Comm100

DECEMBER 8, 2020

With Covid-19 either forcing branches to close or visits to decline, VantageOne looked for a solution – and landed on video and audio chat. With video chat, agents can even showcase and demonstrate products to customers, giving them more detail than you could even get from an image.

Technical Support 52

Technical Support Scripts Personalization Customer Service 52

ChurnZero

MARCH 25, 2022

Has the customer been frustrated with service or encountered roadblocks due to product issues? Here at ChurnZero, we’re fortunate enough to use our own product so I can attest to this value firsthand. Transitions can be extra hard on customers who were already having a less-than-positive experience with your solution.

CRM 98

CRM Accountability Construction Feedback 98

Infinity

MAY 7, 2019

Although customers may use online platforms to conduct research, almost 75% of all luxury buyers do 2 , the actual buying of a product during a customer journey occurs via offline platforms, such as stores or over the telephone. This could be the latest collections, product information, potential orders, and any queries they may have.

Analytics 40

Analytics Best practices Sales Marketing 40

Infinity

JANUARY 20, 2019

Either way, the onus is on you as an agency to recommend an established call tracking solution to solve both parties’ problems. 1 could stand for a warm lead, 3 for someone ringing for more information, 7 for someone searching for the wrong product, etc. Or maybe they need some persuading. 9) Give The Gift Of Insight To Your Clients.

Sales 58

Sales Analytics Marketing Accountability 58

LiveChat

MARCH 23, 2019

Our team has developed solutions for multiple e-commerce startups and has been monitoring their further progress. The list of key use cases that make menu-based chatbots useful for e-commerce includes: welcoming customers and guiding them through a website / catalogue. assisting in selecting products and ordering them on the website.

Chatbots 72

Chatbots Engineering Airlines Construction 72

ChurnZero

MARCH 25, 2022

Has the customer been frustrated with service or encountered roadblocks due to product issues? Here at ChurnZero, we’re fortunate enough to use our own product so I can attest to this value firsthand. Transitions can be extra hard on customers who were already having a less-than-positive experience with your solution.

CRM 52

CRM Accountability Construction Management 52

LiveChat

MARCH 23, 2016

For example, an online shop can suggest an extended warranty for their products at an extra price. Whenever you are offered additional services with your purchase or if you are offered a higher end version of the product you picked, it’s upselling. As soon as a problem arrived, Dropbox used the chance to offer a solution by upselling.

Upselling 48

Upselling Sales Marketing 48

Quadient

JULY 13, 2022

La communication client est impactée dans des proportions similaires : le traditionnel prospectus ou catalogue par voie postale a été numérisé pour se muer en newsletter, tandis que la ligne téléphonique doit cohabiter avec le chat et les réseaux sociaux. Product line category. Gestion de l'Expérience client. Featured Image.

Technology 10

Technology 10

LiveChat

JANUARY 14, 2016

For example, this can be an fly-fishing amateur leaving an email on a fishing store’s website to get a special discount on their products. By the end of this post, you will know not only how to reach people that are genuinely interested in your products or services, but also how to encourage them by offering value. What is a lead.

Sales 54

Sales Marketing Personalization B2B 54

ProProfs Blog

JULY 30, 2021

How familiar are they with your products or services? What are their feelings when they think about your products and services? You need to get into the shoes of your customers, understand their real pain-points and offer them the best solution. In fact, they will recommend your product to their friends or family.

Surveys 167

Surveys Marketing Analytics Feedback 167

CSM Magazine

NOVEMBER 4, 2021

ADTANCE , a leading international After-Sales Service technology platform provider for manufacturers, industrial companies and mechanical engineering organizations has integrated the company’s ADTANCE Smart Services with Microsoft Teams , providing users with a comprehensive solution for industrial customer service.

Customer Service 52

Customer Service Automotive Engineering Sales 52

CSM Magazine

FEBRUARY 2, 2021

Users of the ADTANCE Support and Fieldstreaming solution can livestream views from various angles simultaneously– significantly improving live support, remote training and long distance collaboration in the field. The solution can be implemented by using mobile devices such as smartphones and tablets or by wearing data glasses.

Customer Support 75

Customer Support Automotive Engineering Sales 75

CSM Magazine

JUNE 16, 2020

One of the many benefits of cloud-based contact centre solutions (CCaaS) is that agents can log in from anywhere at any time. Ticketing solutions are now the latest ‘must have’ for effective case management. The best solutions are embedded with ‘sentiment analysis’ technology.

Employee engagement 52

Employee engagement Contact center software Morale Surveys 52

AWS Machine Learning

JANUARY 11, 2023

Refinitiv Data (RD) Libraries provide a comprehensive set of interfaces for uniform access to the Refinitiv Data Catalogue. By using Terraform and a single entry point configurable script, we are able to instantiate the entire infrastructure, in production mode, on AWS in just a few minutes. Solution overview. Conclusion.

Scripts 67

Scripts Finance Engineering Enterprise 67

Infinity

DECEMBER 11, 2018

In more recent times, we helped clients catalogue the outcomes of a call and how the relationship progressed. How do they feel about your product? Of course, this is all on top of Infinity’s existing call intelligence solutions, which are driving real businesses in marketing teams and contact centres already.

Analytics 45

Analytics Marketing Technology Personalization 45

Customers That Stick

JULY 5, 2018

In fact, at CTS Service Solutions, we dedicate significant time in our customer service training to making sure that our techniques and strategies are effective in the face of this biochemical response. We know now that just seeing the word “no” for less than a second can cause the production of stress-producing hormones.

Customer Service 119

Customer Service Personalization Customer Experience Management 119