Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort.

Gamification 128

Gamification At home agents Morale Employee engagement 128

JustCall

MARCH 13, 2023

Web conferencing tools have become vital today, especially with the growing trend of remote work and online communication. If this is your first time using a web conferencing solution, it may initially seem overwhelming. What is Web Conferencing? How Does Web Conferencing Work?

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Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use video conferencing for training Telecommuting changed the way employees work by giving them the opportunity to work from home.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Edify

AUGUST 9, 2021

I focused on what leaders could do to help their people feel better connected, more engaged, and more productive from home. Swag bags and video conferencing happy hours. It was all about work being tough for people during ‘unprecedented times’ but how thoughtful gestures can give employees a much-needed boost.

Customer Service 98

Customer Service Management Employee engagement 98

VirtualPBX

JUNE 26, 2020

Video calling empowers businesses of all sizes and industries to communicate and collaborate in ways that extend beyond virtual meetings. Here’s why you should now, more than ever, begin using video at your organization. Increase Productivity. Over the years we’ve learned that video calls can accomplish what voice calls cannot.

Telecommunications 75

Telecommunications Airlines Morale Analytics 75

Momentum Telecom

OCTOBER 23, 2023

Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay connected. Employees spend around 70% of the workweek communicating.

Wait times 105

Wait times CRM Customer Service Personalization 105

CSM Magazine

NOVEMBER 9, 2021

Do you ever feel mentally drained, sleepy or anxious after video conferencing? While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers. Since then, the term has been widely accepted and used to reference all types of video conferencing.

voip 52

voip Surveys Consulting Consulting 52

Hodusoft

NOVEMBER 9, 2022

Here are a few business benefits of IP PBX software: Simple management of complex network Flexibility and mobility for employees Can be further extended for external communication Aids collaboration through tools like screen sharing, conferencing, etc. Features like click-to-call, chat, visual voicemail, etc.

voip 52

voip CRM Analytics Telecommunications 52

JustCall

AUGUST 24, 2022

At the same time, other teams prefer video calls. Based on the team preference, you can list the channels as: messaging apps, emails, phone calls, or video calls. Do you need to convey texted information, or do you need your team on a video call? Video Conferencing. Some teams like to keep it entirely to messaging.

Feedback 52

Feedback Accountability Technology 52

VirtualPBX

JANUARY 12, 2021

Voice, video, and texting all have a role to play. Top 2021 Video Feature. Though we don’t want to be redundant with our names and titles here, the winner of the VoIP calling feature for video is Video Conferencing. You can complete video calls between multiple users exactly like you would with audio-only calls.

voip 72

voip Personalization Sales Customer Support 72

Quality Contact Solutions

MARCH 8, 2021

It’s crucial to find a balance between budget and having the tools you will need and utilize. Conference Line – Most video conferencing services will have audio conferencing available. Most video conferencing services have IM and chat as a standard feature.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. Call handling time is also shortened through video calls.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

VirtualPBX

JUNE 25, 2021

Plus, it offers collaborative features such as user presence, video conferencing, team chat, SMS, and file sharing. Video Conferencing. Our enterprise-ready video conferencing solution was designed to offer seamless collaboration from anywhere. Flexible Device Options.

voip 72

voip Enterprise Personalization Management 72

CSM Magazine

JULY 26, 2022

Top 7 Ways to Improve Video Conferencing. If you have access to the Internet, whether you’re in the office, on the beach, hiking in the mountains or on a plane, you can easily participate in video meetings. The iMind video calling platform can be accessed from any device for maximum mobility. Make video calls!

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Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Momentum Telecom

FEBRUARY 27, 2024

Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay connected.

Wait times 52

Wait times CRM Customer Service Personalization 52

VirtualPBX

SEPTEMBER 24, 2021

As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise. Make the switch from busy, to productive with Do-Not-Disturb. Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing.

voip 98

voip Call Logging Telecommunications Call flow 98

Nicereply

MARCH 4, 2021

If you have a support team that needs to serve various customer skillsets or a complex product, cobrowsing tools might be the right choice to improve your support offering. Video conferencing tools are known to have screensharing capabilities, but they have drawbacks concerning security and privacy. Google Podcasts.

Customer Experience 64

Customer Experience Transportation Technology Personalization 64

Toister Performance Solutions

JUNE 25, 2020

Having a customer experience, or CX, vision allows you to align your people, process, and product in the same direction. Here's an example from Convo , an app-based video relay service for deaf and hard of hearing people: Our mission is to connect humans through universal communication solutions shaped by visual and cultural experiences.

Advertising 83

Advertising Surveys Personalization Customer Experience 83

OctopusTech

APRIL 15, 2020

Different departments are learning to collaborate with each other over the phone and other online messaging/video conferencing systems. The biggest challenge that both the management and employees face is how do you enhance the productively of your employees working remotely. Ways to Enhance Remote Workers’ Productivity.

Morale 87

Morale Call Center Management 87

VirtualPBX

DECEMBER 29, 2020

Our release of major phone plan features like Video Conferencing and Business SMS have been a long time coming. Video Conferencing is arguably our most substantial feature release of 2020. Keep an eye on these VoIP trends and everything else listed on our Product Roadmap that will guide our efforts in the coming year.

voip 105

voip Enterprise Wait times 105

Momentum Telecom

JULY 20, 2021

Boosting Productivity With Video Calls and Conferences. To keep employees engaged in meetings and help drive collaboration when it’s not possible to meet in person, video calling and conferencing is key. It helps keep teams productive, boosts participation in meetings, and promotes brainstorming. .

Employee engagement 98

Employee engagement Technology Personalization voip 98

VirtualPBX

MAY 26, 2021

For our business customers, we know many of them were urged into remote work situations, so we responded with new features like Business SMS and Video Conferencing ahead of schedule. “The pandemic has affected us all. Congratulations to the 2021 TMCnet Teleworking Solutions Excellence Award winners,” Tehrani said.

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voip Marketing Personalization 98

Hodusoft

JULY 5, 2022

Joining hands as a Value Added Reseller, HoduSoft and ABS mutually benefit through the deployment and sales of HoduSoft’s product suite through the ABS India platform. Let us quickly glance through HoduSoft’s product stack. . HoduConf – Audio Conferencing Software. How are UC Products transforming the Business Landscape?

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Enterprise Contact center software call center software Contact Center 52

ViiBE Blog

SEPTEMBER 11, 2020

Meanwhile, companies are offering omnichannel customer support options, and in particular, remote video conferencing support to maintain the human element of support. 62% of consumers are stating that they would currently switch brands if they find another that demonstrates higher levels of product safety.

Customer Service 52

Customer Service Chatbots Self service Sales 52

ViiBE Blog

SEPTEMBER 11, 2020

Meanwhile, companies are offering omnichannel customer support options, and in particular, remote video conferencing support to maintain the human element of support. 62% of consumers are stating that they would currently switch brands if they find another that demonstrates higher levels of product safety.

Customer Service 52

Customer Service Chatbots Self service Sales 52

VirtualPBX

JULY 7, 2022

The Starter Plan includes unlimited local minutes, 1 Auto Attendant, Ring Groups, Audio Conferencing, Business Texting, Faxing, and Call Logs. If you have a need for our Web Phone or to forward calls to a cell phone or landline, then this plan is perfect for you! Also Introducing Our Newest Feature: Virtual Extensions.

voip 98

voip Call Logging Call flow APIs 98

VirtualPBX

OCTOBER 1, 2022

Here are three reasons why you should choose a phone system that supports a phone menu for small business: Improve customer experience Provide 24/7 support Increase the efficiency and productivity of your team. Conclusion. The post Phone Menu For Small Business: How To Field More Calls appeared first on VirtualPBX.

voip 98

voip Wait times Customer Experience Personalization 98

NobelBiz

AUGUST 22, 2023

Remote Accessibility According to financesonline , during the pandemic, VoIP and video conferencing grew by almost over 212% due to increased remote work. And no wonder, according to fitsmallbusiness.com , 67% of mobile workers report an increase in productivity and ability to resolve problems faster.

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voip Telecommunications Contact Center Contact center software 98

CSM Magazine

OCTOBER 12, 2022

Chatbots are computer programs that mimic human conversation, and they can be used to answer frequently asked questions, provide customer support, or even promote products and services. Self-Service has become an increasingly popular option for customers looking for a quick and easy way to get the information or product they need.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

JustCall

MARCH 10, 2023

In addition, these solutions offer a range of features, such as messaging, video conferencing, and file sharing, which enable team members to work together more efficiently. UCaaS UCaaS is a cloud-based delivery paradigm for workplace communications services like audio and video conferencing, messaging, and other collaboration tools.

voip 40

voip Enterprise Analytics Technology 40

Hodusoft

FEBRUARY 1, 2023

Banks that invest in these systems can expect to see improved customer service, increased efficiency and productivity, and enhanced security, all of which are critical for maintaining a competitive edge in the current market scenario. The use of VoIP phone systems in the banking industry is a trend that is here to stay.

Finance 52

Finance Banking voip Analytics 52

CSM Magazine

JUNE 9, 2020

A nationwide study commissioned by Eskenzi PR and carried out by OnePoll, observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools. Indeed, 6 in 10 respondents feel ‘less stressed’ or are unaffected by the use of video conferencing whilst working from home.

Surveys 52

Surveys Management Customer Service 52

Spearline

SEPTEMBER 16, 2022

Offer service with a smile Since the beginning of the pandemic, we have seen a 68% increase in the use of video chat as a consumer communication tool. If possible, try to incorporate video chat into your regular communication stream. Take time to monitor and test the quality of your video. Train you agents well.

Contact Center 98

Contact Center Customer Experience Interactive Voice Response Personalization 98

Fonolo

MARCH 30, 2020

Make sure your KPIs are focused on actually relevant business goals and you don’t start throwing in random activity-monitoring ones that could actually harm productivity. Moving your team remote means using tools like video conferencing & Slack a LOT more than normal, so take your time to find the right one for your team.

Contact Center 133

Contact Center Management virtual call center Call Center 133

Spearline

FEBRUARY 2, 2022

testRTC offers a complete solution for the whole WebRTC lifecycle; from development to production and customer support. Supporting both voice and video testing, and targeted at gaining an understanding of one or more aspects of a user’s network, this can be used as a work from home/ remote agent support tool.

Self service 98

Self service Enterprise Contact Center Metrics 98

Spearline

MARCH 9, 2022

This allows for self-service troubleshooting on the agent’s end when they experience poor voice or video quality. You can see just how quick and simple the qualityRTC process is by watching the video below: qualityRTC WebRTC video network test example As mentioned in the video, you can brand the qualityRTC page with your company details.

Self service 98

Self service Contact Center Call Center Accountability 98