases Studies.

Call Center 209

Call Center Self service Contact Center Chatbots 209

AWS Machine Learning

MARCH 7, 2023

Our last blog post and GitHub repo on hosting a YOLOv5 TensorFlowModel on Amazon SageMaker Endpoints sparked a lot of interest from our readers. Deploying models at scale can be a cumbersome task for many data scientists and machine learning engineers. Many readers were also interested in learning how to host the YOLOv5 model using PyTorch.

APIs 77

APIs Scripts Engineering Accountability 77

Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. Offer self-service to increase support capacity.

Chatbots 76

Chatbots Self service Wait times Customer Service 76

aircall

FEBRUARY 9, 2018

Pt 2: How would you explain/teach this to a complete beginner? The post Hiring Support Representatives: The 5 Questions You Should be Asking appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Interviews are high-stress and most professional answers can be rehearsed.

Multi-channel support 115

Multi-channel support Morale Customer Support Personalization 115

AWS Machine Learning

NOVEMBER 20, 2023

We use two AWS Media & Entertainment Blog posts as the sample external data, which we convert into embeddings with the BAAI/bge-small-en-v1.5 A: According to the blog post, AWS Media Services have won five industry awards in 2023.’ embeddings. tolist() sample_sentence_embedding = embedding_generator(docs[0].page_content)

APIs 98

APIs Entertainment Accountability Customer Experience 98

NICE inContact

MAY 17, 2019

Join us at Pulse , San Francisco to learn more about the CX maturity model and best practices to build a best-in-class CX at our session Your CX of the Future — Take the First Steps Today on Thursday, May 23, 2019, 2:00-2:30 pm PT in the Eigenworks Innovation Theatre (on Expo Floor).

Best practices 59

Best practices Metrics Feedback Customer Care 59

Fonolo

SEPTEMBER 18, 2018

Chris popularized the term “conversational commerce” in a widely-read blog post a few years ago, so some say he “coined” the phrase. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Dan and Mitch are with Opus Research , which organized the conference. The Impact of AI on Customer Facing Roles.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. We have featured content by authors Jacobs and Leggett many times on the blog. Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for the live webinar. Also, see “ AI is Not Reducing Call Center Agent Employment.”. Successful Case Studies.

Contact Center 57

Contact Center Call Center APIs Technology 57

AWS Machine Learning

JUNE 6, 2023

4xlarge for the instance and are retrieving PT 2.0 We will be covering more advanced use cases, models, and AWS technologies in upcoming blog posts. 4xlarge", endpoint_name="sm-endpoint-" + model_name )' > start_endpoint.py We’re using ml.c7g.4xlarge with an image scope inference_graviton. This is our AWS Graviton3 instance.

Scripts 70

Scripts APIs Benchmark Management 70

AWS Machine Learning

OCTOBER 27, 2022

Example 2 (PT). Check out his blogs. We ran both homogeneous and heterogeneous training jobs, and found key price performance benefits, as shown in the following table. The heterogeneous job (1.19s/step) is 6.5 times faster to train than the homogeneous job (0.18s/step), making it 77% cheaper to train a model. Price per Hour*.

Scripts 70

Scripts Benchmark Metrics Transportation 70