ShepHyken

APRIL 29, 2022

As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription. I recorded the audio of the conversation, which allows me to focus on what my source is saying, so I can ask better follow-up questions.

Big data 402

Big data Marketing Personalization Customer Service 402

TechSee

MARCH 7, 2023

Charlon McIntosh, CCO, Frontier – A savvy senior leader, skilled in building cooperative working relationships, driving productivity and operational excellence, Charlon motivates others to deliver superior performance results. , and commitment to sustainable business practices improvements are unparalleled.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

OrecX

MARCH 3, 2022

Call recording provides a wealth of opportunity for businesses, most notably for agent performance management, quality assurance, customer intelligence, compliance, and risk mitigation. Recorded audio can be mined to distill critical insight which empowers each of these areas. All these benefits come from recorded conversations.

Average Handle Time 118

Average Handle Time Analytics Engineering Government 118

CSM Magazine

APRIL 9, 2024

With robust features like call recording, monitoring, and analytics, these systems afford remote support agents deep insights into client interactions. CallRail : A powerful pay per call tracking software offering features like call recording and call routing, making it beneficial for SEO purposes.

Customer Support 64

Customer Support Analytics Quality management Management 64

AWS Machine Learning

APRIL 18, 2024

And after the call is over, you usually want to capture a summary for your records, or to send to the participants, with a list of all the action items, owners, and due dates. Meeting recording – The audio is (optionally) stored for you, so you can replay important sections on the meeting later. You can customize these prompts as well.

APIs 95

APIs Accountability Analytics Entertainment 95

Hodusoft

APRIL 17, 2024

Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents. There is absolutely no doubt that auto attendants can enhance productivity.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. During the presentations, I got to see amazing ideas that added so much value to Aircall’s business, plus I also got a chance to understand so many different areas of Aicall’s product. Team-building and idea generation.

Engineering 124

Engineering Surveys Personalization Management 124

Totango

JANUARY 3, 2024

With the Gong integration from Totango, Gong meeting summaries are logged to Totango as a touchpoint against the appropriate account and contact records, reducing the manual effort of logging touchpoints with meeting notes.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

VirtualPBX

DECEMBER 27, 2023

Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication. Special Offer: Snap Recordings - Elevate Your Greetings Snap Recordings is extending a special discount on their annual Phonzai Phone Plans.

CRM 104

CRM voip Management Customer Experience 104

3CLogic

APRIL 10, 2024

With many organizations still relying on outdated and siloed platform environments — where contact records are stored in one system and engagement history in another — valuable time is wasted searching for insights and information. This is sometimes easier said than done. Now, let’s see how this integration enhances the ServiceNow platform!

Management 64

Management Call Logging CRM Call flow 64

Calltools

DECEMBER 27, 2023

Call recording is one of the more beneficial tools for instructing agents in best calling practices. Call recording can be controversial, so it should meet ethical standards for agents and customers. Call recording can be controversial, so it should meet ethical standards for agents and customers.

Best practices 52

Best practices Call Center Healthcare Wait times 52

NameShouts

MARCH 3, 2021

There are ways to offer a free, personalized product that don’t involve selling your user’s data to sketchy companies. So we’d like to take a second to talk about recording the pronunciation of your name, the privacy concerns around it, and why we’re still looking to build this out as a feature.

Accountability 173

Accountability Government Banking Personalization 173

NobelBiz

NOVEMBER 27, 2023

It involves the systematic collection, recording, and organization of detailed information about incoming and outgoing calls. For businesses that utilize call recording features, call logs provide a convenient way to access and link recorded calls for further analysis.

Call Logging 59

Call Logging voip Contact center software CRM 59

JivoChat

NOVEMBER 6, 2022

One creative Instagram reel idea that is perfect for companies and digital influencers who are beginning to make reels is recording a video presenting yourself and/or your business. For example, showing how a product is made, and how it is packaged. Show Your Products. Check out some ideas you can implement. .

Scripts 75

Scripts Accountability Feedback Personalization 75

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Only the products with the highest scores become Category Leaders. Value for money. Functionality . Customer support. he added. .

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

JivoChat

DECEMBER 26, 2022

Besides, when you record TilTok videos following up on trends, the chances of getting a bigger number of views are higher. For instance, a TV show becomes a success and people start lip-syncing to it, or recording videos with the music they used on a scene. TikTok trends have the power to increase sales of a product.

Sales 75

Sales Marketing Personalization 75

VirtualPBX

DECEMBER 1, 2021

That is why we are excited to have teamed up with Snap Recordings, offering Studio – free company holiday hold messages for your VirtualPBX phone system. Imagine the entire production in your own hands. Yes, you heard that right. Time to Snap. You’re A Natural.

Scripts 98

Scripts Personalization Management 98

VirtualPBX

DECEMBER 8, 2023

In the dynamic realm of audio branding, Snap Recordings propels itself into the future with the introduction of its cutting-edge product – the Phonzai Greetings Generator. Moreover, Snap Recordings has joined forces with VirtualPBX to amplify the impact of Phonzai in the realm of telephony. Elevate your brand with Phonzai today!

Telecommunications 59

Telecommunications Scripts Interactive Voice Response Enterprise 59

Nicereply

JANUARY 17, 2024

Whether it’s a product issue, a billing dispute, or a frustrating customer service experience, our goal is to equip you with actionable strategies to transform complaints into customer satisfaction and loyalty opportunities. How to resolve this complaint It’s good to be clear about when the product will be back.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

24-7 InTouch

JANUARY 16, 2024

Chosen for our stellar track record in various lines of business with the brand, we were tasked with providing digital annotation and data labeling services. With our specialized teams and cutting-edge technology, we achieve outstanding productivity, exceeding our goals for listings and judgments per hour.

Technology 52

Technology Personalization 52

VirtualPBX

JULY 13, 2023

Common options for a retail store may include: For product inquiries, press 1. Product Inquiries (Option 1): If the caller selects option 1, route the call to a knowledgeable product specialist or department. If you have questions about an existing order, press 2. For assistance with returns or exchanges, press 3.

Healthcare 98

Healthcare Consulting Consulting Finance 98

VirtualPBX

OCTOBER 11, 2023

VoIP systems can also include features that support this further, including: Call forwarding/automated call handling Three-way calling Video conferencing Voicemail capture Instant messaging Call recording Integrations with CRMs Analytics and reporting In this way, VoIP provides invaluable support to businesses as they scale.

voip 104

voip Accountability Customer retention Technology 104

SoliCall

SEPTEMBER 6, 2022

Let’s say you run an education center and you record your classes. Wouldn’t you like to clean the recordings before publishing them to your audience? Same logic applies to any organization that record their Zoom calls. The advantages of cleaning the noise from recordings does not end with the above.

Engineering 59

Engineering Analytics Education Contact Center 59

JivoChat

APRIL 17, 2023

Counting with a good microphone and computer, for example, will help you to capture and edit the audio, avoiding technical errors that may affect the quality of your recordings. You will use it to record, edit and publish the podcast on the platforms you prefer. Digital recorders also come with SD card slots and other inputs too.

Personalization 75

Personalization 75

OrecX

AUGUST 17, 2021

Most Comcast Business VoiceEdge customers will find themselves scrambling for a voice recording solution. The platform has no built-in recorder except for a USB drive recorder with very limited functionality. Some vendors charge an arm and a leg just to gain access to your recordings.

APIs 71

APIs CRM Analytics Management 71

AWS Machine Learning

JANUARY 12, 2023

To accomplish this and automate removal of PII from millions of identified records per day, The Very Group’s engineering team created an Application Observability module in Terraform. Having demonstrated business value so quickly, the business product owners have begun to develop new use cases to take advantage of the service.

Engineering 109

Engineering APIs Accountability Metrics 109

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

VirtualPBX

OCTOBER 1, 2022

Also known as auto-attendants, phone menus automatically route callers in the right direction as soon as they select an option with their keypad — whether it is to another phone number, a voice recording, or your voicemail box. Your business can configure precisely what occurs with each option with small business voip. Conclusion.

voip 98

voip Wait times Customer Experience Personalization 98

VirtualPBX

DECEMBER 1, 2021

That is why we are excited to have teamed up with Snap Recordings, offering Studio – free company holiday hold messages for your VirtualPBX phone system. Imagine the entire production in your own hands. Yes, you heard that right. Time to Snap. You’re A Natural.

Scripts 86

Scripts Personalization Management 86

VirtualPBX

MARCH 28, 2023

This means that customers must opt-in to receive messages, and businesses must keep records of this consent. Plus, our plans come with advanced features like call routing, voicemail, and call recording, which can help you provide better customer service and increase your professionalism.

Banking 98

Banking Management Customer Service 98

AWS Machine Learning

NOVEMBER 17, 2023

For instance, platforms with younger audiences might have strict rules about adult content and certain products, whereas others might focus on hate symbols. Using the AWS Management Console , you can create a recording configuration and link it to an Amazon IVS channel. In this section, we briefly introduce the system architecture.

APIs 90

APIs Engineering Advertising Accountability 90

Eptica

APRIL 23, 2021

Date: Friday, April 23, 2021 Author: Pauline Ashenden - Demand Generation Manager The changing place of call recording in the contact centre. Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. Published on: April 23, 2021. Share this page on: Tweet.

Best practices 72

Best practices Management 72

aircall

AUGUST 18, 2021

There’s only one way to keep track of all the calls, so let us introduce you to call recording software. Call recording keeps track of the conversations your team has with every customer, creating a whole library of valuable data for future use. What Is Call Recording Software? Six Benefits of Using Call Recording Software.

Coaching 71

Coaching Government Abandon rate Call Center 71

Fonolo

SEPTEMBER 7, 2021

Interactive Voice Response (IVR) is the process of routing callers to specific live agents or departments by asking for input based on pre-recorded messages. A great IVR menu is easy-to-navigate, with logical steps in the process related to your product. The Contact Center Playbook for Improving Customer Satisfaction. What is IVR?

Interactive Voice Response 158

Interactive Voice Response Scripts Call Center Abandon rate 158

OrecX

MAY 21, 2021

But these products do exist. When it comes to call recording, you can find some of these affordable gems, but you can also come across a lot of cheap call recording solutions that are indeed cheap in price but also cheap in functionality and stability. These are the cheap recording solutions to be very leery of.

B2B 71

B2B Analytics Technology Customer Service 71

NobelBiz

NOVEMBER 20, 2023

By consolidating calls, voicemails, and recordings within a unified platform, it simplifies organizational efficiency. Utilize the auto attendant feature to record or upload custom greetings, setting a professional tone for your business communications.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103