TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Beyond Philosophy

SEPTEMBER 17, 2020

It turns out, we like the look of Apple products’ boxes so much, many of us can’t bear to throw them out. Townsend researches visual processing and visual design’s effect on customer behavior. In other words, she looks at products that change the way something looks without changing its functionality.

Consulting 409

Consulting Consulting Customer Experience Customer Care 409

Steve DiGioia

MAY 29, 2023

We shop at any business for the products or services they offer. But does the look of the business matter and can the visual appeal boost the customer experience? So, do these items add to the visual appeal? But since we’re talking about the visual appeal of a business, shouldn’t it apply to everything the business does?

Customer Experience 162

Customer Experience Sales Customer Service 162

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Here are five innovative visual assistance use cases you should consider. Here are five innovative visual assistance use cases you should consider.

Technical Support 191

Technical Support Sales Upselling Technology 191

TechSee

FEBRUARY 23, 2023

Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever before. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

Contact Center 124

Contact Center Average Handle Time Education Best practices 124

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. Using Visual Assistance as a Solution to Successful Warranty Cost Management.

Management 207

Management Self service B2B Contact Center 207

Toister Performance Solutions

JANUARY 11, 2024

Use visual words Visual words can often help you quickly get on the same page with a customer. Janelle’s visual communication saved a lot of confusion and gave me confidence. I try to guide them with visual words since I can't share visuals. The goal is to establish a common frame of reference.

Technical Support 113

Technical Support Customer Service 113

TechSee

OCTOBER 9, 2018

Show me, don’t tell me: Millennials prefer visual communications over all other forms of media. According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Visual engagement. Personalization. Know your customer.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

TechSee

JUNE 29, 2023

Once deployed, the LLM requires ongoing monitoring, optimizing, and retraining with new products or software version deployments. Training an LLM to See and Guide Today’s highest-performing service teams use visual tools to see what the customer sees and visually guide the customer to resolution.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

TechSee

JULY 24, 2023

This is where TechSee visual journeys can help. By allowing customers to complete forms and submit images while they are on hold via visual journeys, you can collect the information you need to resolve their issue even before they speak to an agent. This will free up their time so they can focus on resolving customer issues.

Average Handle Time 109

Average Handle Time CRM Contact Center Wait times 109

TechSee

JULY 24, 2023

Embracing this philosophy, TechSee’s Visual Journeys simple integration with your Interactive Voice Response (IVR) platform and Customer Relationship Management (CRM) system can revolutionize customer engagement by turning “hold time” into “customer gold”.

Interactive Voice Response 109

Interactive Voice Response Call Center First call resolution CRM 109

TechSee

JUNE 23, 2021

Companies recognized the need to deliver engaging, frustration-free online experiences for their customers, and many turned to remote visual assistance to help them achieve their goals. The Game-changing Benefits of Remote Visual Assistance. The Game-changing Benefits of Remote Visual Assistance. But help is now here.

Self service 168

Self service Enterprise Upselling Technology 168

TechSee

JANUARY 24, 2023

By systematically and visually leading a caller through a series of steps, the service team can reduce costs by cutting the AHT spent on calls and increasing the number of customers they serve. Visual assistance is a valuable collaboration strategy, but we also want to ensure it is practically effective.

Average Handle Time 109

Average Handle Time First call resolution Call Center Technology 109

TechSee

OCTOBER 5, 2021

Expect the Unexpected with Remote Visual Assistance. Remote visual assistance is an increasingly popular technology that enables field service organisations to provide contactless assistance to customers and field engineers. Visual assistance closes the gap in the training process and reduces the need for in-person training.

Engineering 207

Engineering Transportation Enterprise Technology 207

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They effortlessly navigate through online channels, apps and websites to find the right product. Of course, this is a lot easier said than done.

Customer Service 196

Customer Service B2C Customer retention B2B 196

TechSee

NOVEMBER 10, 2020

Two words: visual assistance. Visual Assistance in Customer Service. Visual assistance allows users to instantly stream their mobile device camera or screen via web connection, for real-time, interactive visual engagement. Visual Assistance in the Contact Center. Visual Assistance in Field Services.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

ShepHyken

JULY 23, 2021

Therefore, teaching employees new skills is important as it can help improve retention and turnover rates as well as ensure better productivity. . By taking the conversation beyond verbal words or written text, workers can explore new options and ideas by fostering creativity through visualization and inspiration. Here’s why: .

Feedback 391

Feedback Surveys Management Employee engagement 391

TechSee

MARCH 16, 2023

As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products. Since everyone begins a journey with the first step, we present a list of the core terms to help you understand how visual AI automation works.

APIs 109

APIs CRM Technology Sales 109

TechSee

DECEMBER 21, 2020

Bridging the visual gap with Augmented Reality and Computer Vision. CPGs can save costs and time while getting the control they need by using visual assistance, a technology that is transforming operations by enabling remote and interactive guidance. Taking vision to the next level with Visual Augmented Analytics.

Management 152

Management Real estate Self service Analytics 152

TechSee

MAY 18, 2023

In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). Visual Intelligence Studio is a no-code computer vision AI model builder that allows quick and easy training of highly accurate computer vision models.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

TechSee

OCTOBER 19, 2021

Product returns are a costly proposition for the vast majority of manufacturers and retailers. Managing these product returns takes a significant bite out of a company’s bottom line. The objective is to impose a financial penalty on consumers who intentionally plan to return a product after purchasing it. of total U.S.

Average Handle Time 124

Average Handle Time Sales Analytics Technology 124

Zappix

APRIL 17, 2024

“By combining our Visual IVR Technology with GTS’s expertise with Genesys and AWS, we are revolutionizing the way businesses engage with their customers. . “By combining our Visual IVR Technology with GTS’s expertise with Genesys and AWS, we are revolutionizing the way businesses engage with their customers.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

ShepHyken

JULY 24, 2023

Companies must embrace diverse channels like chatbots, social media, and visual communication to meet customer expectations and deliver a seamless experience. Almost 40 years later, our customer service and experience research has the same findings – the number one reason customers leave to do business elsewhere is rudeness or apathy.

Customer Experience 156

Customer Experience Chatbots Contact Center Customer Support 156

TechSee

AUGUST 27, 2019

For decades, manufacturers have sworn by the principles of Total Productive Maintenance , the Japanese corporate philosophy based on empowering and inspiring all employees to take proactive roles in ensuring the smooth functioning of the facility. The Downsides of Traditional Visual Inspection. Enhancing Visual Inspections.

Enterprise 116

Enterprise Self service Technology 116

TechSee

MARCH 5, 2020

Managers will often focus on improving employee productivity to keep customers happy and costs down. However, if they are too successful at increasing productivity, their efforts can easily backfire. Managers therefore need to seek creative solutions to increase productivity without overworking their people. The Visual Solution.

Call Center 145

Call Center Average Handle Time Contact Center Metrics 145

TechSee

FEBRUARY 14, 2022

As 5G is a brand new product that requires extensive training to install and configure, there will naturally be a learning curve. Solutions must be easy to use and efficient, while increasing productivity and reducing the need for field technicians to contact remote experts. 3 Visual AI-Enabled Features to Facilitate the Move to 5G.

Technology 109

Technology Wireless Self service Telecommunications 109

TechSee

MAY 24, 2021

While the increasing demand for 24/7 monitoring service means that professionally installed products are expected to remain the largest installation type, the DIY (Do-it-yourself) segment is expected to experience the highest growth rate during the forecast period. . Enter Visual Assistance. What is Visual Assistance?

Upselling 124

Upselling Self service Wireless Contact Center 124

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Advanced Reporting and Visualization: Data can be dry, but not with this feature. Is the feedback positive, negative, or neutral?

Feedback 157

Feedback Analytics Multichannel Surveys 157

TechSee

NOVEMBER 22, 2021

Almost everyone who worked from home in the past twelve months experienced at least one technical issue that impacted their work productivity. . With employees working from home, remote IT support services must be available on-demand, 24/7 to ensure staff stays productive and motivated and are not sitting idle waiting for support.

Technical Support 109

Technical Support Telecommunications Best practices Morale 109

TechSee

NOVEMBER 18, 2022

In order to ensure peak agent productivity and customer experience, use the next few weeks to reiterate the best practices for remote work. Similarly, agents taking video calls should ensure their workspace is visually prepared based on clear guidelines. Shortcut New Product Support by Pre-Loading New Product Visuals.

Best practices 109

Best practices Wait times Consulting Consulting 109

TechSee

MARCH 24, 2021

With the new digital-first mentality, the need for remote support and enhanced customer engagement, brands are recognizing the need for a visual-first strategy for acquiring and keeping their customers. Yes, the Visual Transformation journey is already underway. What is visual engagement? Guided visual assistance.

Self service 109

Self service Upselling Chatbots Contact Center 109

TechSee

AUGUST 17, 2023

Technicians can show customers the problems they are facing, explain the solutions visually, and provide status updates in real time. Learn more about TechSee’s field service optimization products here. Improved customer communication: The video platform can be leveraged to enhance communication with customers.

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TechSee

JUNE 10, 2021

Open your eyes to Visual Assistance . Visual assistance has many more use cases than organizations realize. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. Deal with Data Analytics. Smart Scheduling with AI.

Self service 207

Self service Analytics Transportation Healthcare 207

AWS Machine Learning

NOVEMBER 15, 2023

Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention. Visual prompts can include bounding boxes or masks that guide vision models in generating relevant and accurate outputs. We have use the base version of the pre-trained model.

Engineering 91

Engineering APIs Automotive Entertainment 91

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. . Sending a technician to a customer’s house used to be a frequent occurrence after purchasing a product.

Customer Experience 124

Customer Experience Engineering Call Center Technology 124