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Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.
C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 3 – Tips for Success. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Skills and Team.
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C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 2 – Position your Function as an Internal Agency. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Paul Logue.
C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 1 – The Pressure to Respond. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
The trend in customer experience is taking a turn towards digital, but charging headlong down this path could potentially be a mistake. In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience.
Mindtouch
OCTOBER 7, 2016
Scary but True, Pt. Scary but True, Pt. Scary But True, Pt. The post Scary but True, Pt. content strategy can drive customer success and company growth at every stage of journey. Other Posts in this Series. 2: Artificial Intelligence Is Coming for Your Job. 3: Google and the IoT Are Tag-Teaming to Kill Your Website.
Concentrix
MARCH 12, 2024
Lunch & Learn: How to Augment Advisors with AI for a Tech-Powered Total Experience Tuesday, April 9th 12pm PT Reduce […] Power Up your Customer Experience Attend our Lunch-and-Learn sessions Enjoy our Happy Hour, Wednesday April 10th, 5:30 – 7:30 pm PST SIGN ME UP 1.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world.
Speaker: JD Dillon, Principal Learning Strategist, Axonify
May 30th / 11:00am PT / 1:00pm CT / 2:00pm ET We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.
Advertiser: Vanilla Forums
In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
The contact center is the face of your business. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience. If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age.
Speaker: Casey Kostecka, Convergent
June 12th / 11:00am PT / 1:00pm CT / 2:00pm ET Convergent Outsourcing utilizes games tied to key performance metrics and has found the program to be very successful. During this webinar, Casey Kostecka will share Convergent's gamification experience, actual metric improvement results, and ROI data.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
The audience will come away from this talk with : A deeper understanding of the issues that hinder CX action and how to overcome them A framework for shifting people from purely verbal CX support to ownership and action Guidance on how to use small, strategic steps to spark a snowball of forward momentum January 19th, 2023 at 11:00 am PT, 2:00 pm ET, (..)
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques. How proper coaching can reduce agent burnout.
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